The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,386 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,386 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shannon offered an exceptional standard of customer service by making sure that my delivery arrived in plenty of time before I had to go out also a big thank you to all the staff who made my experience of ordering my fat fryer stress free just wish you had the washing machine that I'm looking for but will certainly look at your site in the future first thank you all once again keep up the personal touch makes a big difference you stand out from all the other sites”

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Posted 5 years ago

“great service , very helpful thank you”

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Posted 5 years ago

“Very efficient and friendly handling of our order. Everything they said would happen did, so really happy.”

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Posted 5 years ago

“really good website with graded white goods. credit application was easy and instant. great find! Found a smeg fridge/freezer for less than half price with a small dent on the side, which is against the wall anyway”

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Posted 5 years ago

“Prices are great (I don’t mind a dent in the door when it means it’s half price); customer service speedy (ordered at 10pm and got a call from their office to arrange delivery by 8:45am the next morning); delivery prompt (just 4 days later with a text message to give me warning that it was about 30 mins away and a call by the driver when it was 5 mins away; and to top it all the driver, Andy, went out of his way to help me get it into my first floor flat up two flights of stairs. I know they are not meant to do that - but he so kindly offered (yes he was refreshingly kind and happy!). Thanks Andy - you REALLY helped me out big time. And thanks Appliance Depot, will definitely recommend you (in fact I already have!). Ps the Customer Service Rating buttons don’t seem to be working - but if they were they would get 5 stars from me.”

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Posted 5 years ago

“My old Bosch oven of 12 years + finally gave up the ghost,the seal went and the dials needed replaced so time for a change. My remit was Bosch Neff or Siemens,after chatting to Stephanie who was brilliant by the way I decided on a Neff Slide and Glide self cleaning all singing and dancing top selling oven getting it next Friday saved hundreds. Another review will be posted once up and working”

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Posted 5 years ago

“We've had excellent service from The Appliance Depot and Neff who sorted out a problem we had with our microwave. The delivery company were really good as they gave notice of their arrival and fitted the microwave. We are very grateful to all concerned. Really great customer service. Thank you Steve.”

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Posted 6 years ago

“Call to arrange drop off 30 mins after ordering. Delivered off on time. Perfect!”

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Posted 6 years ago

“All I can say is Andy your delivery man is an serious asset to this business !! He has such a ‘can do ‘ attitude that I woukd definitely buy from appliance depot again ! The delivery people in other major companies just CANNOT compete with this level of service ! Thankyou Andy ! Really appreciate it !”

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Posted 6 years ago

“Purchased a Smeg Fab Fridge freezer at a RRP of £1699, I only paid £999!! WITH FREE DELIVERY. Absolute amazing deals on the website and will MOST CERTAINLY be recommending them to others. Great customer service and very chuffed with my product”

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Posted 6 years ago

“I was very satisfied with the help that they have given me, there very helpful and there knowledge is spot on the prices are very affordable so I recommend to anyone 👍”

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Posted 6 years ago

“Amazing service, great value and professional staff. Where very helpful and left very satisfied :)”

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Posted 6 years ago

“Great place big range and competitive prices and excellent service from John very patient and knowledgeable , will definitely go back”

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Posted 6 years ago

“I was after a particular cooker hood that was a discontinued item. Appliance Depot had one listed as B Grade. I enquired whether the item had any damage or missing parts and was told as far as they know no but it arrived with damage in 3 separate areas - the most noticable damage was to the chimney section where the metal was crinkled. Didn't get a reply when I emailed them about it. The item works ok as the damage is only cosmetic.”

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Posted 6 years ago

Hi Rich, please do give us a call on 0116 2789 741 anytime from 9am to 5.30pm to discuss this. Many thanks.

Posted 6 years ago

“After placing an order for an ex-display item I received a call from their customer services talking me through the small inclusions on the glass and asked if I still wanted to go ahead with the purchase. They then sent me photos and also gave me the option to inspect on delivery and refuse if I didn't want it. I did want it the item was great and such a good bargain. Customer Service really wanted to make sure I was happy with my purchase. Thank you for caring!”

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Posted 6 years ago

“Very helpful in organising swift delivery.”

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Posted 6 years ago

“I had my appliances delivered at 7.20am this morning. Andy kept me informed on ETA. Very professional company Andy was helpful friendly and polite. reminds me how company's used to be not many left. We checked the appliances out together and as far as I can see they look perfect great price for these goods and would defiantly use this company again, well done The Appliance Depot.”

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Posted 6 years ago

“THE DELIVERY YOUNG MAN CALL ANDY IS EXCELLENT , CAUTIOUS WITH MY FRIDGES, POLITE, AND NICE AND FRIENDLY. HE IS ABOUT 7 FOOT TALL BUT GENTLE AS AND HELP THIS OLD LADY TO PUT MY OLD FRIDGE IN THE GARAGE !LOVELY YOUNG MAN”

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Posted 6 years ago

“Andy the driver went absolutely above and beyond the call of duty in helping me get my fridge up two very difficult flights of stairs, including disassembling and reassembling the whole fridge to do so. This was an absolute life saver for me, and I cannot express my gratitude enough, as I would have been in a serious bind without his help. The last fridge I had delivered, in three attempts ever other driver refused to help. I can’t remember the last time I was so grateful to a company or individual for helping me beyond the call of duty in this way. Thank you Andy!!!!!!!!”

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Posted 6 years ago

“Appliance Depot have been brilliant. They kept me up to date on how my order was progressing and replied to my emails promptly. Andy delivered my dishwasher this morning. He couldn’t have been more helpful. He rang the day before to explain when he would be coming, he arrived promptly and was professional and polite. I’m delighted with the service and with my dishwasher. I found the site by accident however Appliance depot will be the first place l look from now on.”

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Posted 6 years ago

The Appliance Depot is rated 4.6 based on 1,386 reviews