The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,376 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,376 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

Write Your review

Tell us how The Epicentre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always v efficient Many thanks :)”

Helpful Report

Posted 2 years ago

“The order process was flawless, as was the return process (unfortunately the jacket I ordered was too big) ... top marks!”

Helpful Report

Posted 2 years ago

“I only discovered Epicentre on a recent trip to Ambleside. I was really impressed with the choice of brands and the staff were really helpful and friendly. We came out with coats, boots and dog leads and could have bought more. On line it was the same. I placed the order and it came quickly as you would expect. I think I even got free carriage. Epicentre is now my first place to look on line now, and will back in the shop in January when I am next in Ambleside.”

Helpful Report

Posted 2 years ago

“First time purchasing from the epicentre and really impressed with the service I would highly recommend them, I purchased the snow peak cafetière from them and it came in the post really quickly, definitely be buying from them again.”

Helpful Report

Posted 2 years ago

“I found the epicentre website by accident. Their service is exceptional, streets ahead of some other sites. I can’t recommend them enough. Delivery is ultra fast, very satisfied customer.”

Helpful Report

Posted 2 years ago

“The best mountain gear shop in Keswick, probably. If you can't get to their store, their online shop is the next best thing. Sound guys and they know their stuff and only stock top quality brands. Expect to feel welcomed, but don't expect to be hassled for their help, they know you don't need it if you're interested in buying from their store.”

Helpful Report

Posted 2 years ago

“Very good priced products and delivery super efficient.”

Helpful Report

Posted 2 years ago

“Excellent service, simple ordering process and quick delivery.”

Helpful Report

Posted 2 years ago

“Returned a day pack to the shop in Ambleside having got it on line. The staff were helpful, efficient and refunded me without fuss. The product was good quality but the colour was not quite what I had in mind”

Helpful Report

Posted 2 years ago

“We have purchased three items from the epicentre , the reason why excellent quality service from the staff. Not forgetting the quality products.”

Helpful Report

Posted 2 years ago

“Brilliant service and best price”

Helpful Report

Posted 2 years ago

“Excellent product range, fantastic prices. Great little shop to support 😊”

Helpful Report

Posted 2 years ago

“Fantastic service. Fast postage. Great item.”

Helpful Report

Posted 2 years ago

“Excellent product (and in stock) at a very good price. Ordered one day and shipped the next. Arrived promptly. Will be using again.”

Helpful Report

Posted 2 years ago

“No problems. The goods I ordered received correctly and quickly.”

Helpful Report

Posted 2 years ago

“Amazing service, called up for some product advice. Nice to talk to somebody who knows about the range, so many companies employ staff who don't seem to know or care about things, it's just a job.”

Helpful Report

Posted 2 years ago

“Great shop in the centre of Ambleside. Staff are always very helpful and obliging.”

Helpful Report

Posted 2 years ago

“Good product (osprey backpack), exactly as described and photographed. Fast dispatch and well packed. Excellent price!”

Helpful Report

Posted 2 years ago

“Great price on the boots I ordered and quick, free delivery. Unfortunately they didn’t fit so I have returned them. If the refund goes through without a hitch, I would say there’s no reason not to give 5 stars.”

Helpful Report

Posted 2 years ago

“Great service, communications and prices as always. Will keep buying from The Epicentre 👍👌”

Helpful Report

Posted 2 years ago

The Epicentre is rated 4.9 based on 2,376 reviews