The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 835 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 835 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service. This our second time to book a cruise with you. Would recommend to friends and family.”

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Posted 9 years ago

“Excellent ,have been using the Cruise Specialsts for years. Helpful,professional on all occasions,especially Lisa Patterson .Would recommend to everybody .”

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Posted 9 years ago

“I have used the cruise specialist twice now & I cannot find a thing to complain about, the customer service is excellent”

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Posted 9 years ago

“Spent a lot on extras which l was not told about (Drinks:Photos:Traval:)total cost on top 1500.00”

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Posted 9 years ago

“Cruising is always wonderful. We have never needed to complain. Everyone is so lovely and just want you to be happy and have a great cruise. We do! The food is always brilliant and the shows are the best. We just love them. Thank you.”

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Posted 9 years ago

“Everything is brilliant with this company, everything is arranged for you, hassle free, especially thanks to Steven Mc Robbie! He is worth his weight in gold!”

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Posted 9 years ago

“We have used the Cruise Specialists to arrange all our cruises over the last 5 years and would never consider going to any other company. The member of staff we always speak to is polite, exceptionally friendly and helpful, and we always feel confident that we get the best holiday we can have, All our arrangements are made by telephone/letter/email. We are looking forward to arranging our 2016 holiday shortly.”

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Posted 9 years ago

“Service from the Cruise Specialists is always excellent. Unfortunately, the Tilbury port is very poor in comparison. Some of the staff verge on rude. The Marco Polo crew are obliging, polite helpful but most have very limited English. Food is OK, but there was a distinct shortage of vegetables, and sometime a magnifying glass for the starter would have been useful.”

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Posted 9 years ago

“Always a pleasure to deal with. Knowledgeable and efficient, I don't generally bother trying anywhere else now.”

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Posted 9 years ago

“very good 100%”

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Posted 9 years ago

“regular and good info -changed the best person I ever dealt with -promoted never told- left to find out - not good enough if you really value customer relations. It happens everywhere now -it is a MANAGEMENT problem - just like NHS. don't ask your customers for "views"-they all have opinions - find out exactly how much the top people in the company understand about their real involvement. I wish to unsubscribe please. Tony Doughty”

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Posted 9 years ago

“Staff worked hard to get us a cancellation”

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Posted 9 years ago

“Have dealt with you for all cruises and have had excellent service, cant fault anything at all. Always deal with Elinor Gault and wouldnt deal with anyone else”

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Posted 9 years ago

“Excellent service from initial inquiry right through to the actual holiday. Outstanding knowledge of all staff of the product they are selling making sure you are married to the right cruise both for venue and budget. Will certainly use again and would strongly recommend to other cruisers. Keep up the good work.”

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Posted 9 years ago

“Always helpful and nothing is too much trouble. The agent that I deal with is Neil Adamson and his knowledge of the ships iis second to none. I always feel that I get a fair price whenever I book which is why I always book with them.”

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Posted 9 years ago

“My husband and I have enjoyed three cruises so far booked through The Cruise Specialists and have a further two booked with them, the lady I always contact there is Lesley Gardiner, she was recommended to us and she is very knowledgeable about cruising, good at her job, finding us the best deals and at arranging transfers, flights and hotels also where needed, and she is always mindful of our budget too, the lady is a star!”

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Posted 9 years ago

“Always polite and informative.”

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Posted 9 years ago

“Having dealt with Aileen at The cruise specialists now for a few years I never have any hesitation in contacting her for booking good value cruises. The service we have received over the years has always been first class.”

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Posted 9 years ago

“Poor follow up after booking made. It is up to the customer to contact yourself.”

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Posted 9 years ago

“Excellent service and help as usual. I wouldnt use any one else- super friendly and efficient.”

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Posted 9 years ago

The Cruise Specialists is rated 4.7 based on 835 reviews