The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,391 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time round and even better than the first time I used them. Product was just as described and when I had any queries steph helped to answer them. They were so polite and the driver rich was such a help getting it into the house. Cant wait to remodel my kitchen and use them again!”

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Posted 6 years ago

“Polly was absolutely brilliant. If all the customer services I have contact with, my job would be a pleasure.”

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Posted 6 years ago

“Had my appliance 4 months and hasnt worked properly since day 1. Took them 2 months to send an engineer.....worked for 3 days then broken again. Rang twice and asked for another engineer but keep getting told the manager will call me back.... still waiting very poor customer service when there’s a problem.”

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Posted 6 years ago

“I received a call within 15 minutes of placing the order on line to organise delivery which was made just a few days later. Andy who delivers the appliances was the most helpful delivery man I have ever met and really made the delivery process as smooth as possible. I bought the appliances at a significant discount to retail and there were a few extra dings and scratches not listed on the description. Obviously the most important thing is how well they actually work and it's a bit too soon to say, but the purchase process was 5 stars.”

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Posted 6 years ago

“Absolutely perfect a great price and wonderful service many thanks”

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Posted 6 years ago

“Shannon offered an exceptional standard of customer service by making sure that my delivery arrived in plenty of time before I had to go out also a big thank you to all the staff who made my experience of ordering my fat fryer stress free just wish you had the washing machine that I'm looking for but will certainly look at your site in the future first thank you all once again keep up the personal touch makes a big difference you stand out from all the other sites”

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Posted 6 years ago

“great service , very helpful thank you”

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Posted 6 years ago

“Very efficient and friendly handling of our order. Everything they said would happen did, so really happy.”

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Posted 6 years ago

“really good website with graded white goods. credit application was easy and instant. great find! Found a smeg fridge/freezer for less than half price with a small dent on the side, which is against the wall anyway”

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Posted 6 years ago

“Prices are great (I don’t mind a dent in the door when it means it’s half price); customer service speedy (ordered at 10pm and got a call from their office to arrange delivery by 8:45am the next morning); delivery prompt (just 4 days later with a text message to give me warning that it was about 30 mins away and a call by the driver when it was 5 mins away; and to top it all the driver, Andy, went out of his way to help me get it into my first floor flat up two flights of stairs. I know they are not meant to do that - but he so kindly offered (yes he was refreshingly kind and happy!). Thanks Andy - you REALLY helped me out big time. And thanks Appliance Depot, will definitely recommend you (in fact I already have!). Ps the Customer Service Rating buttons don’t seem to be working - but if they were they would get 5 stars from me.”

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Posted 6 years ago

“My old Bosch oven of 12 years + finally gave up the ghost,the seal went and the dials needed replaced so time for a change. My remit was Bosch Neff or Siemens,after chatting to Stephanie who was brilliant by the way I decided on a Neff Slide and Glide self cleaning all singing and dancing top selling oven getting it next Friday saved hundreds. Another review will be posted once up and working”

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Posted 6 years ago

“We've had excellent service from The Appliance Depot and Neff who sorted out a problem we had with our microwave. The delivery company were really good as they gave notice of their arrival and fitted the microwave. We are very grateful to all concerned. Really great customer service. Thank you Steve.”

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Posted 6 years ago

“Call to arrange drop off 30 mins after ordering. Delivered off on time. Perfect!”

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Posted 6 years ago

“All I can say is Andy your delivery man is an serious asset to this business !! He has such a ‘can do ‘ attitude that I woukd definitely buy from appliance depot again ! The delivery people in other major companies just CANNOT compete with this level of service ! Thankyou Andy ! Really appreciate it !”

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Posted 6 years ago

“Purchased a Smeg Fab Fridge freezer at a RRP of £1699, I only paid £999!! WITH FREE DELIVERY. Absolute amazing deals on the website and will MOST CERTAINLY be recommending them to others. Great customer service and very chuffed with my product”

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Posted 6 years ago

“I was very satisfied with the help that they have given me, there very helpful and there knowledge is spot on the prices are very affordable so I recommend to anyone 👍”

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Posted 6 years ago

“Amazing service, great value and professional staff. Where very helpful and left very satisfied :)”

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Posted 6 years ago

“Great place big range and competitive prices and excellent service from John very patient and knowledgeable , will definitely go back”

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Posted 6 years ago

“I was after a particular cooker hood that was a discontinued item. Appliance Depot had one listed as B Grade. I enquired whether the item had any damage or missing parts and was told as far as they know no but it arrived with damage in 3 separate areas - the most noticable damage was to the chimney section where the metal was crinkled. Didn't get a reply when I emailed them about it. The item works ok as the damage is only cosmetic.”

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Posted 6 years ago

Hi Rich, please do give us a call on 0116 2789 741 anytime from 9am to 5.30pm to discuss this. Many thanks.

Posted 6 years ago

“After placing an order for an ex-display item I received a call from their customer services talking me through the small inclusions on the glass and asked if I still wanted to go ahead with the purchase. They then sent me photos and also gave me the option to inspect on delivery and refuse if I didn't want it. I did want it the item was great and such a good bargain. Customer Service really wanted to make sure I was happy with my purchase. Thank you for caring!”

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Posted 6 years ago

The Appliance Depot is rated 4.6 based on 1,391 reviews