The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 831 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 831 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Stuart, talked us through everything, first time on a cruise, just explained all about what we needed for the cruise.”

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Posted 1 year ago

“Very efficient service from the lovely lady Stacy Kennedy. Very helpful indeed, answered all my questions, I left a message at a busy time and she got back to me as soon as she could. Hope my forthcoming cruise goes as well as the booking process.”

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Posted 1 year ago

“…… because they got back to me promptly, answered my query and explained options.”

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Posted 1 year ago

“The Cruise Specialists gives all its customers excellent service from start to finish. I cannot empathise enough how much we appreciate your customer care. We have dealt with Aileen Robertson for 13 years now and her help , friendliness and dedication to her customers goes above and beyond customer satisfaction and job description. Have recently booked 2 more cruises through Aileen and she has recently managed to secure another ticket for an excursion for a party member. Have enjoyed so much our wee blether together when we contact her. Always so friendly and a good listener. Any query or enquiry Aileen sorts out so satisfactorily and makes us feel nothing is to much trouble, not that we have many query’s, all bookings made through her are faultless. Please pass on our feedback to her. A real credit to your team. Pricing is excellent from the Cruise Specialist, very good and most times lower than than advertised with other companies. Only needed a refund once thankfully and that was dealt with quickly and most professionally. Excellent service all round will be our pleasure to give you our custom for as long as we are able to cruise.”

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Posted 1 year ago

“I have had to cancel my cruise because of illness. The young lady Stacey Kennedy was so helpful. I highly recomend Stacy she is most helpful and makes it so less stressful. Thank you Stacy”

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Posted 1 year ago

“Since enquiring about cruise we have changed our minds. Sorry if it caused you any inconvenience”

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Posted 1 year ago

“Sorry too expensive”

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Posted 1 year ago

Good Afternoon, Thank you for your feedback. We are sorry to hear that you have been quoted on a cruise that you felt was too expensive. As we are the Travel Agent, the costs that we quote are the cruise lines and not ours. However, there are cruise lines and itineraries to suit most budgets, so if you wanted to contact us again, and let us know how much you would like to spend, we will do our best to find something to suit. Kindest Regards, Admin Department

Posted 1 year ago

“The service has been excellent helpful friendly. The price is also very competitive.”

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Posted 1 year ago

Dear Brian, Thank you for taking the time to leave this lovely feedback. We hope we can assist you in booking more holidays in the future. Kindest Regards, Admin Team

Posted 1 year ago

“The Cruise Specialists have been making us happy for many years! The service and advice received is always first class. I thoroughly recommend them to anyone who is considering booking a cruise. Kirsten has just assisted us with our next cruise to Boston, New England and Canada on board Celebrity Summit. She has been exceptional in putting together the various elements, flights, transfers, pre cruise stay in Boston and in securing a stateroom in our preferred Aqua Class, when at one time it seemed that there was no availability. Waste no time and book your cruise with The Cruise Specialists…”

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Posted 1 year ago

Dear Christopher, Thank you very much for your kinds words. We are very pleased to hear that you have such an exciting trip planned, and that Kirsten helped take the stress out of it for you. We look forward to hearing how it all goes and your lovely comments will be fed back. Kindest Regards, Admin Team

Posted 1 year ago

“Very informative helpful well mannered extremely pleasant Will definitely use Stuart again very empathetic with us x”

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Posted 1 year ago

Dear Marie, Thank you for your kind words, we are pleased to hear that you have had a positive experience booking with us and we/Stuart look forward to booking more magical holidays for you. Your comments will be fed back. Kindest Regards, Admin Team

Posted 1 year ago

“We have booked our all our cruises and land holidays with the Cruise Specialist for a number of years. I have to say we have NEVER been disappointed. They really do deliver. They are quick to respond and the knowledge, efficiency, politeness and willingness to get the best possible price is second to none. A special mention to our consultant Aileen Robertson is paramount. She is always ready with a friendly chat and over the years I like to think we have become friends. She too was the only one to sort out our completed cancelled covid cruises efficiently and organised all our refunds. Nothing is too much trouble for her and I would give her 6 stars if that was possible. Thank you”

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Posted 1 year ago

Dear Sally, Thank you for taking the time to leave such wonderful comments about both the company and specifically Aileen, your comments will be fed back. We are very pleased to hear that you have had such wonderful experiences, especially during what was a very stressful and challenging time for us all. We hope that we can continue to provide you with a wonderful service in the years to come. Kindest Regards, Admin Team

Posted 1 year ago

“Great service from Kirsten again re Cruise bookings !”

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Posted 1 year ago

Dear Rob, Thank you for leaving this positive feedback. We are pleased to hear that Kirsten is providing you with a fabulous service and hope she can continue to do this in the years to come. Kindest Regards, Admin Team

Posted 1 year ago

“Our Consultant was Ailenn Munro/Robertson. She provided us with a really good deal for the whole cruise and holiday experience. She was always available via email to answer any questions or deal with any issues. She always responded very quickly and always resolved our question. Even when we see on the actual holiday. She was always very trustworthy, Polite, courteous, friendly, helpful and knowledgeable . The quality of everything she booked was first rate. I would definitely use the company and Aileen again. A great experience from start to finish. We didn’t have to worry about anything.”

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Posted 1 year ago

Dear Clare, Thank you for leaving such lovely positive comments about Aileen, these will be fed back. We are very pleased to hear that Aileen has provided you with such an excellent service which continues far beyond the booking process. We hope we can continue to provide you with the same level of service for many years to come. Kindest Regards Admin Team

Posted 1 year ago

“Removes all the hassle of impenetrable cruise line websites, super helpful in finding the right cabins at the right price. Efficient, knowledgeable and friendly. 10/10”

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Posted 1 year ago

“Would give a special mention to Stuart dales as we have been using him as our point of contact for a number of years now and can’t fault the effort he puts in to help you”

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Posted 2 years ago

“whatever your needs or requirements booking your holiday with The Cruise Specialists are always there to help you this being the reason why we never go anywhere else to book holidays. just like to make a special thank you to Stuart Dales whatever help you need he's spot on with all the information / help you require he's brilliant never let us down this will be our 10/12th holiday booked through him.”

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Posted 2 years ago

“Fantastic service booked many times and our consultant ( Neil) understands our requirements, messages are replied to very quickly and any queries/ problems sorted promptly too. Can’t recommend them highly enough.”

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Posted 2 years ago

“Prompt response and a genuine effort made to get me the best possible price. I have used the cruise Specialists many times and their service is always good. Before Covid I dealt with the same lady for ten years and booked over thirty cruises.”

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Posted 2 years ago

“The kind representatives that I have had the pleasure of booking my cruises with have been outstandingly helpful and courteous at all times and any information that was requested is forthcoming extremely quick.”

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Posted 2 years ago

“Stuart and team were great and this continues as we attempt to get a refund on a trip from Scrnic Thanks team”

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Posted 2 years ago

The Cruise Specialists is rated 4.7 based on 831 reviews