The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 835 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 835 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a change of personnel looking after our booking which wasn't helpful. We were not told about an extra service charge at our hotel, which was a sizeable sum, and had we known would probably have booked somewhere else. We were not notified that our cruise boat was being refurbished; in fact communication was very poor considering the amount of money spent.”

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Posted 8 years ago

“Excellent cruise and superlative crew”

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Posted 8 years ago

“The telephone staff are very good. Your price package is acceptable but not as good as Broadway travel. Not certain what will happen if your commander in Chief Nicola Fish gets her way and gives you independence from the mother country? Exchange rates may be a killer.”

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Posted 8 years ago

“We have used The Cruise Specialists for many years and have always been impressed with the professional, friendly and helpful service we have received. Booking a cruise has always been easy and they have gone out of their way to obtain a good deal for us,always at a very competitive price. We must mention David Brown, our normal contact, who has helped us in many ways, something we are very grateful for.”

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Posted 8 years ago

“I have booked several cruise through The Cruise Specialist and have always found them to be very competitive price wise. Also the staff are very helpful and easy to deal with. At no time do you feel under pressure to make a booking and if you do make a booking they give you a £50.00 loyalty voucher to use against your next booking. I would have no hesitation in recommending this company.”

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Posted 8 years ago

“Always had a good rapport with Lorraine but found the people who handled our booking originally not very professional”

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Posted 8 years ago

“Have used the cruise specialists many times in particularly Elaine and she has always dealt with my bookings and queries very efficiently and friendly”

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Posted 8 years ago

“Excellent service from Lynne McRobbie always willing to go out of her way to make our trip a success thank you”

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Posted 8 years ago

“we have used the cruise specialists 4 times and have found the service excellent”

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Posted 8 years ago

“We have booked several holidays with Cruise Specialists and have always found them extremely helpful, knowledgeable and offer competitive prices. We personally deal with Steven McRobbie and would have no hesitation to recommending him to any future clients.”

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Posted 8 years ago

“The Cruise Specialists always deliver the goods. Nothing is too much trouble for their advisors who are always cheerful & friendly”

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Posted 8 years ago

“SS Antoinette is a beautiful ship and very well appointed and everything you need is provided ie: hairdryer, gels, shampoo, magnifying mirror, dressing gowns etc. Also all your drinks are included, I love champagne and my family drink whisky all readily available and different wines each evening with dinner. The food was excellent and the service superb, all the staff had a lovely sense of humour , only one member could be slightly "grumpy"! The excursions and guides were also excellent. The only "downside" is that there are so many ships now on the rivers, that sometimes when your moor, you are 2-3 ships deep and looking into someone else's bedroom window. Not really what you expect for the price, which you have paid. The only other thing is that the timing of meals and early evening entertainment is geared for the Americans, rather early and they do like you to go to dinner later than 7.30pm. However it was a very good experience.”

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Posted 8 years ago

“We have booked several cruise holidays with the Cruise Specialist and have always been pleased with the service, especially from Sarah Maguire. We will be in touch soon, just researching our next cruise.”

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Posted 8 years ago

“Disappointed with precruise hotel certainly not up to standard of previous cruise at Westin Excelsior which was not made available to us this time. It was noted that likely all of Americal guests were accommodated at the Westin. Disappointed also that a dog was allowed in our breakfast area. Otherwise the cruise was perfect.”

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Posted 8 years ago

“We have been very happy with everything organised through The Cruise Specialists . We must point out that Nicola Cowan is an asset to your company. She is so helpful, informative and always gives the extra mile to ensure everything is perfect for us. Thank you”

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Posted 8 years ago

“Staff have always been very helpful and courteous with bookings and queries. I have never felt I was being rushed whenever I have had the need to ring up. Just knowing the staff are there to help and advise you at anytime from the beginning to the end of your cruise is really reassuring in itself, leaving you to have a more carefree and confident holiday. Full marks to The Cruise Specialist staff.”

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Posted 8 years ago

“I loved the understated quality of the ship and revelled in all those lovely little touches that made the holiday Thank you”

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Posted 8 years ago

“Very good value cruise to the Med. Food entertainment and cabins very good. Only fault was toilets were not cleaned often enough, and thus, toilets were often dirty!”

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Posted 8 years ago

“We have found this organisation to be efficient, knowledgeable and extremely helpful in our many transactions with them.”

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Posted 8 years ago

“we found cruise specialists are very helpful quick to respond to enquiries and keeping you informed as to any changes etc .we received our documents in good time and would have no hesitation in booking with them in the future .we have also received a future fifty pound voucher towards any future cruise booked through cruise specialists”

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Posted 8 years ago

The Cruise Specialists is rated 4.7 based on 835 reviews