The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 835 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 835 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

Write Your review

Tell us how The Cruise Specialists made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, always happy to answer any queries or problems.”

Helpful Report

Posted 9 years ago

“I always had first class service from Carolyn Russell , who would always go the extra mile to help me. Since she has gone I don't feel any personal service and get just as good service from Iglu, who are cheaper. It's a shame, because I have always booked my cruises with Carolyn , since I first started cruising. I have always felt the administration team have let the sales team down. The cruise Speialist website is not very good and instead of giving clear prices, often just asks us to call for a price.”

Helpful Report

Posted 9 years ago

“Really helpful and pleasant staff. However the taxi didn't turn up at the dock (Barcelona) after our cruise very stressful trying to contact the taxi company. The hotel booked for an overnight in Southampton prior to a cruise was such a poor standard (different cruise from first example)”

Helpful Report

Posted 9 years ago

“Excellent. Very flexible approach and very competitive on prices. Have booked four cruises with them.”

Helpful Report

Posted 9 years ago

“Very good service but prices appear to be rising. Better deals can be had by checking the internet”

Helpful Report

Posted 9 years ago

“Always had excellent service from The Cruise Specialists and always thoroughly enjoyed our cruises with P & O. Have often considered going with another cruise line but always come back to P & O for good value and good holiday experiences”

Helpful Report

Posted 9 years ago

“The only person I have dealt with over the years is Lisa McEwan and she is an absolute STAR. Prompt, helpful, impeccable and I will continue to use her.”

Helpful Report

Posted 9 years ago

“Hi in my opinion what is missing is you do not give instant prices on the different rooms available on a cruise. EG, i can get an instant price of iglu on any cruise i may be interested in without having to send e.mails off. regards”

Helpful Report

Posted 9 years ago

“I would say 5 stars except the first receipt did not arrive, however this was quickly rectified when I phoned to enquire when we would receive confirmation of our booking. Kirsten is extremely helpful and has handled all aspects our booking exceptionally well.”

Helpful Report

Posted 9 years ago

“When booking a cruise, I generally try to contact Aileen Munro, this pleasant Lady deals with my booking in a very efficient manner and nothing is left to chance.”

Helpful Report

Posted 9 years ago

“Wonderful personal service always”

Helpful Report

Posted 9 years ago

“We have used The Cruise Specialists for several years now. We have made most of our bookings through Carol who is very professional and efficient. The booking process is made easy and the follow up in regard to possible queries and the paper work coming through on time, is first class. The service is excellent and their prices are fair, we shall continue to use this company.”

Helpful Report

Posted 9 years ago

“The Cruise Specialists staff are very helpful and take time to ensure that the your requirements are met. They reply promptly to emails and nothing is too much bother.”

Helpful Report

Posted 9 years ago

“I have been on two cruises with P&O and i have just booked my next trip for 2016 can't wait i found the ships personnel staff always happy to help you also the waiters are quick with the food and cabin staff makes you welcome and keeps your cabins clean the tour around the ship and meeting the Captain on the bridge was was really interesting,Entertainment brilliant and different choices of meals,there's so much to see and do you don't get time to see every thing that is on board so thats why i go on the cruises to catch up on what i missed on the last one and the shore trips are brilliant”

Helpful Report

Posted 9 years ago

“We have used the Cruise Specialist 4 times and each time they have been extremely helpful and would certainly use them again in the future.”

Helpful Report

Posted 9 years ago

“Lisa is a great help ,she is aware that I stress and bends over backwards to alleviate my worries .She is like a friend on the end of the phone”

Helpful Report

Posted 9 years ago

“Prompt and very pleasant service from David Brown. Some savings or additional provision compared to other providers”

Helpful Report

Posted 9 years ago

“We have had the most amazing service from Lisa Easton and Rob ? And we are very pleased with. The cruise specialists. Thankyou”

Helpful Report

Posted 9 years ago

“Sorry. I am not Mr L Rodger”

Helpful Report

Posted 9 years ago

“I have booked 4 cruises with Cruise Specialist and I cannot praise them highly enough. The staff are always very polite and helpful. I now only ever book through them, also you get a £50.00 loyalty bonus to use on your next cruise.”

Helpful Report

Posted 9 years ago

The Cruise Specialists is rated 4.7 based on 835 reviews