The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 831 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 831 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn't book a cruise with anyone else. Have used The Cruise Specialists for many years now and always had the very best service. Our next cruise and our last one, were handled by an excellent Cruise Consultant - Zoe Bizna. She is such a professional, helpful lady and nothing is too much trouble for her. Such a pleasure to speak to. Thank you Zoe.”

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Posted 1 year ago

“I started cruising, reluctantly, 10 years ago and am now hooked! My love of cruising has been developed over time and been made possible by the Cruise Specialists. My personal agent... although I prefer to think of her as a friend, is called Kirsten Pritchard and what a star she is! She has held my hand every step of the way and is always prepared to go the extra mile to secure me my perfect trip. Her efficient, professional, friendly approach is second to none and her gorgeous accent and easy sense of humour make her a delight to chat to over the phone. To be fair, all of the lovely ladies at the Cruise Specialists are efficient and friendly and all will organize your perfect trip. Cruising is a delightful way to explore our beautiful world.... your own 5 star floating hotel! There are numerous cruise companies out there all claiming to be best on price as well as service.... in my opinion the Cruise Specialists Iare simply outstanding!”

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Posted 1 year ago

“Caring and helpful, Jackie was excellent very professional and made you feel like a valued customer 😀. Will deal with them again, saving £1500 on this cruise.”

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Posted 1 year ago

“As ever thoroughly professional and a joy to book with, great to be able to speak to a human being! Thanks”

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Posted 1 year ago

“the cruise specialists had been good before many cruises. This time we had a terrible air journey to Calgary our luggage was lost. we had just the clothes we stood up in for 3 days . Tried to get Cruise specialists we paid well for a package holiday. No they have no responsibility for any airline they book. Responses are " not our problem try the airline but you will not get anywhere". I have booked our next cruise 16 days on Queen Anne with another company. Will that bother Cruise specialists. I doubt it.”

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Posted 1 year ago

Dear Giles, We are very sorry to hear about the issues you encountered on your most recent cruise. Having liaised with our Customer Service Manager, I can see that both they and our inhouse flights department did all they could over the course of several months to assist you with your claim with KLM. Unfortunately, despite our best efforts, ultimately we do not have any control over the claims process at KLM, and we are sorry that their failings have left you feeling that we have let you down. I also see no evidence to suggest that the words 'not our problem' were ever used and would strenuously refute this claim. We do hope that you have a wonderful cruise on the Queen Anne, and that you continue to enjoy cruising. Many Thanks Natasha

Posted 1 year ago

“by answering all my question”

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Posted 1 year ago

“Jacqueline Handsley was very helpful to me and she excelled at every query I needed help with. She also sent me a photo of our cabin as I was keen to show my wife.”

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Posted 1 year ago

“Aileen is always a pleasure to deal with and very helpful. As always, thanks for all your help Aileen. Karen Kerr”

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Posted 1 year ago

“An absolute pleasure dealing with Tge Cruise Specialists . My first contact was to Aileen by telephone after explaining my rights I was promised a quote in 20-30 minutes by email and true to her word it duly arrived. Aileen is a Fri pro from start to finish over a total of 12 days our holiday was all wrapped up every question answered above all absolutely no pressure from the company or Aileen Highly recommended .”

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Posted 1 year ago

“very professional”

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Posted 1 year ago

“Stephen McRobbie as usual very helpful. Thank you, Jack”

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Posted 1 year ago

“Would thoroughly recommend for booking have booked with them several times now and the service is always first class. Pricing and support I have always found brilliant. Special mention of Aileen who has helped me book several cruises now. She is a credit to the company, friendly, knowledgeable and extremely helpful. This is my go to company for booking cruises.”

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Posted 1 year ago

“I was giving good information.thanks.”

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Posted 1 year ago

“We were searching for a new cruise and we were talking by email with JACQUELINE HANDSLEY. She was was very helpful and thoughtfull. She responded mine questions by email promptly , no waiting times. Jackie , thanks for this. Johannes from The Netherlands”

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Posted 1 year ago

“Extremely helpful,friendly and supportive. There was nothing too much trouble for Zoe”

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Posted 1 year ago

“Never worry about putting your trust in The Cruise Specialists as they will never let you down. That has been my experience every time I have used them and that is many. Special thanks to Neil Adamson who has ensured all our cruises are taylor made to our wishes and where there has been a hic cup he has been there to steer us through. I am confident that the best deal is always sourced out by Neil.”

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Posted 1 year ago

“A great price. An effortless booking experience with Kirsten. She sorted everything out for us. We have also spoken to Jackie, Stuart and Leanne and they all go to great lengths to give us all of the answers to any questions that we might have. They generally beat all other cruise company’s prices. I would not hesitate to recommend them to other cruisers and would always consider them in front of all of the other companies offering cruises.”

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Posted 1 year ago

“After a lengthy absence due to covid and other situations we have returned to The Cruise Specialists to book a holiday. The excellent service resumed seamlessly. We can recommend this company to anyone seeking cheerful and professional assistance. 'Phone calls and e-mail queries were answered promptly and clearly. Many thanks Lianne, you're a star.”

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Posted 1 year ago

“Whenever I find a cruise I want to go on they can always match, ( or beat if you have a loyalty voucher,) the price. If f they only match the price it will be with a better cabin. We would recommend the cruise specialists to anyone and particularly Leanne Baille, who goes above and beyond to make the booking, and after sales service, as hassle free as possible.”

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Posted 1 year ago

“Absolutely fantastic service from Kirsten Pritchard. We have just booked our cruise through Kirsten and we were so impressed with her customer service, expertise, hard work and kindness. Kirsten replied to all of our queries very quickly and nothing was too much trouble. We felt she genuinely wanted to find the best cruise she could for us and she was so lovely to chat with and offered excellent advice! We feel very happy and secure knowing we have Kirsten to reach out to as our cruise date approaches. Thank you Cruise Specialists and especially to Kirsten ☺️”

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Posted 1 year ago

The Cruise Specialists is rated 4.7 based on 831 reviews