The Dressing Room Reviews

Name: The Dressing Room
Rating: 4.83

4.8 Rating 1,489 Reviews

96 %

of reviewers recommend The Dressing Room

4.8

Based on 1,489 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

The Dressing Room 3 star review on 27th November 2024

Anonymous

Anonymous // 01/01/2019

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“Extremely good service and very happy with my purchase.”

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Posted 2 years ago

“Was sent the wrong size. Had to return”

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Posted 2 years ago

Hello, I am sorry you received the wrong size. If the correct size is still in stock we will be more than happy to send it over to you with free delivery.

Posted 2 years ago

“Nooki black & gold lurex dress arrived the next day beautifully wrapped in a fabulous dressing room box, I need a dress for a religious wedding in Israel in December where I need to be covered up but I don't want to look frumpy. Really hard to find something with a fashion edge, hoping this will fit the bill perfectly, can't wait to wear it.”

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Posted 2 years ago

“Great website, easy to navigate and a huge choice available on shop site. Quick and informative delivery, order arrived beautifully packed. Highly recommend.”

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Posted 2 years ago

“Swift delivery unfortunately too small but very quick return and refund. Would definitely use again”

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Posted 2 years ago

“I have been ordering from the Dressing Room for a couple of years now, service is brilliant , deliveries come the next day always beautifully packaged, and there is always something to be tempted by!”

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Posted 2 years ago

“Thank you for making my mum feel so comfortable, she absolutely doesn’t want to turn 70 (!) but after an hour of trying on outfits, she walked away feeling so confident and has a few outfits I know she will wear with pride. Everyone was so welcoming and we have a lovely memory of the experience.”

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Posted 2 years ago

“Amazing service and super fast delivery! Oh and I love my new trainers. Definitely shop with The Dressing Room again x”

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Posted 2 years ago

We are glad to hear you're so happy with our products and service Amy :)

Posted 2 years ago

“Great service as always. My “go to” independent store.”

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Posted 2 years ago

Glad to hear is Allison, thanks for your lovely feedback

Posted 2 years ago

“I don't think you can beat The Dressing Room in terms of customer service, the speed and efficiency of the delivery and the quality and breadth of the ranges. Top quality service.”

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Posted 2 years ago

Thanks so much for your feedback, we are a small team so comments like this certainly puts a smile on our faces :)

Posted 2 years ago

“I bought some last minute sunglasses, they arrived fast and beautifully packaged, exactly as described.☺️”

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Posted 2 years ago

Thanks Charlotte, great to hear you're so happy with your purchase

Posted 2 years ago

“Excellent customer service! I received my package quickly.”

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Posted 2 years ago

Great to hear Teri, so glad you're happy with your package

Posted 2 years ago

“Really well curated selection. Great online service”

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Posted 2 years ago

Thanks for your feedback, so glad you're happy with our service :)

Posted 2 years ago

“Poorly wrapped item. Unimpressed.”

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Posted 2 years ago

Hello, I am sorry your item was wrapped poorly. Our boxes can sometimes get slightly damaged in transit but we always do our best to wrap the items securely. Packaging for sale items is different from our standard packaging, so maybe that might have been the issue. Please let us how we can improve.

Posted 2 years ago

“This has been my go to shop for a number of years now and never ceases to disappoint! The staff are friendly and helpful and the range of brands is incredible. I am often complimented on my dresses and I never see anyone wearing the same outfit! Although at a wedding recently a lady arrived in a dress I had almost purchased!!”

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Posted 2 years ago

“Ordered my item on line description and for advice was perfect as were the goods. Items arrived beautifully packaged and I was advised of delivery date closer to the time the actual time. Couldn’t have wished for better items or service.”

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Posted 2 years ago

Thank you for the lovely feedback. We are pleased to hear that you had a lovely online shopping experience at The Dressing Room!

Posted 2 years ago

“Really happy with my order. Excellent service - arrived straight away and excellent packaging. Thank you The Dressing Room.”

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Posted 2 years ago

Thank you for the wonderful review Clare! Glad you enjoyed shopping with us!

Posted 2 years ago

“The ordering and delivery was incredible fast the shoes were very nice but I am pleased I got some Harrison’s love sandals in the sale and I would definitely not pay full price for them as I am despoiled with the quality the sole is already wearing out after a couple of wear but not the dressing room fault just the manufacturer”

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Posted 2 years ago

Hello Corinne, thank you for the positive review! If you have any further issues with your sandals please send photos and description of the problem to customercare@the-dressingroom.com . Then we can see what we can do for you :)

Posted 2 years ago

“Excellent customer service! Ordered a dress over the phone very helpful lady and returned sadly as to big return was so easy and money back in a week😃 I will be shopping with you again 😃”

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Posted 2 years ago

Thanks for your feedback Claire, so glad you're happy with our service :)

Posted 2 years ago

“Always fantastic”

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Posted 2 years ago

Thank you very much :)

Posted 2 years ago

The Dressing Room is rated 4.8 based on 1,489 reviews