The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,385 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice polite and someone who knows what they are talking about”

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Posted 1 year ago

“Delighted with the service provided .. ease of ordering, knowledgeable staff members, prompt delivery .. and a great discounted price .. 100% We'll certainly use The Appliance Depot in future ..and would recommend them highly”

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Posted 1 year ago

“Very good customer service, from purchase right through to delivery. Excellent communication would highly recommend!”

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Posted 1 year ago

“Great communication from start to finish. Delivery team were fantastic as well, giving plenty of notice on the day, even taking away the wrappings. Will definitley be a returning customer, as price was best by far as well! Thanks to all involved”

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Posted 1 year ago

“Good price, good communication. Delivery was delayed by a day as their van broke down but everything was communicated calmly and efficiently.”

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Posted 1 year ago

“Staffs were friendly and helpful. Sent me a couple of emails to ensure delivery goes smooly. I m very pleased with their service.”

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Posted 1 year ago

“I ordered a brand new washing machine, reduced in price due to not being in its original packaging. Delivery was excellent and the machine seems fine. I cannot fault the service I received. On this bases, well recommended.”

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Posted 1 year ago

“Friendly, polite and efficient.”

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Posted 1 year ago

“Fast service and delivery at very reasonable price point”

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Posted 1 year ago

“Searching online for a replacement integrated fridge freezer took me to The Appliance Depot. The prices were very competitive. Online ordering was a breeze and shortly after placing the order the company rang me directly to arrange a convenient delivery slot. Delivery was prompt and efficient, with the appliance being deposited in the kitchen, ready for installation. First class service from start to finish. They will be my first port of call for future appliances.”

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Posted 1 year ago

“I ordered a range cooker, which was offered at a substantial discount due to cosmetic damage. Immediately the order was placed, I had a follow up phone call to discuss delivery arrangements. I called on the delivery day and had a very informative response on my elivery timing, discussing the drops the driver had to make so that I was able to pinpoint my delivery to within an hour. Needn't have worried as the driver called 30 minutes beforehabd as promised. Driver handled the kit himself and brought it indoors as per the advice we were given. Overall, I had the impression of a very customer focussed organisation.”

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Posted 1 year ago

“Haven’t received item, wasn’t told how early item would be delivered. Didn’t call ahead until the day of delivery, and then proceeded to charge me £50 for a Redelivery in a week despite me losing a lot of food because of lack of appliance.”

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Posted 1 year ago

Hello Suzie, Thank you for taking the time to leave a review. Our apologies you feel this way. I can see on the system when booking in your delivery date we let you know you could be an early delivery to please all our office for an estimate the day before. This was then followed up in an email to confirm. The day before tried to call you to let you know when the delivery driver would be with you, but there was no answer so we left a voice mail and sent you an email. On morning of delivery our driver tried to call you when they were 30 minutes from your property and when outside, but again there was no answer (as well as when knocking on your door). I can see you send our driver a few text messages over an hour after delivery was attempted, but our driver was already too far away from your property to re-deliver. When a member of our team called you to re-arrange delivery, it was then confirmed by yourself the wrong email address was provided to us when the order was placed online (we have since changed this for you). With regards to your failed delivery we do explain this on our website, in the delivery confirmation email and on the copy of your invoice, that you will need to pay a £50 re-delivery fee for any failed delivery. I can see we have arranged re-delivery for next week for you, so please make sure you answer our call the day before delivery for your delivery time.

Posted 1 year ago

“I never knew that buying a new fridge could rank as high as buying a new car, but it can! Even the smell is awesome. The parallels don't stop there, I've taken to polishing it and asking my children to respect the 'new-ness'...and the buying experience from The Appliance Depot was equally pleasant. Polly closes deals very well and is very charming on the phone, the delivery driver was diligent and careful. All in all, I hope never to buy a new fridge again, but I'm certainly shopping at TAD again!”

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Posted 1 year ago

“Excellent all round. Extremely helpful. Appliance installed and working perfectly.”

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Posted 1 year ago

“I couldn’t praise this company any higher. From the delivery driver (who was the most helpful person) to the ladies I’ve spoken to in the office. We absolutely love the freezer we brought and the price was great too. I recommend this company 100% Thank you again.”

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Posted 1 year ago

“I am delighted with my new washing machine”

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Posted 1 year ago

“Excellent ordering service. Care and attention from the customer service team letting me know when the delivery would be. Bargain compared to other sellers. Early morning delivery with a call from the driver 20 mins before to warn me. Great service *****”

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Posted 1 year ago

“Excellent service from the moment I ordered until delivery,definitely use again.”

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Posted 1 year ago

“Ordered on line, received a phone call to confirm everything, delivery quick, no issues at all, Item was perfect, looking for more items to order and wont hesitate to use then again”

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Posted 1 year ago

“Efficient, appreciated 10% discount. Were a bit concerned about the delivery as they warned us only one person on the van and would not go up steps etc. The driver willingly manoeuvred our slimline dishwasher into the hall without any problem which was a relief”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,385 reviews