The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 835 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 835 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since the very beginning of contacting you many years ago we have been very satisfied with the quality, prompt and friendly service we have received, nothing is too much trouble. Even if our regular agent is not available the service is the same.”

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Posted 8 years ago

“Excellent service provided for several cruises and stop overs!”

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Posted 8 years ago

“I FOUND ALL THE DESTINATIONS INTERESTING AND TRIPS WELL ORGANISED. I WAS HAPPY WITH ACCOMMODATION AS A SINGLE IN A TWIN BEDED CABIN. THE ENTERTAINMENT WAS EXCELLENT AND PROFESSIONAL IN THE SHOWS. THE OTHER ACTIVITIES WERE ALSO FINE. THE FOOD WAS WELL PRESENTED AND FINE FOR MY TASTE. THE CABIN GIRL WAS EXCELLENT AND EFFICIENT.. THE DESTINATIONS WELL THOUGHT OUT. HOWEVER THE FINAL PART OF THE BUSES FROM NEWCASTLE WHICH RETURNED EVERYONE TO DUNDEE WERE NOT WELL THOUGHT OUT. AS ALL NAMES WERE ON YOUR COMPUTER ANY DECENT ANALYST COULDM HAVE CREATED A LIST OF THOSE PEOPLE GOING TO OR NDEAR TO THE OTHER MAJOR CITIES/TOWNS. EG GLASGOW, EDINBURGH, STIRLING RATHER THAN EVERYONE TO DUNDEE. SO APART FROM THAT LONG EPISSODE FROM AROUND 6.00AM I WOULD GIVE 8.5 OUT OF 10. I WOULD USE YOUR COMPANY AGAIN H S MCADAM, EAST KILBRIDE I resubmit this again as I rather thought my comment about the buses at end of the trip would have created a response. So do opinions matter?”

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Posted 8 years ago

“I found the Cruise Specialists website was very good and the service and advice received from their representative Kirsten was excellent. She gave us lots of information on choice of cabin and trips, how to spend our onboard credit etc which was very helpful.”

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Posted 8 years ago

“We have booked several Cruises with the help of The Cruise Specialists. They are very professional , but also very user friendly. Lisa Mc Ewan particularly has been very helpful.”

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Posted 8 years ago

“General administration OK, but payment penalties for using credit or debit cards were not appreciated. Later received a 'special offer' selling the same holiday at nearly half the price, but did not receive the benefit of that discount. I feel cheated. I did write a letter about this, but received no response”

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Posted 8 years ago

“Very helpful. Interested in helping you and giving their time.Thy are ost efficient company. We have booked two cruises this year only became our questions were clearly answered.”

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Posted 8 years ago

“Always, very good service with knowledgeable staff. Thank you.”

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Posted 8 years ago

“Quick, efficient and friendly”

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Posted 8 years ago

“Staff so helpful and polite”

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Posted 8 years ago

“Staff always friendly and helpful if they don't know the answers they always try and find out for you and get back in touch. They find the best deal for you and your party. Would recommend this company for your holiday booking.”

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Posted 8 years ago

“Always helpful, always providing solutions.”

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Posted 8 years ago

“All enquiries always dealt with promptly and accurately the staff always professionly yet friendly, I have used the company twice and will no doubt use them again”

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Posted 8 years ago

“Being a very loyal and returning customer I was a bit annoyed when I mentioned that I was considering flights to Southampton for our Nov. cruise which is 30 days long from Southampton when I said that it was on line for £89 return plus baggage and was told that if you did it you would have to add at least £30 per person for doing it - not a lot of points have you earned there for passenger loyalty bonus.”

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Posted 8 years ago

“Very professional team. Very helpful in all aspects of our requirements. Very attentive and will ring you back when they say.”

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Posted 8 years ago

“Very helpful cruise club and got back to us straight away with any queries that we had. Would certainly recommend them.”

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Posted 8 years ago

“The staff are very friendly and knowledgeable, definitely trying to get you the best deal. A special mention for Lisa McEwan who has put up with my idiosyncrasies for many, many years”

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Posted 8 years ago

“Having booked a number of cruises through Cruise Specialists, I have built up a relationship with one particular person who is familiar with my individual requirements when making a booking. However, I still need to do my homework on what is around and possible financial offers before I approach Cruise Specialists which I find very frustrating.”

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Posted 8 years ago

“I booked a cruise with the Cruise Specialists. I encountered some problems with the computer system when trying to download documents - which could have been due in part to my system and Internet - which caused a little bit of panic. It could also have been due to different ways in which cruise companies organise contact and liaison. I would be happy to use them again.”

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Posted 8 years ago

“I have always been very happy with the way my enquirers and bookings have been dealt with and I will continue to use your company in the future”

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Posted 8 years ago

The Cruise Specialists is rated 4.7 based on 835 reviews