The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,385 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smooth easy service with excellent communication, and delivered when expected. Thank you”

Helpful Report

Posted 4 years ago

“I received a Bosch microwave that doesn’t work , have sent an email requested by Amy outlining the problem which I have done I have had no response . I have phoned twice only to be told its in the hands of the manager . No apology received and very disappointed. I have requested a full refund and was told by Laura on the phone I will have to wait for a reply from her manager .”

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Posted 4 years ago

“Extremely courteous and helpful staff, product exactly as advertised. Very pleased all round.”

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Posted 4 years ago

“Laura was brilliant,very efficient and curtious”

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Posted 4 years ago

“Ordered an American fridge freezer on the Friday evening. Was delivered 1st thing on the following Tuesday. Had a small issue with the cosmetics of the product following unpacking, once the delivery driver has departed which wasn't shown on the original photos. Spoke directly with the Manager - Steve who was very helpful. Offered to collect & full refund, or a small reimbursement. A very good service received, which I cannot fault & would not hesitate to recommend this company in the future.”

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Posted 4 years ago

“Ordered microwave sunday night recieved a call monday morning to confirm address delivered on Thursday great service and and friendly would use again”

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Posted 4 years ago

“Extremely courteous and helpful staff, product exactly as advertised. Very pleased all round.”

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Posted 4 years ago

“My order was not up to date in their system when i call them to confirm my order”

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Posted 4 years ago

“Competitive prices, prompt delivery and good communication. Excellent overall service.”

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Posted 4 years ago

“Please don’t ever purchase a second appliance from this company unless you fully inspect it, massive learning curve for me. Oven appeared to always have oil settling on one side of the oven and couldn’t figure out why. We took the door off to clean the oven and glass. We noticed the hinge was damaged, even though the oven door closed properly. We bought a new oven as we were not happy with the one supplied by this company. When I phoned to discuss the appliance they were defensive and said we had damaged the hinge taking the door off. The oven door is designed to come off for easy cleaning. When the new oven arrived and we removed this oven from the housing my partner noticed that the outer casing was more damaged then what we had been informed. It had bent the door hinge and the underneath of the oven the casing was protruding more, this is what caused the oven to tilt to one side, this is the cause of the oil pulling, collecting on one side. The company refused to even offer a gesture of good will, they said we damaged the oven. * never offered to send someone out to check the appliance. * multiple photos sent to them showing the appliance damage. * refused even a gesture of goodwill. Never again.”

Helpful Report

Posted 4 years ago

“Bought graded dishwasher with trepidation in view of the saving but the description was totally accurate. I have actually paid full price for white goods with less damage, so I am absolutely satisfied with the deal. After placing the order I was phoned to ensure I was fully aware of what graded goods were and that I had seenthephotos. Delivery was as promised with a courtesy call giving 20 minute warning of arrival, which is most helpful. The machine works faultlessly and warranty registration was simple. The Appliance Depot will be my first call for any future purchases and I would recommend it to anyone.”

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Posted 4 years ago

“Excellent service ,and friendly helpful staff. Would recommend.”

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Posted 4 years ago

“We found the fridge freezer we were looking for and saved hundreds of pounds on the retail price, for a couple of minor blemishes / dents. We are very pleased with the product, the delivery time was reasonable, the delivery driver was helpful, so all in all a very pleasing purchase and experience.”

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Posted 4 years ago

“ordering very easy, received a call the following morning confirming the delivery date. very efficient service so far.”

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Posted 4 years ago

“Always a grand service”

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Posted 4 years ago

“I bought an Oven on the site, which I supposed was new, but when delivered - the oven had two big scratches on the control panel (it was not it manufacture's packing, just in bubble wrap). I contacted the office regarding the possible replacement. The office said that there was a little note on site re those scratches (which I haven't notices, I don't remember any note). I would have never bought anything like that, if i knew it was not a brand new. The office stated they never collecting any delivery, to get a refund we need to bring the oven to Lester ourself. Be careful, when you buy anything from them and read carefully all notes on their site.”

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Posted 4 years ago

“Great communication from the warehouse staff and the delivery driver was excellent. Couldn’t have asked for a better experience”

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Posted 4 years ago

“Very impressed with the range, availability and stock levels of goods. In these uncertain times affected by Covid and Brexit you have been invaluable in helping me purchase the things I need.”

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Posted 4 years ago

“Very friendly and efficient staff”

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Posted 4 years ago

“Brilliant quality cooker, excellent service”

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Posted 4 years ago

The Appliance Depot is rated 4.6 based on 1,385 reviews