The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 835 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 835 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked an allocated by company cruise and requested twin or double beds if possible. Got L shaped bed arrangement allocated before the cruise and asked CS to try to get at least a twin configuration. They tried and failed and advised me to try again on board. I did still with no luck but there definitely were spare cabins. I had hoped that a specialist cruise travel agent would have a little more 'clout'.”

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Posted 8 years ago

“Very good company with a wide variety of cruises at good prices. All the staff are very responsive and helpful. We have used them many times over the past few years and can thoroughly recommend them.”

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Posted 8 years ago

“We have used the Cruise Specialists for the past 7 yrs and have always received excellent service. Our main contact has been Leanne Tierney who is knowledgable, professional and has always been on hand to help with our queries to ensure that our holiday is the best. We would not book our cruises with any other company and have recommended the Cruise Specialists to our family and friends.”

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Posted 8 years ago

“A very helpful team who always strive to five me the most competitive price for loyalty. Keep it up.”

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Posted 8 years ago

“The Viking Sea cruise from Venice to Barcelona (2nd leg of her maiden voyage) was our best so far. After 10 earlier cruises, Cunard and Hurtigruten were top of our list for repeats, with Royal Caribbean in the "never again" slot. Our next cruise will be another Viking Ocean if we can synchronise diaries!”

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Posted 8 years ago

“We have booked with Cruise Specialist for many years now, and have always had excellent service. We usually book through Lesley Gardner, who is so pleasant and polite and is always prepared to go "the extra mile" for us.”

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Posted 8 years ago

“Always very helpfull and constant updates”

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Posted 8 years ago

“Very pleased with friendly service received with Graham Walsh”

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Posted 8 years ago

“Fabulous service once again from Diane, who really does do the extra mile when securing the pricedrops and the best rates for the cruise.”

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Posted 8 years ago

“Always very helpful and nothing is to much trouble.”

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Posted 8 years ago

“Again we have booked a further holiday with The Cruise Specialists for October this year, - again the service was first class as it has been the last few years we have made bookings with them. They are always our first 'port of call' when wanting to book a cruise knowing they will do their utmost to give us the best service and deal. The staff are number one our list for their genuine attitude to to be of service to you.”

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Posted 8 years ago

“I have always dealt with the wonderful Neil Adamson. He is so knowledgeable and helpful. Nothing is too much trouble. His advice is always first class and he has made everything smooth sailing for us. We have never made a request that he could not deal with in his totally efficient manner. A jem.”

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Posted 8 years ago

“Calls are answered promptly and paperwork follows as required. Have used them several times with no problem.”

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Posted 8 years ago

“Excellant”

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Posted 8 years ago

“My son and I have been dealing with Stacey who handled our booking on on Oriana in October 2015, and is currently keeping in touch with us regarding our current cruise booking for Arcadia in October this year. Stacey has helped us all with any matters arising from when we first had contact. She couldn't do any more.”

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Posted 8 years ago

“We have used The Cruise Specialist for at least 6years and are very happy with them,infact we have booked a cruise for 2017”

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Posted 8 years ago

“Friendly and informative response from Cruise Specialist consultant made it an easy decision to book my cruise through your company. There was no sales pressure and everything was clearly explained and confirmation via post as opposed to on line only. This is particularly beneficial for older clients who are not neccessarily au-fait with electronic communications. I feel as if I know Graham Walsh personally. Mr. M.S. Healey.”

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Posted 8 years ago

“The Cruise Specialists staff are very knowledgeable and always helpful. Very often they have personal experience of the cruise ships and provide you with valuable extra information.”

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Posted 8 years ago

“We have always used Lisa McEwan in recent years to book a number of cruises for my wife,I , family and friends. She is extremely knowledgeable, competent and quick to deal with any requests or queries. We have no hesitation in recommending her as an excellent cruise specialist. Keith Abel”

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Posted 8 years ago

“I have booked many cruises, through different cruise lines, with the Cruise Specialists as well as flights and hotel accommodation and have always been pleased with the attention to detail and the excellent customer service that I have received. The hotels that the company use for over night stops before and after cruises have always been in good locations and of a high standard. Private transfers have been organised with good quality private car companies and their service has been good. Staff are always polite and helpful answering queries quickly and in an effective manner.”

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Posted 8 years ago

The Cruise Specialists is rated 4.7 based on 835 reviews