The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful lady that answered the call checked the goods as I asked and all staff were very polite and helpful.”

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Posted 1 year ago

“Very helpful lady that answered the call checked the goods as I asked and all staff were very polite and helpful.”

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Posted 1 year ago

“I had a small problem with some damaged goods on receipt, cant fault the way this was delt with and would not hesitate to use or recommend in the future.”

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Posted 1 year ago

“A very friendly staff who are also very kind and helpful when I raised a query with them. Very quick to confirm the order that I placed.”

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Posted 1 year ago

“Your payment system is Cr** So frustrating. Didn't manage to place an order.”

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Posted 1 year ago

Hi Steve, Really sorry for any inconvenience... we have been advised by SagePay (Evalon) that there was an issue at their end, for now we have now put another gateway in place so payments with 3DS will go through ok, while they fix this SCA issue.

Posted 1 year ago

“The product was offered at a great price but unfortunately arrived with a drawer and fittings missing. However, the customer service provided by Anna and Charlie are faultless. So responsive and helpful. Thanks.”

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Posted 1 year ago

“Customer service was great. Delivered on time. Thanks”

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Posted 1 year ago

“Very impressed with The Appliance Depot. Ordered a fridge freezer as the price was very competitive. The day after I received a call to arrange delivery. Called me the day before with a half hour time slot. Delivered on time by very friendly, helpful driver. Excellent service.”

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Posted 1 year ago

“I don't understand much about plumbing but when I phoned The Appliance Depot the lady that served me did, thank goodness. I ordered 2 hugely discounted new sinks. One for the utility and other other for our kitchen. Both are perfect, so thankyou. Eileen Godbold. Ipswich.”

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Posted 1 year ago

“Unfortunately, the tumble dryer delivered had no filters with it but Anna sent one very quickly (thankyou) unfortunately it wasn’t the correct one, so allowed clothing to be blown direct into heat exchange chamber (very dangerous). The machine couldn’t be used so Anna arranged for it to be collected and offered a full refund. Our experience with the company item wasn’t good but the customer service was brilliant. Would we buy from them again, most certainly.”

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Posted 1 year ago

“Great service, when there was a problem with damaged goods it was resolved quickly and efficiently”

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Posted 1 year ago

“As always, wonderful service and got my microwave at a great price. Thank you.”

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Posted 1 year ago

“Purchased a machine but unfortunately it wasn’t right, dealt with Anna who was excellent with her customer service, although it wasn’t her fault at all she tried so very much to put it right but eventually resolved it by arranging a collection and offering a full refund. Would certainly buy from this company again , just unfortunate machine wasn’t quite right but can’t fault the company and their attention to after sales, we’ll done Anna and thank youj”

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Posted 1 year ago

“Delivered on time as promised, Delivery guy was very good and accommodating - a credit to your company .... great value, we're delighted. Thanks A. Depot a nice niche market, Keep up the good work”

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Posted 1 year ago

“Quick delivery & great communication”

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Posted 1 year ago

“Smeg range cooker shipped on time with excellent communications. Just as described with light dents as advertised. Unfortunately a number of components required to install it were missing however which has left me without a cooker for a few days - telephone calls are answered promptly but it is taking some time to get the missing parts.”

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Posted 1 year ago

“Great service and prices.. Polly on sales was charming and fixed us up very quickly and efficiently.”

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Posted 1 year ago

“Merry helpful team. Specially Steve and perfectionist engineer Gary who sorted our freezer with great patience!!”

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Posted 1 year ago

“Haven’t actually installed our purchases yet but have been very impressed with their customer service so far. Very helpfully combined deliveries of two separate orders. Confirmed delivery details by phone and email. One item was damaged but it’s not often that you send an email to a company and they respond with a phone call within a couple of hours to resolve the issue.”

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Posted 1 year ago

“Couldn’t have been more helpful.”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,383 reviews