The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,391 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From order to delivery, everything went very smoothly. The fridge freezer was exactly as described, the driver helped unpack and helped to move the appliance indoors. I really cannot fault any of the service at all, really pleased with my purchase and would be happy to use the Appliance Depot again”

Helpful Report

Posted 5 years ago

“BB delivered with the same great customer service I had recieved along the way. Normally you do not get both a very good price and very good customer service has you have to neglect one or other but here you get both or I did.BB delivered to excatly where I wanted the equipment put and nothing was too much trouble for him despite him being on the road from about 0300 in the morning - my grumpy head would have been on not his; thanks all”

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Posted 5 years ago

“I had not heard of The Appliance Depot but a web search found they had the specific fridge-freezer that I was looking for with 'damaged box' for an excellent price. Having seen other good reviews I placed my order. From that moment they were very helpful and friendly - getting in touch the next day to arrange a suitable delivery time. They had to change the delivery day because of a van MOT but went out of their way to ensure it didn't inconvenience me. The delivery driver was fantastic - taking time with me to make sure I was happy with the item (I still don't know what was actually damaged about the box!) and helping me understand how to move it easily and safely. He had a super tip on how to reuse the cardboard box to make an easy to remove protective cover while I still have builders around. I hope the fridge-freezer is as good as the service.”

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Posted 5 years ago

“Went to warehouse to specifically check goods as aware that some had damage. Chose item which was perfect however on unpacking noticed there was a large knife mark on the front of all 3 doors. This was not there when we looked at it. However on reporting this to the company they tried to blame us because we hadn't unpacked it straight away due to time constraints. Only half our order was delivered however this was rectified with a next day delivery. Customer services just very poor with them just blaming us for the damage despite us not using any blades whatso ever. Will not be recommending this company to others or using again.”

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Posted 5 years ago

“Really good help from Chat person I think her name was Stephanie. Ive arranged collection of our old machine through local government which has meant Ive been able to purchase from you. The extra 10% discount has paid for that so very happy. We look forward to getting the fridge freezer in May. Perhaps I can add a review when we receive it? Thanks”

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Posted 5 years ago

“Communication and delivery was excellent but the item sold to us was not as described. It was sold without box but when it arrived the display was damaged and the casing marked.”

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Posted 5 years ago

“Great helpful company until there is a problem then your passed around the office, I am still waiting for a call back 6 months later. In the end I bought parts and fixed the problem myself.”

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Posted 5 years ago

“I spoke to Stephanie who handled my query with patience together in a curteous polite helpful professional manner... Stephanie helped me through the on line buying process in a clear Easy step process.. I cannot rate the appliance depot high enough.. 10/10 from me Thank you Stephanie Mrs Ellis”

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Posted 5 years ago

“A very competitive price, good product range, easy to deal with and friendly and helpful delivery service. I'll be using them again”

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Posted 5 years ago

“Helpful and make the customer experience a good one”

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Posted 5 years ago

“Did not know about this company, I discovered it by pure chance. Now I am over the moon, so easy to purchase. I really recommend the company, everything done in a few minutes, now just waiting for delivery. I will update you on my purchase when It arrives.”

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Posted 5 years ago

“ordered a Smeg graded double oven cooker with ceramic hob. Upon delivery the item was a dual fuel Smeg cooker of equal quality. When I rang to explain the wrong item had been delivered but I was happy to keep this they basically told me it was my fault and that I had ordered the wrong item despite on my invoice it stating ceramic hob. I did not like the attitude of the person on the phone but I got a small discount (very reluctantly) and the cooker is fantastic. Even with this hiccup, when we are due a washing machine I will give them a go.”

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Posted 5 years ago

“Second item purchased from them! Amazing service, huge warehouse full of endless amounts of stock and great set of staff! Definitely recommend them and everybody should check them out!!”

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Posted 5 years ago

“Super product for a super price. Great delivery and very helpful and friendly delivery driver. Will certainly use the appliance Depot again.”

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Posted 5 years ago

“Completely bowled over by this company. They were a pleasure to deal with from start to finish. Particular thanks to Polly for all her help and for making the purchase stress free. The cooker was exactly as described and came with all the manuals and extra trays and fittings, fantastic value for money. Delivered as agreed and the driver kept in contact to let me know exactly when he would arrive. Would thouroughly recommend them.”

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Posted 5 years ago

“Fantastic , great dishwasher and really good delivery”

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Posted 5 years ago

“Couldn’t fault, brilliant service.”

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Posted 5 years ago

“Very helpful and efficient.”

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Posted 5 years ago

“Sales staff could not have been more helpful and friendly, their product knowledge was amazing. Appliance Depot gave us excellent service and very good value, we will continue to shop there first for our future requirements.”

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Posted 6 years ago

“I bought a Range cooker on Monday this week, and it was delivered this morning at 6am. So so pleased with this as I didn’t have to book any time off of work, the driver Andy (super customer service) called me the night before and text me when he was 15mins away. So pleased with the customer service I received from Polly who took my order and then Steph who arranged my delivery. I will definitely be using you again for my fridgefreezer!”

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Posted 6 years ago

The Appliance Depot is rated 4.6 based on 1,391 reviews