The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good place to get very good quality make appliances. Much cheaper than current competitors such as AO and Currys. I would highly recommend this place.”

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Posted 1 year ago

“I have not received my cooker yet as delivery in a few weeks time. But would say the girls in Customer Services are second to none. Really top!”

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Posted 1 year ago

“We were extremely pleased with our purchase and with the customer service we have received. Anna kept us informed regarding delivery, great communication. We were very impressed by Milan our delivery driver, he was really helpful, and provided an extremely efficient delivery. Would highly recommend The Appliance Depot.”

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Posted 1 year ago

“The guy who delivered couldn’t have been more helpful. Much appreciated Haven’t used the appliance as yet but sure it will perform as required!”

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Posted 1 year ago

“Excellent service. Appliance was delivered on time without a fuss and the lead, which had been left out by the manufacturer, was replaced within 24 hours. The phone was answered promptly by a real person You couldn't ask for more.”

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Posted 1 year ago

“Excellent service. Staff super efficient.”

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Posted 1 year ago

“An excellent product at an excellent price delivered on time by a pleasant and helpful driver. I can't think of anything you could improve regarding this purchase.”

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Posted 1 year ago

“I would happily use applience depot again good price good delivery everyone I spoke to were helpful no hassle at all.”

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Posted 1 year ago

“Very happy with our purchase of a dishwasher and warming drawer. The items were well priced and matched the description.Delivery was one day late , however this was not a problem as we were kept fully informed and knew were we were in the following day drop off que.”

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Posted 1 year ago

“The appliance I was looking for was a well known make but an uncommon model number and Appliance depot was the only retailer I could find that had one available. I was kept well informed of the delivery arrangements by both telephone and email and the item is now installed and working perfectly. The ability to quickly talk to a real person on the telephone is a major plus point these days and much appreciated.”

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Posted 1 year ago

“Best price found. Prompt no fuss delivery. What more can you ask for.”

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Posted 1 year ago

“I cannot fault The Appliance Depot :). Found a great deal on Ebay and it just got easier and easier after that. Amy followed up with a call to arrange delivery around my availability. The driver called 30 mins before arriving to confirm. He did a great job unloading and helping to move it into place. It was well-packed, just as described and exactly what was wanted. A pleasure to deal with I'd happily use them again. 5 stars well-deserved.”

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Posted 1 year ago

“stay clear of this company they have an habit of charging you if you cancel . I purchased a fridge and them cancelled and then after speaking to a very abrupt woman she said no problem and charged me £50.00 for non delivery and £50.00 for cancelling .They are crooks and i advise all potential customers to go elsewhere and not get scammed”

Helpful Report

Posted 1 year ago

Hello Sean, Thank you for your review. I've looked into this for you and can see you sent an email the night before delivery to cancel your order as you ordered a white fridge freezer and had changed your mind and wanted a black one to match your new counter tops. You called us just as one of our colleagues were able to contact you to cancel your order. They explain the £50 failed delivery fee very clearly on the phone to you before processing your refund, which you agreed with. They did also offered you an exchange which you said you would rather have a refund (as you wanted a Hotpoint one and not a Bosch). All cancelations need to be expressed 48 hours before delivery, you emailed us at 7:14pm and 7:17pm the night before (out of office hours) so we couldn’t put a stop to your order leaving our warehouse. This is also written on our terms and conditions pages very clearly, as well as on your invoice. As your order left us before you contacted us and our driver was very close to getting to your delivery when you contacted us on morning of delivery we can’t issue a refund of the deliver fee (which is £29.99 not £50 as you have expressed). Our apologies you feel we have treated you badly, but we make all this very clear on our website (in the delivery t's&c's) and when arranging delivery (written on your digital copy of your invoice and in your delivery confirmation email).

Posted 1 year ago

“Great product, and good customer service right up to delivery. However, the product was described as having 2 year manufacturers warranty (it was a graded product with only packaging damage) but when I came to register with Neff they said it was manufactured in 2017 (I bought it Dec 22) and that they did not guarantee products manufactured over 5 years ago. I am currently at a stalemate with Appliance Depot hence my low score.”

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Posted 1 year ago

“Arrived as advertised, checked by delivery man for any damage . Very good price and communication was excellent. Will use again. Very happy.”

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Posted 1 year ago

“Excellent tumble dryer and brilliant customer service.”

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Posted 1 year ago

“Prompt service, friendly staff. Only ordered it this morning and delivery already arranged Thank you”

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Posted 1 year ago

“After looking at the crazy prices to replace our ancient range cooker I found an ex demo from The Appliance Depot. Not only was there a significant discount off a brand new model they were offering a further 10% discount online. Ordering was simple and efficient. We were soon contacted to arrange delivery and contacted again 30 minutes prior to arrival. The lad delivering the range was polite, courteous and informative. I was amazed how quickly we were able to get the huge, heavy range from the van to the kitchen and he was a credit to the company. After delivery I noticed a part of the oven was missing (The plinth). On contacting the company the missing part was located and sent to me via 24 hour courier. All communication with the company has been excellent and nothing was too much trouble. Highly recommend the Appliance Depot and will definitely use again.”

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Posted 1 year ago

“Top quality appliances at graded prices”

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Posted 1 year ago

“Everything was great,commical delivery driver.Told what to do for free warranty. Many thanks.x”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,383 reviews