The Bed and Mattress Centre Reviews

Name: The Bed and Mattress Centre
Rating: 4.95

5.0 Rating 770 Reviews

99 %

of reviewers recommend The Bed and Mattress Centre

Company Reviews

Metrics

Info

5.0

Based on 770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01243 775151

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Made contact about my faulty mattress. It came with a 5 year warranty however 13 months into this au have to pay 20% of the original price for a new one ! No mention of this when purchased either. It gets better though apparently it's my fault as my bed slats are wrong ! No mention of needing specific slats when ordering the mattress. Told I should have purchased a bed the same as the company owner. The defect is the mattress failing from head to toe so not even the way the slats run. To make it worse they do not even want the mattress back to check the fault and see what's gone wrong. Never before seen such bad customer services from any retailer. 5 year warranty is a waste of the paper it is written on. Never use this company again.”

Helpful Report

Posted 7 years ago

We were disappointed to receive a one start rating from this customer given that we replaced his mattress, which was not deemed to be faulty, with a new one for a small warranty charge. The customer has since complained that his second mattress is faulty and on this occasion an independent inspection has been carried out by FIRA, who found no fault with the mattress. The customer has reneged on paying for the Inspection fee despite agreeing to do so. Furthermore he has succeeded in acquiring 2 mattresses having only paid for one. We are satisfied that the other reviews on our website reflect our Company more accurately.

Posted 5 years ago

“From the walk into the shop and the customer service from Daniel, to the delivery of the bed cannot fault this company. Daniel was extremely helpful arranging for our old bed to be collected and redistributed (in perfect condition we just wanted something bigger) to someone in need. The guys who delivered the bed were on time, cheerful, efficient and extremely tidy and careful.”

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Posted 7 years ago

“The bed itself is of a very high quality. We waited longer than anticipated for the delivery and as we were assembling the bed one of the parts was faulty so we had to wait 48hrs before another part was delivered. Concidering the cost of the bed I would have thought the parts could have been posted urgently by special delivery.”

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Posted 7 years ago

“I have bought a similar Kayflex Sumptious Silver memory foam mattress from the Bed and Mattress Centre before. I was very pleased with it and therefore ordered another for a separate bed. As previously the ordering was simple and it arrived as scheduled.”

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Posted 7 years ago

“Very comfortable not too firm just right”

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Posted 8 years ago

“Very straightforward order and delivery. New mattress is great.”

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Posted 8 years ago

“Excellent value and quality mattress delivered on time. Very happy with purchase and can wholeheartedly recommend.”

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Posted 8 years ago

“Efficient, effective friendly service”

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Posted 8 years ago

“I cant tell you how amazing The Bed & Matress Centre were today Sunday 28th August 2016. I contacted them at short notice and asked if an immediate delivery was possible as we were in dire straits! The advisor available said he would do all he could to assist us. He gave us all options available to us for an immediate delivery. We didnt expect such fast efficient servce and he went out of his way to help us. 10 out of 10 for service from us. Many Thanks, we were very grateful.”

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Posted 8 years ago

“Old fashioned customer service does exist. I was greeted and served by one of the directors, apparently all the sales staff are directors, whose expertise saved me money! This was in contrast to the lack of product knowledge displayed by one of their competitors.”

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Posted 8 years ago

“The product was fine. However the delivery was a shambles. If I'd found this site beforehand I would have read all the other disappointed customers and reconsidered. No selection for delivery date on the site, no email or call to discuss when was convenient or even roughly when it was due. I called the Chichester branch on the Monday after ordering in Friday. They said the manufacturer would call re delivery and to call back by Thursday if I'd heard nothing. Nothing. So I called them on Thursday as I needed it by the weekend. They looked up my ref number and said it had already been delivered. The best bit is, they had no answer from the address (it's not occupied yet) so they delivered it without any consultation to a hairdressers next door! This inconvenience yet more people. When I asked the man on the phone earlier how I would carry it myself up two flights of stairs on my own, he had no solution, no emphathy and just said it was not his fault but that the delivery guys should have called me. If you want a smooth, stress free, well organised delivery avoid this website.”

Helpful Report

Posted 8 years ago

Sometimes things don't go quite according to plan. We're sorry that you feel let down. Unfortunately we can't deliver to an unoccupied address. When your neighbours took the mattress on your behalf, we wouldn't expect them to hold onto it indefinitely without telling you - of course a card was also left at your address to let you know where the delivery was. We understand you were upset at having to move your mattress on your own. If you had been in to receive the mattress, we would have carried it up the stairs for you but providing a solution to your problem from our shop is difficult! We are sorry you mistook that as a lack of empathy. We do our very best to look after all our customers, but in this case the best solution would be to ask a friend of neighbour for help. We hope you are enjoying your new mattress.

Posted 8 years ago

“Delivery was very quick. Bed I ordered is really lovely and the mattress is so comfy. Would order again.”

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Posted 8 years ago

“Mattress arrived as promised. We are very satisfied with the quality of the memory foam mattress.”

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Posted 8 years ago

“Good value for money. Bed & Mattress forwards the order to the mattress manufacturer to fulfil and deliver. Their (the manufacturers) courier damaged the mattress. Bed & Mattress sorted this out for us although it took about 10 days for a replacement to arrive. Thanks.”

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Posted 8 years ago

“Having researched online about which was the best mattress the Bed & Mattress centre then came out with the best price and availability. Having placed the order online over the weekend I then received a phonecall from the store to arrange a convenient delivery date. The whole process was very painless and had no complications. Great price and service - will definitely use again.”

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Posted 8 years ago

“I have another mattress the same as the one purchased so knew it would be good quality and nice and firm. Delivery was quick. Very satisfied customer.”

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Posted 9 years ago

“The mattress is soft & spongy but I prefer the sprung type”

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Posted 9 years ago

“The mattress arrived on schedule, and was exactly what was asked for. I was surprised at how tightly packed it was in transit, but it soon expanded to full size. A really comfortable item, and so much better than the one it replaced.”

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Posted 9 years ago

“Delivery was fast, 3 days but there was no warning, just arrived. Would have liked a phone call or e mail, anything”

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Posted 9 years ago

“Excellent mattress, great price delivered quickly”

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Posted 9 years ago

The Bed and Mattress Centre is rated 5.0 based on 770 reviews