The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.90

4.9 Rating 2,381 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,381 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

Write Your review

Tell us how The Epicentre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Blimey, had no idea a parcel could physically make its way to my house that quick. Ordered in the evening and arrived in the morning!”

Helpful Report

Posted 7 years ago

“My top was delivered to me very promptly. Excellent service.”

Helpful Report

Posted 7 years ago

“WE NEVER RECEIVED OUR ORDER........................WHERE IS I????????”

Helpful Report

Posted 7 years ago

I'm very sorry there appears to have been a delay between Heathrow and Dublin. This order was split into two parcels due to international weight limits and both parcels are out for delivery today according to the Anpost website Regards Sheila

Posted 7 years ago

Thanks for letting me know the parcels have arrived today. Sorry about the delay. Regards Sheila

Posted 7 years ago

“Placed order at 4pm on a friday, arrived 10am Saturday. Good price and excellent service. Will use again 👍”

Helpful Report

Posted 7 years ago

“Wrong size trousers shipped, not Epicentre's fault but Mountain Equipment - tag and label failed to match. A quick call and it was all sorted out, the right size put aside for me and assured that they'd cover the return postage I had to pay. My correctly fitting trousers were with me three days later. Customer service how it should be.”

Helpful Report

Posted 7 years ago

“The trousers I ordered arrived the next day and are just perfect with their adjustable waist. From a small person who has the greatest of trouble finding walking trousers to fit!”

Helpful Report

Posted 7 years ago

“I bought a pair of shorts, came very quick and vary accurate.”

Helpful Report

Posted 7 years ago

“Great bag thank you”

Helpful Report

Posted 7 years ago

“An all round excellent service!! Very prompt delivery - highly recommended!”

Helpful Report

Posted 7 years ago

“Great product fast shipping”

Helpful Report

Posted 7 years ago

“V Fast delivery and easy returns :)”

Helpful Report

Posted 7 years ago

“Exceptionally quick delivery of a good quality technical duvet coat that was accurately advertised.”

Helpful Report

Posted 7 years ago

“Ordered my boots on the Wednesday afternoon, they arrived the next morning,standard delivery, great boots brilliant service.”

Helpful Report

Posted 7 years ago

“Excellent value with my patagonia jacket relieved it fits do well and us so light”

Helpful Report

Posted 7 years ago

“Your price and services are very attractive and wonderful. You had better mention the tracking service in your website. Before receiving the e-mail from you I didn’t know whether tracking service was available or not. For Customers who order goods from far away country, tracking service is necessary and important.”

Helpful Report

Posted 7 years ago

“The item was as described. Fast dispatch and the delivery was relatively quickly.”

Helpful Report

Posted 7 years ago

“I found the osprey rucksack I wanted on Epicentre's website at a sale price. I had one or two questions so telephoned for advice. Their response was exceptional dealing well with my questions and offering advice on rucksack adjustment as well as reassuring me of a full refund if not suitable. The rucksack arrived, well wrapped, and very quickly. I was so impressed with the service I will now keep the Epicentre website on my favourites.”

Helpful Report

Posted 7 years ago

“I have no constructive criticism because my item was delivered in two days free of charge, perfect! Many thanks.”

Helpful Report

Posted 7 years ago

“Straight forward ordering process and order received promptly. Excellent service....”

Helpful Report

Posted 7 years ago

“Great customer service”

Helpful Report

Posted 7 years ago

The Epicentre is rated 4.9 based on 2,381 reviews