The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.90

4.9 Rating 2,380 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great online order service. Got my order on time and was exactly what it said it was.”

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Posted 4 years ago

“Good quality, however arrived later than requested (paid for next day delivery)”

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Posted 4 years ago

Sorry it was later than expected. In England, Monday 28th December was a Bank Holiday so we could not dispatch until the Tuesday. I think it was delivered ok on the Wednesday. Regards Sheila

Posted 4 years ago

“Helpful and responsive service both by phone and email. Delivery and then return for a larger size was handled very effectively.”

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Posted 4 years ago

“Delivery was quick and as expected. I returned an item that was slightly too large for me, it was refunded promptly and with conformation. Good customer experience, thanks.”

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Posted 4 years ago

“Great outdoor clothing gear, some of the brands of which are less easy to find elsewhere. Very generous sale prices and very speedy response to both posting a purchase and also to making a refund when an item is returned. I have not only shopped at The Epicentre over the internet, but have also been in the store on a number of occasions and have always found the staff to be friendly and professional. I highly recommend this shop.”

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Posted 4 years ago

“Very Pleased with my Lhotse coat, quality item, good waterproof. Good fit, comfortable, looking forward to wearing in the mountains. Would use the Epicentre again.”

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Posted 4 years ago

“Ordered online and had zero issues. Totally recommend these guys. Great products with excellent prices and fast delivery!”

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Posted 4 years ago

“Quick delivery on time no problems at all, item was perfect”

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Posted 4 years ago

“Fantastic all round.”

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Posted 4 years ago

“Speedy delivery. When item was returned due to being too big money was refunded very quickly. Excellent service.”

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Posted 4 years ago

“Wonderful item, great price and super-speedy delivery - especially over the Christmas/New Year Period! Would highly recommend!”

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Posted 4 years ago

“As described and on time.”

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Posted 4 years ago

“Very happy with my boots - great price and delivered very quickly- will definitely use The Epicentre again !”

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Posted 4 years ago

“Hi Guys: A short story. I was on my way home on the 22nd December, called into store and saw A Tentree shirt I liked. I'd think about it. Had notification of your Sale on the 23rd, didn't need to think anymore and purchased it at 9.30am. Received it at 8.30 am on the 24th!!! Wore it on Xmas Day. Great quality and fit. UNBELIEVABLE service. Would have been good at any time of year but at Xmas. Well done Epicentre. I will be using you again. Pete”

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Posted 4 years ago

“Great! Really nice quality of clothing sadly it didn’t fit me so I had to reluctantly return it. But they reimbursed me very quickly! Only down side was paying for the return parcel!”

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Posted 4 years ago

Hi From the beginning of January we have introduced free returns via Royal Mail (details on our Website) so this should make future purchases worry free

Posted 4 years ago

“Very pleased with my purchase. Well packaged and good delivery time even though I ordered over the Christmas period”

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Posted 4 years ago

“Very happy with my purchases all arrived in a good condition”

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Posted 4 years ago

“Great service. Good range of brands and stock and also dealt very quickly and efficiently with my return. Would use again without hesitation.”

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Posted 4 years ago

“Excellent service, this time by mail order, but also, in happier times, in-store. I had to return something that didn’t fit and it was processed very quickly and without any fuss. Thank you.”

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Posted 4 years ago

“Excellent service, item arrived very quickly. I would definitely recommend The Epicentre.”

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Posted 4 years ago

The Epicentre is rated 4.9 based on 2,380 reviews