The British Hamper Company Reviews

Name: The British Hamper Company
Address: 80 Great Northern Terrace, Lincoln
Rating: 4.93

4.9 Rating 2,304 Reviews

99 %

of reviewers recommend The British Hamper Company

Company Reviews

Metrics

Info

4.9

Based on 2,304 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01522 581581

Email:

sales@britishhamper.com

Location:

80 Great Northern Terrace
Lincoln
LN5 8HJ

The British Hamper Company 5 star review on 26th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always used to buy your diabetic hampers for a close friend but it seems now you've reduced the choice, so I paid for the dearest one at a reduced price, only to find when it arrived the best before date was in a months time, this is a large hamper for a single man, nowhere prior to purchase was it mentioned of the short shelf life, anyway because of the lack of choice now in the diabetic selection I will not be buying anymore.”

Helpful Report

Posted 2 weeks ago

Dear Kim, Thank you for sharing your feedback with us. We’re genuinely sorry to hear about your disappointment regarding the reduced selection of diabetic hampers and the short shelf life of the items in your recent order. We understand how frustrating this must have been, especially given your long-standing support and the care you put into choosing the perfect gift for your friend. With regards to your concerns about the shelf life on the hamper. I can confirm that the products should have a minimum shelf life of 28 days. I will look into this with our warehouse and will be in touch shortly. We’re also taking note of your feedback about the limited diabetic options and will share this with our team as we continuously work to improve our offerings. If there’s anything we can do to assist you further or to help resolve this issue, please don’t hesitate to reach out directly to sales@britishhamper.com. We truly appreciate your loyalty and hope to have the opportunity to serve you better in the future. Warm regards, Lorraine The British Hamper Company

Posted 2 weeks ago

“I ordered 3 £200 hampers, all to be delivered in specific days on the days I knew they could be received and signed for. Everyone can a week early or in a risky different date. EVEN AFTER changing the dates on DHL AND THE HAMPER COMPANY! a total shambles PLUS none of the hampers were impressive falling below average. Now all I get is a barrage of emails and stupid surveys. M&S next year.”

Helpful Report

Posted 2 months ago

Hello Robert, Thank you for sharing your experience with us, and I sincerely apologise for the issues you encountered with your order. We understand how important it is for gifts to arrive on the specified dates, and it’s deeply disappointing to hear that the delivery did not go as planned despite your efforts to adjust the dates. Additionally, we’re sorry that the hampers didn’t meet your expectations. We take feedback like yours very seriously, and we’ll be reviewing both our product offerings and the delivery process to ensure we improve moving forward. We genuinely appreciate your honest feedback, and if there’s anything further we can do to help or if you'd like to discuss this further, please don’t hesitate to reach out directly. Once again, we’re very sorry for the inconvenience caused and thank you for giving us the opportunity to learn from this experience. Warm regards, Lorraine The British Hamper Company

Posted 2 months ago

“Products were lovely but speed of delivery poor”

Helpful Report

Posted 2 years ago

Hello Andrea, Lovely to talk to you this morning regarding the delivery of your recent order. We can confirm that the hamper was delivered on the date that was requested and we sincerely apologise if you found orderding a little difficult. You are always welcome to call us and we would be delighted to help you over the telephone. We hope to be able to help you in the future. Best wishes Lorraine The British Hamper Company

Posted 2 years ago

“Bought this as a gift for a friend following a surgical operation. I had the hamper delivered to me. The delivery was as specified when I purchased it, so no complaints about the ordering or delivery part. The only disappointing thing is the hamper seemed a little small for the money paid. While the images on the website gave the appearance of a generous family sharing hamper, in reality this appears to just about enough for two people to share rather than a family. I don't feel that the hamper offered any kind of value for money.”

Helpful Report

Posted 3 years ago

Hello John, Thank you very much for your feedback. We’re very sorry to hear you’re unhappy with your hamper as we take great pride in creating them using food from Britain’s best artisan producers and wine from world renowned vineyards. Our prices also include tracked courier delivery, hand packing and gift presentation. We continuously strive to find ways to improve customer experience and would like to thank you for bringing this to our attention. We really hope you enjoy the items and should you wish to discuss this further, please don’t hesitate to contact us. Kindest regards, Lorraine

Posted 3 years ago

“Having ordered a hamper for a prize at a corporate event I was disappointed when laying the hamper out on the morning of the event to realise that 2 items were missing. I have to say that a member of staff is reimbursing us suitably and has been very apologetic, but I will have hesitations over using this company again. If we had sent this direct to the client we would not have known that we had paid for something and not got the full package.”

Helpful Report

Posted 5 years ago

Hi, Following our emails discussing this issue, I am truly sorry that you weren’t satisfied with our service. We operate a very strict process making sure every hamper is sent with the correct items, so we are immediately investigating the issue to make further steps to ensure this doesn’t happen again. As discussed, I am personally rectifying the issue and offering a positive resolution. I very much hope we will have the opportunity to work with you again in the future, and once again I apologise for the inconvenience. Best wishes, Alice

Posted 5 years ago

The British Hamper Company is rated 4.9 based on 2,304 reviews