The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 835 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 835 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the cruise book received this week. An excellent reward for the review.”

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Posted 9 years ago

“I have booked with the Cruise Specialists many times and have always been pleased with the service. Then I booked in July to go on a Celebrity Cruise in October. Despite calling the Cruise Specialists, I received an email from Thomson holidays and had to call a store in Scotland to discuss my booking. The phone rings endlessly without anyone picking up, then eventually, when someone does pick up they're so rushed with customers in their shop that they don't have the time to deal with me. I asked for 3 bookings (made together) to be linked so that our cabins would be allocated together as I am travelling with elderly parents. When I checked in online, our cabins are all over the ship - not together at all! Today I was ringing for about 3 minutes and then got cut off. When I rang back I got a girl from Foreign Exchange who had no clue how to help me and promised a colleague would call back. She was very polite and took the details but this is NOT the level of service I am used to receiving when dealing with the Cruise Specialists. Based on my most recent experience, I will NOT use Cruise Specialists again but will use a travel agent that has a dedicated Cruise resource and doesn't farm out my booking to a random branch that is too busy to help me. This is very disappointing as I have been a loyal customer for many years.”

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Posted 9 years ago

Hello Mrs Atherton, Thanks for your review. Just to explain, when we receive enquiries from customers or make bookings for customers, we handle all aspects of those reservations internally, through to a conclusion. We would never farm out our customers bookings or enquiries to anyone else. Please feel free to contact us at any time if you require further explanation.

Posted 9 years ago

“I have always found cruise specialist very helpful in all deals and would thoroughly recommend them”

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Posted 9 years ago

“good value and helpful staff”

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Posted 9 years ago

“Helpful on telephone. Know the deals and the ships. Perhaps could reply to emails more quickly.”

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Posted 9 years ago

“great prices ,first class company ,staff very helpful, i will use them again.”

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Posted 9 years ago

“The reason I keep using your company is because of a member of your staff, Julie Buchanan. She is a knowledge able, pleasant and very competent young lady. She is an asset to your company. Angus Goldie”

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Posted 9 years ago

“Very friendly efficient service with no pressure to purchase immediately - which is why we keep booking with you.”

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Posted 9 years ago

“very quick response to bookings”

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Posted 9 years ago

“We have enjoyed all the cruises your firm arranged for us; your Staff were most helpful and knowledgeable about the different lines and the discounts, that we were sometimes offered, were a strong inducement to use The Cruise Specialists.”

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Posted 9 years ago

“Haven't used you for some time because from a price point of view you are no longer very competitive. I had excellent service from you in the past but you don't seem to offer any particularly attractive deals - especially to ex-customers. We cruise every year but in recent times have used other companies. John Farrer”

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Posted 9 years ago

“Very good service. Knowledgeable about products.”

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Posted 9 years ago

“GOOD SERVICE NEVER HAD ANY CAUSE TO COMPLAIN .”

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Posted 9 years ago

“We have always found this company to be helpful and efficient”

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Posted 9 years ago

“Have used Cruise Specialist on many occasions, have always been very satisfied with the help and advice when selecting a cruise. Well done and long may it continue.”

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Posted 9 years ago

“Had a very good holiday ship fantastic staff very helpfully and the Captain was the best we have had”

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Posted 9 years ago

“It would be better if you used my correct initial . I have been very pleased with the service received , and the discounts obtained on our behalf. Should we decide to go on another river cruise, we will certainly ask you to arrange it for us”

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Posted 9 years ago

“I have booked numerous RCI cruises over the years mainly with David Brown of The Cruise Specialists. I have found him to most helpful and informative with every enquiry I have made. He has a vast knowledge of cruising and of ships and he cascades this to his clients / customers. Having looked at High Street travel agents, I have found TCS offer a far better, unrushed and personalised service. 10 /10”

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Posted 9 years ago

“We have always found Neil Adamson immensely helpful and a fountain of knowledge. He is a credit to your firm and should be acknowledged accordingly.”

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Posted 9 years ago

“Shame you can't get my name right!”

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Posted 9 years ago

The Cruise Specialists is rated 4.7 based on 835 reviews