The Dressing Room Reviews

Name: The Dressing Room
Rating: 4.83

4.8 Rating 1,475 Reviews

96 %

of reviewers recommend The Dressing Room

4.8

Based on 1,475 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

The Dressing Room 5 star review on 30th August 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Couldn’t be happier. Would happily purchase from them again.”

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Posted 7 months ago

Thank you Emma, that's great to hear! Enjoy your purchase x

Posted 7 months ago

“Easy to order and very quick delivery. Really impressed.”

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Posted 7 months ago

Thanks for your feedback, we are so pleased you has such a positive shopping journey :) enjoy your purchase

Posted 7 months ago

“Some of the girls serving are lovely but unfortunately I was served by someone who couldn’t even crack a smile. I’ve bought a number of items in the dressing room but this particular girl has made me think twice about returning”

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Posted 7 months ago

Hello, I'm so sorry to hear this- I will pass your comment onto the team. We pride ourselves on excellent, friendly customer service so sincerely apologise that we fell short on this occasion.

Posted 7 months ago

“Such a varied amount of clothes to chose from and excellent delivery.”

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Posted 7 months ago

Thank you Marion that's great to hear :) we are getting new deliveries all the time so keep checking our social channels and website to see all the new season goodies!

Posted 7 months ago

“Lovely dress, arrived promptly and was just perfect. My only comment would be the packaging needs to be improved, both the plastic was ripped and the paper package inside, luckily dress not affected.”

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Posted 7 months ago

Hi, we are so glad you're happy with your dress but so sorry to hear that the packaging was ripped in transit. Do you happen to have a photograph of this? If so could you send to customer-care@the-dressingroom.com in order for us to take a closer look? Thank you and apologies once again

Posted 7 months ago

“great service and advice”

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Posted 7 months ago

Thanks for your lovely feedback Marie that's lovely to hear

Posted 7 months ago

“Great service, beautifully packaged and love my second American Vintage cardigan!”

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Posted 7 months ago

Thank you for your lovely feedback :) they are great cardigans aren't they- perfect for transitioning seasons. Enjoy wearing it!

Posted 7 months ago

“As ever FABULOUS customer service from the dressing room. I am an on-line customer as sadly I live far away from St Albans ... maybe that's a good thing or I would be forever in the shop buying the delicious clothes! I returned one of the items I bought and customer returns could not have been easier Deryane (and her team)does an amazing job showcasing her stock on instagram - she is brilliant at putting a look together and she has a wonderful fashion forward 'Eye'”

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Posted 7 months ago

Thank you so much for your positive feedback, this makes the team so happy to hear :) enjoy your purchase!

Posted 7 months ago

“No idea who you are or why you sent me the email”

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Posted 7 months ago

“Great find - looking for a particular item online. Purchased with a discount, free delivery, arrived quickly, beautifully and carefully packaged. They stock some lovely pieces, so will definitely shop there in the future…”

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Posted 7 months ago

Hi Jo, we are so pleased you're happy with our service and your lovely new purchase. We receive new deliveries all the time so keep an eye out on our website and instagram page for all the new season goodies!

Posted 7 months ago

“Brilliant service. Arrived the next day by 1pm .thank you”

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Posted 7 months ago

Thank you Karen, we are so pleased you're happy with our service and your new purchase :)

Posted 7 months ago

“Good product, and good packaging and efficient delivery. Would buy again from them.”

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Posted 7 months ago

Hi Marina, thank you for your lovely feedback- we really appreciate it. Enjoy your purchase :)

Posted 7 months ago

“Brilliant service, high quality packaging and super efficient processing. I have been shopping at TDR for several years and they just get better and better.”

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Posted 7 months ago

Thank you Kam for your support over the years, we really appreciate it. Enjoy your new season purchase :)

Posted 7 months ago

“Ordered Paige Anessa jeans in Vintage Mossy Green, perfect fit & fast delivery ❤️”

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Posted 7 months ago

Hi Susan, We are so glad you're happy with our service and your fab new jeans- enjoy wearing them :)

Posted 7 months ago

“My order arrived promptly as ever. Loved the top and intend to wear it soon. Always great customer service.”

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Posted 7 months ago

Hi Jackie, thanks for your great feedback that's lovely to hear- enjoy wearing your top :)

Posted 7 months ago

“am not impressed with the postage, it cost €30 from UK to Ireland and instead of it being delivered by DHL or one of express delivery it came by An Post and to make it worst no tracking ID provided until i called The Dressing Room customer care. I dont think I will be shopping on this website again.”

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Posted 7 months ago

Hi, I'm so sorry you weren't satisfied with the delivery service, we pride ourselves on a great purchasing journey from website to door so apologise if we fell short on this occasion.

Posted 7 months ago

“Great service as usual! I absolutely love my new trousers and they arrived beautifully packaged 48 hours after ordering. Thank you Dressing Room.”

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Posted 7 months ago

Thanks for your lovely feedback Sarah, we are so pleased you're happy with your trousers- enjoy wearing them :)

Posted 7 months ago

“Incredibly fast delivery and lovely packaging - will definitely consider shopping here again should the need arise!”

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Posted 8 months ago

Thanks for the lovely feedback Hannah, comments like this really make our day :)

Posted 7 months ago

“Great shop and great website easy to order and items arrived within 2 days .Love the zodiac necklaces have been great presents for my daughter and neices .”

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Posted 8 months ago

That's great to hear Clare, they are such lovely necklaces aren't they- personal and super stylish :)

Posted 7 months ago

“Very helpful and friendly I love my new purchase”

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Posted 8 months ago

Thank you Paulette, we are so pleased you're happy with our service- enjoy your purchase! x

Posted 7 months ago

The Dressing Room is rated 4.8 based on 1,475 reviews