The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,336 Reviews

99 %

of reviewers recommend The Epicentre

4.9

Based on 2,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an Adidas Terrex jacket for my partner and Terrex boots and some tees for myself. Delivered before I could even get back to work. Will definitely be ordering from you again and will be letting my walking group know what a hidden gem you guys are!”

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Posted 3 months ago

“Bought a pair of Salewa Rapace GTX from Epicentre. One big hike done since, Snowdon. The boots have excellent arch support and feel sturdy without feeling chunky. Great service from Epicentre too and competitive prices!”

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Posted 3 months ago

“Quick service and fast delivery.”

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Posted 3 months ago

“Made my first purchase from EPICENTRE for an Arc'teryx running belt. Amazing delivery time, less than 24 hours from ordering! Unfortunately it didn't fit (not Epicentre's fault, Arcteryx website sizing is wrong) so I returned it and reordered a different size. Again, less than 24 hours later and a new one turns up which thankfully fits great. The return was also processed on the same day it was delivered. Thanks Epicentre! I will definitely be ordering again the future.”

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Posted 3 months ago

“Fast and efficient service”

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Posted 3 months ago

“My first order with The Epicentre was great good communication and arrived next day. However, the second order - I paid for next day delivery. Order was due today but I had an email simply stating it had been delayed. No idea of this is a short delay of day or longer. It has caused an issue as I wanted/ need the jacket for the morning.”

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Posted 3 months ago

I am very sorry this has been delayed - thank you for bringing it to our attention. You received the email directly from DPD so we were unaware that there was an issue. We have checked with DPD and your parcel is due to be delivered today. As a gesture of goodwill we have refunded your carriage charge. Many apologies for this inconvenience.

Posted 3 months ago

“Good advise, quick delivery and easy returns process.”

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Posted 3 months ago

“The Epicentre have a wide range of excellent products for outdoor life. My order was promptly delivered ans well packaged . My items are good quality and true to size. As they are winter clothes and base layers I cannot review items individually.”

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Posted 3 months ago

“Called in today having purchased I soles in the past and was ser ed by Sophie. I left wihlth a pair of Hoka trainers and metatarsal pads but so my husband resolved his gait issues. Sophie was extremely knowledgeable and helpful. Thank you Sophie”

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Posted 4 months ago

“Super easy to purchase. Swift delivery, and a brilliant product that I couldn't find elsewhere. I couldn't ask for more! Will be buying more from here going forward. Top work folks!”

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Posted 4 months ago

“I ordered shoes they arrived speedily. Excellent service”

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Posted 4 months ago

“Very good website to help choose the item. The shoes came very well packed and quick delivery. Customer service were easy to contact. I have in the past visited their shops and the products are diverse and of quality.”

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Posted 4 months ago

“Excellent service, thanks!”

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Posted 4 months ago

“This was our first experience purchasing instore at epicentre in Ambleside. All the staff are brilliant. We went in to browse footwear. The wife bought some insoles and I bought some walking shoes. The knowledge and expertise shared was really helpful. We had our feet measured and assessed and we learned allot. Thank you Sophie. Any future purchases planned, epicentre will be the 1st place to visit.”

Helpful Report

Posted 5 months ago

“Good price and introductory offer for new customers. Excellent next day service (DPD) included in the price. Both of these were very important in selecting Epicentre, as other retailers did not offer a discount or offered delivery with far less reputable couriers.”

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Posted 5 months ago

“Epicentre processed and dealt with my order very promptly, they provided good communication throughout and my order arrived quickly and as expected!”

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Posted 5 months ago

“Exceptionally great quick service. Will certainly be recommending to my fellow mountaineers.”

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Posted 5 months ago

“Literally the best shop I’ve ever ordered from online. Next day free delivery, couldn’t fault a thing.”

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Posted 5 months ago

“The service in store is fantastic. Very friendly enthusiastic staff who are helpful and definitely not pushy. They know their stuff. On line, using the help line, I got the same service. If you want genuine guidance from experienced people this is the place to go.”

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Posted 5 months ago

“My items arrived quickly as described/pictured. I got a couple of sale items which were great value and a full price visor which I love.”

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Posted 6 months ago

The Epicentre is rated 4.9 based on 2,336 reviews