The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 835 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 835 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always helpful. nothing is too much trouble. always found what we wanted that was suitable for our needs. communication excellent.”

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Posted 9 years ago

“First Class Service in all departments”

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Posted 9 years ago

“Friendly staff who go that extra mile to help out, been booking with them for years and would not go anywhere else”

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Posted 9 years ago

“Making things easier to book and looking after your old customers makes you a 4 star. When the prices are a bit cheaper this would turn into a five star.”

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Posted 9 years ago

“From the minute you call The Cruise Specialist, the agents are courteous, well informed, good all rounder advisers and will find the best deal suitable for you.”

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Posted 9 years ago

“Each time I have spoken to a representative they have been very helpful and will ring back if they are out of the office.”

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Posted 9 years ago

“Contacting Cruise Specialists is very easy. The people who handled my calls are very helpful as well as extremely knowledgable. I've enjoyed several cruises over the past 7 years booked through this company and have never been dusappointed.”

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Posted 9 years ago

“The company Royal Caribbean Liberty of the sea seems dated the food choice and quality poor. The shipboard casual and uninterested. Claims of high range of activities misleading as they were all small and the size of the ship (passenger numbers) to the venues meant they were packed and to get a seat one had to be there , certainly half an hour before or miss it The production were poor with the exception of the Ice show, even this was restricted entry, by muster station. Staff to passenger range poor. And even some Americans agree the ship was to big for its offering Will not use again.Once again money seems to be the Idol the liner seem to prey to .”

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Posted 9 years ago

“First class service, staff always helpful and deal with any query without delay.”

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Posted 9 years ago

“always very thorough and caring”

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Posted 9 years ago

“Always helpful and quick to respond to queries This company has always done well for us”

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Posted 9 years ago

“Booked 5 cruises with The Cruise Specialists and have always been impressed by their excellent service, they are always very efficient and nothing is too much trouble for them. Would not consider booking with anyone else.”

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Posted 9 years ago

“My wife and I have booked many cruises and have always been impressed by the help we have received from various agents, and especially by David Brown. We have recommended the Cruise Specialists to friends who are equally pleased with the servive they have received.”

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Posted 9 years ago

“Cruise Specialists have given us excellent service over the past seven cruises we have booked through them. They always find the best deal and keep us fully updated on the run up to embarkation.”

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Posted 9 years ago

“I have now used your service several times and have found it to be very efficient and your agents very pleasant. I usually speak to Janice McColl who always does her best to fulfil my sometimes rather complicated requests for cruise and stay holidays.”

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Posted 9 years ago

“Very friendly and helpful staff who help you find exactly what you require in a cruise and at a good price. Excellent communication throughout, and overall thorough efficiency, which means you can relax and look forward to your holiday, confident that everything has been taken care of. I have used the Cruise Specialists for several years and would highly recommend them.”

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Posted 9 years ago

“I have always found the staff at The Cruise Specialists very good. Every enquiry has always been handled very professionally and as quickly as possible. When any problem has arisen there has never been an issue with sorting it out with the cruise company or the airline. I have used them for all my cruise bookings and will certainly use them in future”

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Posted 9 years ago

“Phone calls immediately returned. Very knowledgeable staff - direct answers to any queries.”

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Posted 9 years ago

“We were late arriving at the terminal due to horrendous traffic problems, it took over 7 hours for a 4 hour journey. I was very impressed with the staff at the terminal when we finally arrived. The cabin was very clean and adequate, but had no tea/coffee facility and only one plug socket which was european, so I had to buy a travel plug. The restaurant service was disappointing - We requested a table for 8, but allocated a booth table for 4. This was OK, a nice couple, and I suppose someone had to be in the corner facing the wall, if only it hadn't been me. The seat was broken, and every time my partner or I moved it rocked. After 2 days it still hadn't been repaired and as the service was so slow we decided to use the self service buffet for the rest of the trip. The itinnery was good and the crew were exceptionally helpful when disembarking by tender. All in all I enjoyed the cruise, however the ship is tired and a bit cramped so I don't think I would bother to book the Marco Polo again.”

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Posted 9 years ago

“We have always found the Cruise Specialists superb to deal with”

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Posted 9 years ago

The Cruise Specialists is rated 4.7 based on 835 reviews