The Bike Insurer Reviews

Name: The Bike Insurer
Rating: 4.70

4.7 Rating 9,088 Reviews

96 %

of reviewers recommend The Bike Insurer

4.7

Based on 9,088 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

customer.services@theinsurers.co.uk

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The Bike Insurer 5 star review on 28th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor effort to help an existing customer...lack of knowledge”

Helpful Report

Posted 6 days ago

Hello Anonymous. Sorry to hear you're not happy. Our price comparison service is online, so could you provide more details about the lack of knowledge displayed? If you would like to respond privately, please contact us at customer.services@vastvisibility.co.uk.

Posted 6 days ago

“I am not happy with you, I paid 155 pounds for 2 days and I cancelled the insurance and I have not received any money back...”

Helpful Report

Posted 6 days ago

Hi Tudor, thanks for your review. The Bike Insurer is not Carole Nash and we don't charge you to use our website when you get quotes from us. If you have cancelled your policy with Carole Nash then you need to contact them directly about your refund. If we can help further, then contact us at customer.services@vastvisibility.co.uk

Posted 6 days ago

“Got told I couldn’t get a better offer on my insurance so went ahead with it had look online found it massively cheaper. So sorted the much cheaper one out. To find out it was same company you guys then charge me £60 to cancel old one. Taking money off people for no reason so don’t sen me a message saying your trying to save me money because your not you have robbed me. Disgusting”

Helpful Report

Posted 6 days ago

Hi Gareth. Sorry to hear you're not happy. However, The Bike Insurer doesn't issue its own insurance policies, we just show you quotes and prices from insurance brokers. To be clear, The Bike Insurer hasn't charged you £60, this would be a cancellation fee charged by the insurer that you initially chose to purchase the insurance from.

Posted 6 days ago

“Worst experience ive had in ages”

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Posted 3 months ago

“Paid £144 then unfortunately I’ve found I can’t ride the bike and so cancelled and you would give me the enormous sum of £25 back so I’ve told all my biker mates not to bother with your insurance company”

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Posted 3 months ago

“I’d like to speak to someone please as I was left last week when my bike broke down I was told when I got dropped off at sevises I wouldn’t be waiting long and yet I was on my own from before 11pm at night till 7.30am next day on my own very scared and upset”

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Posted 6 months ago

“Insanely expensive. Literally had to go buy another bike because it was cheaper than to insure the one I already own.”

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Posted 6 months ago

“After obtaining an online insurance quote, and despite always being careful to select no communication when getting quotes, I was bombarded by nuisance calls. Extremely frustrating & infuriating, I will not make the mistake of getting quotes from them again.”

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Posted 9 months ago

“Im not happy with the survis ive had could i plzz have a contack number i could call to descus my mattere Thanks zack”

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Posted 9 months ago

“Disgraceful that you punish me by not offering insurance based on my legally claiming against vehicle insurances in the last 18 months. One was a car that was driven into me - not my fault. The other was a theft of my motorcycles from my locked garage Now you decide this is my fault and you punish me by refusing to wuote on a new bike. So now I can't even sell the bike that was stolen, repaired and returned to me. I have to live with the personsl abuse of horrible humsns who take my personal possession”

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Posted 9 months ago

“The insurance company I accepted and paid subsequently cancelled my insurance with no explanation and no justification.”

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Posted 1 year ago

“Decided to use this site and went for Triumph. Very bad decision - incredibly heavy charges for minor things - see Trust Pilot. This site has to be better than this”

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Posted 1 year ago

“Poor broker 😣😣😣”

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Posted 1 year ago

“Paid deposit then didn’t end up buying the bike it wasn’t even insured 24hr and now they want more than half of the cost of the insurance! Absolutely disgusting.. greed at its finest Avoid these”

Helpful Report

Posted 1 year ago

“Used this comparison site through a Cashback site ‘Quidco did everything correctly took out a policy with bikesure there and then, to find the bike insurer declined my Cashback certainly will not use again!”

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Posted 1 year ago

“Absolute con over £100 a month for a 125cc”

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Posted 1 year ago

“They quote one price but when you get redirected to the insurer the price doubles. Then 1 min later a guy calls saying he can get me a better quote over the phone. I asked him to make it quick if he can, he then says they don't insure this post code. Lol. it's Clapham not brixton! And they had already quoted me. Bunch of jokers employing chavs, I won't waste my time again with them”

Helpful Report

Posted 2 years ago

“This company are scammers , they send documents out you can't open, then cancel your policies. And then charge an 75% admin fee.”

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Posted 2 years ago

“If buying on line beware, they will badger you with emails and then write to you saying you may not be insured unless you contact us. I've tried for hours over the last few days and only got through to someone on Sunday who was meant to do a call back on Monday its now Tuesday afternoon and still no call back and I still don't know what more info they want from me? Just to buy more insurance I presume”

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Posted 2 years ago

“Said could get it cheaper transferred to a sales broker couldn't even insure me .waste of my time .”

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Posted 2 years ago

The Bike Insurer is rated 4.7 based on 9,088 reviews