The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,376 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,376 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

Write Your review

Tell us how The Epicentre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t usually leave reviews, but the Epicentre staff were particularly helpful and offered a great services. I ordered a pair of walking boots that didn’t fit. I emailed them and they responded quickly and spoke to them on the phone and they were really helpful. Sadly I had to return the boots, but would definitely use these guys again in future.”

Helpful Report

Posted 2 years ago

“Beta AR jacket item on sale received in fantastic condition. ex-display item. Epicentre telephone support great on confirming item condition. Courier service fantastic.”

Helpful Report

Posted 2 years ago

“Fast delivery great price”

Helpful Report

Posted 2 years ago

“Great prices, good choice and for me fuss free easy returns when I ordered the wrong size. Customer service excellent, replying to queries quickly and helpfully. Overall excellent service.”

Helpful Report

Posted 2 years ago

“Excellent to deal with. Prompt dispatch. Good communication regarding tracking/delivery.”

Helpful Report

Posted 2 years ago

“Great service, my trousers were delivered the day after I ordered them, also, when on holiday in Ambleside we always visit the Epicentre store, the staff are so helpful and friendly, they never make you feel pressured into making a purchase.”

Helpful Report

Posted 2 years ago

“Brilliant customer service. Almost instantly dispatched and arrived tracked next day bang on time. Already had the product from somewhere else so knew the quality would be good.”

The Epicentre 5 star review on 4th January 2023

Helpful Report

Posted 2 years ago

“Nice fleece, quick delivery. Can’t ask for much more when I’d forgotten about presents till the week before Xmas.”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“Item arrived very quickly and well packaged.”

Helpful Report

Posted 2 years ago

“Very good service and quick delivery”

Helpful Report

Posted 2 years ago

“Impressive shop that we visited while in Ambleside, ended up ordering a Christmas present from there as they had a great selection”

Helpful Report

Posted 2 years ago

“Got the correct item delivered to me on time, and 10% cheaper than alternatives!”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Epicentre are a trustworthy company, sell great products and have excellent customer service making purchasing from them a positive experience. Thank you 😊”

Helpful Report

Posted 2 years ago

“Whilst the item was not the right size, the purchase and returns process was excellent.”

Helpful Report

Posted 2 years ago

“Ordered at 3:30pm and arrived at 9:30am next day super fast service. Arcteryx down excellent.”

Helpful Report

Posted 2 years ago

“Very pleased with purchase and service I received from the Epicentre”

Helpful Report

Posted 2 years ago

“Good mail-order service and quick delivery.”

Helpful Report

Posted 2 years ago

“Big issues with DPD but epicentre were not to blame on that at all, indeed they were sympathetic to the situation and refunded me the next day costs The item arrived in great condition and as expected. Will order From again”

Helpful Report

Posted 2 years ago

The Epicentre is rated 4.9 based on 2,376 reviews