The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good value and helpful delivery including advance notification”

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Posted 1 year ago

“Brilliant. After spending a week arguing with Currys customer services after a damaged delivery and getting nowhere i contacted these amazing people. Within ten mins was in the warehouse, another ten buying my items and huge discount and half an hour later they were delivered to my house! Love them. If you're wondering..do it!! Use them. You won't regret it.”

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Posted 1 year ago

“From the minute I entered the premises I was welcomed with a warm smile from Anna. I was given the perfect customer service from her. Welcoming, friendly, helpful. We found what we were looking for with a good price. Definitely recommend anyone wanting a good appliance with a fabulous customer service.”

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Posted 1 year ago

“I'm completely satisfied 😌 Delivery was on time and driver was very friendly and helpful.”

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Posted 1 year ago

“Simple internet ordering. £200 cheaper than elsewhere. Timely delivery (lovely driver). Could not tell you about returns & refunds as none required. 👍”

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Posted 1 year ago

“This is my second purchase from the Appliance Depot and in both instances I have been very happy with product, communication and delivery. The items have been clearly shown in the related photographs shown on the website and the company staff have given excellent communication. Delivery was fast with the driver phoning 30 minutes before his arrival; the delivery vehicle was fitted with a tail lift and the driver could not have been more helpful. This may seem like gushing praise, but I really couldn’t be more satisfied.”

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Posted 1 year ago

“Really efficient service when dealing with a faulty product return. Replacement arranged and delivered within a couple of days. Great customer service.”

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Posted 1 year ago

“I’m very happy with my washing machine. The delivery guy was great.”

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Posted 1 year ago

“I ordered a fridge from The Appliance Depot and thought we would have difficulty with delivery as we can only accept up until 2 pm. The driver call at around 2 pm and said he would be later. As it was we could take the fridge and after speaking to Anna she sorted this out for us. Anna certainly is very good at her job and I would definitely recommend her.”

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Posted 1 year ago

“I had a problem with an oven I bought. But the customer service was great everything was sorted promptly and to my satisfaction. I would greatly recommend Anna who dealt with my issue.”

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Posted 1 year ago

“Laura was really helpful despite me getting the fridge dimensions wrong twice. Extremely professional and certainly patient Call pick up each time was almost instant, a refreshing change nowadays. Would definitely use Appliance Depot again. Having previously used Marks Electrical who are the exact opposite with appalling services. Well done AD.”

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Posted 1 year ago

“Got an ex-display range at a good price. Delivery guy very helpful, and when I had a question staff were immediately able to help. All good!”

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Posted 1 year ago

“Answered phone straight away, excellent customer service :-)”

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Posted 1 year ago

“They provided the appliance we looking for in good condition. The delivery service was exceptional. A friendly and helpful driver who carefully checked the appliance and also provided advice on when to use it.”

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Posted 1 year ago

“I purchased an expensive induction hob and have some queries before ordering. I rang the appliance depot and had a great chat with the team who answered all my questions and confirmed that the discount was due to a damaged box. I made my order and was quickly called to arrange delivery. The delivery driver called twice to let me know when he thought he would arrived on the day of delivery. Hob arrived as described and had no issues.”

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Posted 1 year ago

“Delivery cancelled as the driver had broken down. Had to wait a week for the rescheduled delivery even though I explained that my kitchen fitter was only around for a few more days. The microwave when it arrived was broken with everything but the food heating up. Now have to wait another week for an engineer. Not worth the discounted price and I wouldnt use this company again.”

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Posted 1 year ago

“I'm so disappointed with Appliance Depot. Firstly the delivery driver arrived at 5.37am in the morning, despite being told it would be more likely to be around 7am, as we were meant to be the 2nd delivery of the day. We were also promised calls and messages ahead of arrival - they didn't happen either. The driver refused to take any of the appliances to the house - as we had too many steps (10). Apparently his rule is only 4 steps. When I asked him if he could take them up just 4 steps, he again refused. Luckily we're young men, I'm not sure how elderly people are meant to manage. Secondly the appliance arrived scratched, when we were told it didn't have any faults. I've emailed and reported this issue, but they've chosen to ignore me. Such bad customer service - do not shop with them!”

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Posted 1 year ago

“Purchase was relatively smooth apart from some parts left behind but it was sorted out within a week and compensated a little bit too. Overall, good positive service.”

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Posted 1 year ago

“The appliance depot had the as dishwasher I was looking for with minimum damage on the important parts The dishwasher arrived on the day advised and the driver managed to finf our place without too much be trouble On recent the dish washer was in the condition which was advised and was fitted without too much trouble”

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Posted 1 year ago

“Nice polite and someone who knows what they are talking about”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,383 reviews