The Bike Insurer Reviews

Name: The Bike Insurer
Rating: 4.70

4.7 Rating 9,088 Reviews

96 %

of reviewers recommend The Bike Insurer

4.7

Based on 9,088 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

customer.services@theinsurers.co.uk

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The Bike Insurer 5 star review on 28th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service fast and easy”

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Posted 2 weeks ago

Thank you James, appreciate you taking the time to say so.

Posted 2 weeks ago

“Bought policy on go compare site paid it up front, now I was already insured with a previous bike same circumstances....Amazing I then received an email a week later regarding my new bike policy informing me to contact the Bike sure ASAP as they needed more information...Contacted Bike sure who transferred me to another department to then have a difficult conversation regarding my bike overnight parking, yes the alleged underwriters wanted £150 to proceed with my already paid in full policy.....Incredible my other motorcycle was insured with same address details with no issues if I wanted to reinsure it...Refused to pay addition£150 and they pursued me to park in my shed for £40 more...Dreadful won't be doing business next policy renewal with Bike sure...”

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Posted 2 weeks ago

“Great price has everywhere esle was chargering me double brilliant service”

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Posted 2 weeks ago

Glad to hear it John. Safe riding.

Posted 2 weeks ago

“Quote was way cheaper than Compare the Market,”

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Posted 2 weeks ago

We couldn't possibly comment Paul ;-)

Posted 2 weeks ago

“The bike insurer website is really helpful to find right motorbike insurance comparing with all other insurance companies. If you try then realise”

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Posted 2 weeks ago

That's nice of you to say Md, Thank you!

Posted 2 weeks ago

“The call handlers were VERY helpful and went to great lengths to listen and find me the specialist cover I needed ..they actually cared..rare these days Excellent”

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Posted 2 weeks ago

Indeed John. Listening is a bit of a lost art, but not in this case it seems. We'll pass the positive feedback on. Thanks for taking the time.

Posted 2 weeks ago

“Nice and easy”

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Posted 2 weeks ago

“Great price very easy to sort out”

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Posted 2 weeks ago

That's what we like to hear Paul. Less time on sorting insurance, more time in the saddle. Ride safe and thanks for the review.

Posted 2 weeks ago

“Listening to the customer is a quality that is oftern missed, in this case your team failed to listen and then reply.”

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Posted 2 weeks ago

“bloody handy”

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Posted 2 weeks ago

Thank you!

Posted 2 weeks ago

“Poor effort to help an existing customer...lack of knowledge”

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Posted 2 weeks ago

Hello Anonymous. Sorry to hear you're not happy. Our price comparison service is online, so could you provide more details about the lack of knowledge displayed? If you would like to respond privately, please contact us at customer.services@vastvisibility.co.uk.

Posted 2 weeks ago

“I am not happy with you, I paid 155 pounds for 2 days and I cancelled the insurance and I have not received any money back...”

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Posted 2 weeks ago

Hi Tudor, thanks for your review. The Bike Insurer is not Carole Nash and we don't charge you to use our website when you get quotes from us. If you have cancelled your policy with Carole Nash then you need to contact them directly about your refund. If we can help further, then contact us at customer.services@vastvisibility.co.uk

Posted 2 weeks ago

“Got told I couldn’t get a better offer on my insurance so went ahead with it had look online found it massively cheaper. So sorted the much cheaper one out. To find out it was same company you guys then charge me £60 to cancel old one. Taking money off people for no reason so don’t sen me a message saying your trying to save me money because your not you have robbed me. Disgusting”

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Posted 2 weeks ago

Hi Gareth. Sorry to hear you're not happy. However, The Bike Insurer doesn't issue its own insurance policies, we just show you quotes and prices from insurance brokers. To be clear, The Bike Insurer hasn't charged you £60, this would be a cancellation fee charged by the insurer that you initially chose to purchase the insurance from.

Posted 2 weeks ago

“Saved £200 on my bike insurance renewal. And this was with the same company I was with !! So cancelled the renewal, and started the new one with one phone call. Than you !”

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Posted 2 weeks ago

Hey Peter, great news, a top drawer saving right there! Thanks for the review and ride safe!

Posted 2 weeks ago

“Excellent price recognising experience, NCB and clean licence! Most of the other companies whilst comparing quotes failed to do this!”

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Posted 3 months ago

“Cheepest one around verry helpfull and good on the phone”

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Posted 3 months ago

“Good site quick insurance good price”

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Posted 3 months ago

“I think it good and pick but impersonal, Really would like some contact with the insurers. No human factor. Is so good 😊. Even though technology is awesome…”

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Posted 3 months ago

“Worst experience ive had in ages”

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Posted 3 months ago

“Plain and simple. Just what I needed”

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Posted 3 months ago

The Bike Insurer is rated 4.7 based on 9,088 reviews