The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 835 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 835 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have always received very courteous and prompt attention from the travel councillor team. Nothing has proved to be too much trouble and I would definately recommend them most highly.”

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Posted 9 years ago

“I have been cruising with The Cruise Specialists for over 10 years. I cannot fault the care I have been given every time. As I am disabled, the staff go the extra mile for me to ensure a comfortable cruise. I deal with David Brown in the office and he is very, very good in helping us find the cruise which is more suited to us. Always recommend the company.”

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Posted 9 years ago

“Staff were very helpful and always returned calls if requested. Excellent documentation and support. Customers should always be made aware that this is a Barrhead Travel Company. IMG”

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Posted 9 years ago

“Very efficient service and normally find a very good deal on a cruise. We have used them for over 3 years now, and are very happy to continue to do so.”

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Posted 9 years ago

“Second cruise with Cruise Specialists. Both occasions would have been better making our own arrangements home. The first time we were delivered to the Airport 4.5 hrs before departure. This time chucked out of ship 0930; had to wait outside until prearranged taxi took us to airport at 1130 arriving there 1145 for 1345 departure. Would have been better making our own arrangements and catching a taxi to airport at 0930 - at least there is something to do at the airport.”

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Posted 9 years ago

“I have booked our cruises with Cruise Specialist for a very long time. I have only ever spoken to one person. Leslie Gardner and l can honestly say she is fantastic. If all the other members of staff are half as good as Leslie then l would say you have the best team. She is extremly helpful even comes up with very good suggestions, a credit to your company”

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Posted 9 years ago

“Kirsten Pritchard has always delivered excellent service to us. We hope to continue booking cruises with you, health and funds permitting!”

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Posted 9 years ago

“We booked a cruise/tour to S America- from the beginning to the end was fraught with miss- information, lack of information and communication leading to too many hours being wasted trying to find out what was happening - on leaving the ship in Buenos Aires we had to get another company to clarify what was to happen next ! What should have been a holiday of a lifetime was ruined by Cruise Specialists frustrating inadequate degree of planning. On our return their response to our complaints was again very frustrating - they have basically said that the tour was run by another subsidiary of theirs - both of which come under the umbrella of Thomas Cook who have the reputation of ignoring you and of course we have now given up.! I would never recommend Cruise Specialist to anyone and I am very surprised that they have put forward my name to give a review knowing how unhappy I am with them- possible lack of communication again ? !!”

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Posted 9 years ago

“A very professional and friendly service”

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Posted 9 years ago

“Our regular rep was Bryan MacKay for the last four or five cruise holidays. I made a point of contacting him as his manner is perfect and a credit to his company. I'm looking at another cruise for November/December 2015 and April 2016 and will make a point of asking for him to deal with all enquires. John blake”

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Posted 9 years ago

“My wife and I have booked our last three cruises with the Cruise Specialists and have always been satisfied with their expertise and efforts to ensure customer satisfaction. We have directed several friends and acquaintances to them and they have always been pleased with the subsequent deals they negotiated. If we see a cruise advertised elsewhere they will always meet and usually beat their rivals offer.”

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Posted 9 years ago

“Its been an overall good experience dealing with the Cruise Specialists and I would readily recommend them I will be using them twice in 2016 for our holiday arrangements. However I wouldn't' recommend one hour between flights in New York. Won't be doing that again.”

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Posted 9 years ago

“ALL HELPFUL AND EFFICENT”

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Posted 9 years ago

“I received nothing but the best from the Cruise Specialists especially from Neil Adamson”

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Posted 9 years ago

“Very knowledgeable about all cruises, gives unbiased information. Carol works with you to find the best cruise to suit your needs.”

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Posted 9 years ago

“My friend and I have really enjoyed two cruises from Hull and one from Newcastle with Cruise Specialist. We cannot praise the service we received on all the ships - all very, very clean, very enjoyable food and good entertainment in the evenings. What more could anyone ask! My friend is disabled and therefore we cannot partake of many of the shore trips but this does nt bother us as there is always something going on on board the ships. Unfortunately we do not cope with really hot weather and have done the Fjords, Baltic Cities and Iceland cruises and are wondering what we can come up with for next year.”

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Posted 9 years ago

“We have always found Cruise Specialists to give first class service and have been happy to recommend our friends to use your service.”

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Posted 9 years ago

“I have always found the staff at The Cruise Specialists to be knowledgeable and helpful. They make every effort to ensure that customers get the holiday they want at a very competitive price.”

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Posted 9 years ago

“The staff were well informed about the cruise I was interested in. My travel documentation arrived in good time and the team were able to help me with a query whilst I was actually away on the cruise.”

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Posted 9 years ago

“Great cruise. First time with P & O”

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Posted 9 years ago

The Cruise Specialists is rated 4.7 based on 835 reviews