The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.61

4.6 Rating 1,378 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the unfortunate event your appliance is determined faulty after 6 months there is no rules its what the management says regardless of where you are in terms of your warranty. When i first spoke to them about the issues they demanded a report stating it was not repairable, now that engineer has determined its a lost cause they have decided they wont refund or replace so they are not even keeping to their word. Most retailers would have proper supply channels and hence they would have agreements where they take the faulty goods back and replace or issue you a refund and take it up with their suppliers. - not in this case my advice if you plan to spend your hard earned money and think you will save a couple of quid by going here please think again. when things work its a great feeling you got yourself 50quid off however in the unfortunate event the item is bad that's when you regret it.”

Helpful Report

Posted 9 months ago

“Purchased damaged goods but it wasn’t clear on the website. Appliance Depot say it was but there definitely was no indication or photos saying cosmetic damage!! Be very care what you purchase.”

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Posted 10 months ago

“Brilliant service had been looking in line but called to ask a few questions about delivery. All ordered and sorted in minutes and delivered quickly. The staff we dealt with were helpful and knowledgeable and the washer dryer is brilliant. Happy customer -thank you.”

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Posted 10 months ago

“I recently bought 3 appliances from this seller. The sales team were extremely professional, very knowledgeable, polite, friendly, quick to answer questions.. and Anna, who handled my order, was extremely patient with me, despite me multiple times changing my order. Yet, although I was not making things go easy as constantly changing my mind as to what I wanted. Throughout, Anna was extremely patient, helpful and very professional. Outstanding customer services, I was very impressed. As for the appliances. Quick delivery, well packed, and everything was fantastic quality, very much as to how the adverts described the items. The deals they offer are outstanding and best deals available online, but the appliances really are new/ex-display and in perfect condition. I could not have had a better buying experience. I absolutely highly recommend as 5 star service, 5 star products. I shall definitely be buying again from here. I very much recommend you do the same”

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Posted 10 months ago

“Great service and a good price. The freezer was as described. I would definitely recommend. Thanks”

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Posted 10 months ago

“Great price and professional delivery”

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Posted 10 months ago

“If only more companies were like this one. Help 10/10 Communication: 10/10 Staff: I dealt with Anna, top notch agent/problem solver/listener 11/10 Quality service from start to finish. I would happily buy from them again. They are now on my trusted supplier sheet. Thank you VERY much The Appliance Depot”

Helpful Report

Posted 10 months ago

“The Appliance Depot Team replaced a Neff K5872SEOG built-in fridge/freezer which had a refridgerent issue with a brand new Neff fridge/freezer of the same model. They transferred the doors to the left hand side, did a thorugh engineer check etc., to make sure the fridge/freezer was in perfect worked order before delivery. We will not hesitate to use The Appliance Depot again. Excellent prooce and good service. Jenny Green”

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Posted 10 months ago

“I ordered my appliance on line. there was a problem, which was soon solved by a very curteous lady. My delivery was arranged.. When it arrived the appliance was soon put into its designated place, the whole experience, from start to finish , went smoothly. I would certainly recommend Appliance Depot.”

Helpful Report

Posted 10 months ago

“Good website that clearly identifies blemishes on each appliance. Good prices, really easy no messing purchasing. Good value quick and easy delivery. All in as smooth a purchase as you could hope for.”

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Posted 10 months ago

“Oven I bought was great value, free delivery next day in morning , delivery was communicated very well and delivered into my kitchen. Staff at shop and delivery guys were very helpful 👍”

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Posted 10 months ago

“Excellent communication at all stages of the order process including a phone call a couple of days in advance of the delivery and then one from the driver about half an hour before getting here. The driver checked the goods thoroughly before leaving.”

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Posted 10 months ago

“Exceptional price, exceptional service, and courtesy. Do I work for them? No, but I bet they treat their staff well.”

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Posted 10 months ago

“Good price great sevice so couldn't fault it.”

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Posted 10 months ago

“I ordered I new Smeg integrated fridge. It arrived on time the delivery guy did check it over and all seemed ok. When I unpacked it to install it I noticed a white cover grill was broken. I called and It was answered by a nice lady called Anna. She ask me send over pics of the damage and she then went away and sorted a replacement for and it arrived in a couple of days. This is the the third item I have bought and I have received great service each time. Highly recommend this company and the staff.”

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Posted 10 months ago

“Good price, good service. Very nice and prompt phone call about delivery.”

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Posted 10 months ago

“Excellent customer service and fast delivery”

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Posted 10 months ago

“Great service, high-quality products, and very good value for money! Highly recommended.”

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Posted 10 months ago

“Very happy with the service from TAD. Friendly, responsive and delivery first from various suppliers I used for kitchen appliances.”

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Posted 11 months ago

“Excellent and efficient service. The washing machine we ordered had 2 tiny dents that doesn't effect the performance and are hardly noticeable. It was delivered on time and they kept me up to date with time of delivery as promised. Would definitely use again.”

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Posted 11 months ago

The Appliance Depot is rated 4.6 based on 1,378 reviews