The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 835 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 835 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

Write Your review

Tell us how The Cruise Specialists made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company. Very helpful and friendly staff. Would recommend to any body.”

Helpful Report

Posted 8 years ago

“I'm afraid there is nothing special about the service you provide. There is far too much marketing and the voucher of £50 is most ungenerous”

Helpful Report

Posted 8 years ago

“I found the service of Cuise Specialist. Staff very good alway helpful and answered any queries straight away either by e mail or telephone .”

Helpful Report

Posted 8 years ago

“Very easy to deal with. Everything was smooth and information when needed was available .”

Helpful Report

Posted 8 years ago

“Jane Okey is a great help nothing is any bother , excellent to communicate with”

Helpful Report

Posted 8 years ago

“A++++++Company”

Helpful Report

Posted 8 years ago

“As I have indicated above I am very pleased with the service you provide but would like to point out that I have a problem with luggage labels. First I receive instructions to print off labels. I then go to the trouble of making them waterproof etc., then they arrive in the post. I think you should make it clear if or if not you will be supplying the official luggage labels that have the cruise or hotel details. One final point, on my last cruise I had been moved to a different cabin without my permission.”

Helpful Report

Posted 8 years ago

“Cabin excellent both facilites and positioning. Entertainments team support for SOLO passengers was excellent. Food was excellent. Entertainment was excellent, except that a pre sail request for advice that professional dancing teachers would be on board was denied - just that a team member would provide some dance teaching. Did not take dancing shoes which were really needed. Wi Fi needs to be more competitively price.”

Helpful Report

Posted 8 years ago

“princess cuises not the same gone down hill your service very good”

Helpful Report

Posted 8 years ago

“I deal with your Jackie Handsley always as she is most helpful & always manages to sort out what we want in a cruise, she is a credit to your company & I would always recommend anyone to use your company & especially Jackie”

Helpful Report

Posted 8 years ago

“Always efficient and helpful and will look for ways to give the client the options they want.”

Helpful Report

Posted 8 years ago

“This company has always provided good accurate service to my family and myself. In a recent time of problems they did everything asked of them to help in obtaining a satisfactory solution.”

Helpful Report

Posted 8 years ago

“Always made to feel a valued customer. Attention to detail is excellent as is their ability to give very competitive prices. Our cruise consultant is Steven McRobbie whom I highly recommend. Talking to other passengers on our cruises makes us realise the great service we get from The Cruise Specialists. I would not hesitate to recommend them.”

Helpful Report

Posted 8 years ago

“I have always had excellent service from the person who has been dealing with any of my bookings.”

Helpful Report

Posted 8 years ago

“I have been buying cruises from your company for many years now, probably exceeding 20 cruises, and have always found your service courteous and competitively priced. I have been booking through Aileen Munro and will continue to do so as long as she remains with your company. She has provided services above and beyond what most people even expect. Thank you”

Helpful Report

Posted 8 years ago

“I have used Cruise Specialists for many holidays but have now booked a few forthcoming cruises elsewhere My reasons for this are:- On my last booking, I felt there was a lack of attention to detail and promised phone calls to answer queries, did not always happen. For example, I was promised a call offering me choices of accommodation in Miami. Since this failed to materialise, I booked online, myself. At no point was it picked up, that as far as your paperwork was concerned, I had nowhere booked for my time in Miami. I thought that was poor. I found your consultants very pleasant. I would particularly commend Graeme Welsh who effectively and compassionately sorted things out for us when we had family illness and subsequent bereavement. I was sorry to hear he had moved on More recently, I enquired about a substantial package for a trip to Australia. Again, your consultant was very helpful but her final quote( which I would have been happy to accept) failed to arrive timeously, due I think to a typing error in our e- mail address. In the meantime, Iglu had offered me various options, arranged business class flights, accommodation and cruises and generally kept in constant touch with me, In all honesty, I would have preferred to use a Scottish company but the efficiency level, on your part, let you down I have recommended the Cruise Specialists to many friends and would certainly use Lisa, again but I do feel that my latter dealings with you, could have been better.”

Helpful Report

Posted 8 years ago

“Helpful and friendly”

Helpful Report

Posted 8 years ago

“able to send paper travel documents in the post if you do not have a printer.able to phone and speak to a person.”

Helpful Report

Posted 8 years ago

“I like the relationship that I have with my cruise consultant that has grown over the years......and only like to speak with her, and with the Cruise Specialist they make that possible .”

Helpful Report

Posted 8 years ago

“We have always found them quick to respond, extremely helpful and willing to discuss prices.”

Helpful Report

Posted 8 years ago

The Cruise Specialists is rated 4.7 based on 835 reviews