The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,385 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery when they said and saved a fortune would recommend”

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Posted 3 years ago

“Got let down by a previous company. Polly sorted out my sink quickly and with a speedy delivery. Awesome!!”

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Posted 3 years ago

“I bought a Smeg oven here and i was delighted with the product.I unfortunately had other problems it became a nightmare but even although it was not their problem The Appliance Depot were terrific in all correspondence and help and support they gave me.I must say that both Polly and Jess were marvelous and a real asset to an excellent company. Thank you all.”

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Posted 3 years ago

“Completely good transaction. Right goods at the right price and right time! Will recommend and will be a returning customer. Front of house Jess and Laura dealt very well with me.”

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Posted 4 years ago

“We have ordered a Smeg fridge from Polly. Polly was extremely helpful and polite which made our on line buying experience pleasurable. Because of this we will recommend your company. Looking forward to delivery. Regards, Brian Elmes.”

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Posted 4 years ago

“Laura was exceptional , an employee worth her weight in gold. The service we received was excellent, very helpful, positive , giving accurate information and amazing follow up. She was well informed re the products and took the trouble to call back to help us confirm the order and make payment. I couldn’t fault the service.”

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Posted 4 years ago

“Extremely happy with my washing machine - the discount received for the ‘damage’ that you can barely see (and can’t see at all when it’s in place) was fantastic. Laura and her team kept me well informed of the delivery times even through a covid crisis! I would highly recommend this company 😁”

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Posted 4 years ago

“Steve and John lovely chaps and a smashing team of people working for them highly helpful very polite and to get to the point very very reasonably priced excellent appliances! Highly recommended ! 👍👍👍👍😀😀😀😀”

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Posted 4 years ago

“Excellent sales service highly recommend”

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Posted 4 years ago

“Excellent service from choosing to the delivery definitely one of the best delivery services we have experienced”

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Posted 4 years ago

“Excellent company. Although oven returned I would have to say from return to refund absolutely excellent. Highly recommend”

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Posted 4 years ago

“Could not be happier with my new fridge freezer.”

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Posted 4 years ago

“So far so good . Waiting for item to be delivered. Forgot to apply discount code which Laura kindly sorted refund immediately, called me with delivery date - impression : extremely efficient - thank you”

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Posted 4 years ago

“Excellent service top quality advice on products, nothing to much trouble.”

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Posted 4 years ago

“Very good customer service very helpful”

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Posted 4 years ago

“I bought a Neff Microwave. The only damage indicated was the packaging. Sadly when the item was delivered the outer cabinet was crushed at the rear. I immediately became anxious as to how this would end. I contacted John at Appliance Depot who reassured me that 1. The damage had occurred during pallet shipment 2. If there was a fitting problem or function problem I could return the item at no cost to me for full refund and 3..if I kept the item a price adjustment to reflect the new damage would be made. Happily the unit works perfectly and looks great. It has full standard 2 year manufacturer warranty. A price adjustment was promptly made. John is an honest and very effective and empathetic employee. Buy with confidence from this company.”

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Posted 4 years ago

“We are Very very happy with our fridge 😁 great deal, great service, very helpful and the delivery was on time and extremely helpful lad's to get it to were we needed it. Thanks you so much. We will be keeping an eye out on your site for future bargains. Thanks again. Chris”

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Posted 4 years ago

“The best experience. I ordered my smeg range cooker with a big discount and honestly I can’t even notice the damage. Such excellent service from start to finish. The delivery driver Joe was so friendly and helpful. Will 100% buy from again and recommend to everyone. Thanks and merry Christmas to all at the Appliance Depot!”

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Posted 4 years ago

“Excellent sales service highly recommend”

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Posted 4 years ago

“I bought a Smeg Dishwasher from Appliance Depot. It was an unbeatable price and the only stock in the UK of that model. However I was disappointed when it arrived and there was an additional issue with the dishwasher which wasn't listed online. However The Appliance Depot sorted this out with some great customer service. Thanks to Jess and Laura!”

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Posted 4 years ago

The Appliance Depot is rated 4.6 based on 1,385 reviews