The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,376 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,376 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great shopping experience from ordering to delivery. Recommended.”

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Posted 2 years ago

“excellent service with very prompt delivery”

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Posted 2 years ago

“Goods arrived on time as described. However charged twice and still no refund! First payment said unsuccessful and no confirmation email so placed the order again. Been charged twice and only ever received one item and one confirmation email - still waiting for refund 3 weeks later!”

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Posted 2 years ago

Unfortunately for some reason you tried to pay twice. We only take the money when processing the order so have only charged you once. Your bank still has the second attempt earmarked for us and it can take up to a month for them to release the fund. We have voided the transaction to attempt to speed this up for you but unfortunately it is in your bank's hands so there is nothing further we can do to assist

Posted 2 years ago

“Easy to use website, quick and efficient delivery. Unfortunately the product I bought was the wrong size for me, but the return and refund was equally as efficient.”

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Posted 2 years ago

“Excellent service from The Epicentre. The item was delivered very quickly and well packaged”

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Posted 2 years ago

“dpd failed to deliver what had been a prompt sending out by Epicentre. Again Epicentre prompt in giving me a refund.”

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Posted 2 years ago

“My purchase with The Epicentre was delayed by an entire week. The delivery was expected to be completed by the 25th of November, and it was only delivered by the 2nd of December. I called The Epicentre to follow up on my purchase on the 29th of November, and I had no follow-up from The Epicentre after that. The delivery courier insisted that an investigation can only be raised by the sender which is The Epicentre in this case, and I can do nothing about it. Utterly disappointed with this purchase, I am going to return this purchase as it has arrived too late.”

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Posted 2 years ago

I'm very sorry that your parcel was delayed but I understand that the driver was struggling to find your student accommodation address. Once we managed to clarify the location they finally managed to deliver. We haven't received the shoes back yet, but will refund promptly when they arrive.

Posted 2 years ago

“Dpd messed up the experience apart from that your customer service was amazing”

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Posted 2 years ago

“Fantastic service and delivered quickly. Would highly recommend. Both dogs love their new harnesses.”

The Epicentre 5 star review on 3rd December 2022

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Posted 2 years ago

“Happy customer , my item has been dispatched and received in good time with good communication from seller. I will be returning to your website in future. Thank you”

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Posted 2 years ago

“Excellent service,great price,this is 2nd Osprey pack of you,thank you”

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Posted 2 years ago

“Great price with excellent customer after service”

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Posted 2 years ago

“Still my favourite on-line store The service is consistently excellent. Nice website. Easy process. Good communication. Fast delivery.”

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Posted 2 years ago

“On entering this great outdoors shop in Ambleside I was greeted by very friendly staff who were there on hand if you needed them but let you browse the goods without any fuss.”

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Posted 2 years ago

“Very good service and good prices.”

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Posted 2 years ago

“Excellent customer service and very nice folk to deal with. Thank you!”

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Posted 2 years ago

“I'm extremely happy with my purchases from the Epicentre. I've bought online and visited the shop when I was in Ambleside and the staff were very helpful. Items arrive quickly and are packaged well.”

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Posted 2 years ago

“Quick delivery, very happy with my shoes. Good price.”

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Posted 2 years ago

“Excellent in every way!”

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Posted 2 years ago

“Have shopped there in person when visiting The Lakes, great service, excellent range of products and knowledgeable staff. This was my first online order and no issues at all - clear confirmations and updates with fast shipping. Would recommend and will use again.”

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Posted 2 years ago

The Epicentre is rated 4.9 based on 2,376 reviews