The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“extremely professional from start to finish on the order and processes product excellent”

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Posted 2 years ago

“Excellent friendly and helpful service throughout. Would use again. Couldn't ask for more!”

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Posted 2 years ago

“Terrible customer service. Paid nearly £1000 for a hob which broke within a few months and Appliance Depot have given zero service despite being within 1 year warranty. Do NOT buy from here!!”

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Posted 2 years ago

“this is an amazing bargain . i had doubts yes but the team made sure i was kept up to date . delivery was on time and went perfectly. the high end item itself is top quality which i shall enjoy for many years . its been a pleasure thank you Anna an the team.”

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Posted 2 years ago

“Will never buy from this company again bought a cooker from didn't work phoned them up and there reply was not our problem contract manufacturer shocking after service”

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Posted 2 years ago

“Sent me a very damaged and unusable expensive dishwasher. Because I was unable to check it on delivery and it was in storage for three months. The Graded machine is badly dented on the inside of the door and on the outsides. The feet have been destroyed so can not be adjusted, back panel is hanging off, seals are sticking out. Dirt on inside of door and no fitting kit which indicates the unit has been "used". Told I should have checked on delivery !!!. Should have sent me the dishwasher I ordered not a heap of unusable junk. We cannot test it as if it does leak it will ruin a wooden floor. Very unsatisfied as not offered any reasonable solution or help.”

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Posted 2 years ago

“ordered a SMEG 50s retro fridge which was exactly as seen in photos on the website - fantastic price. Very good communication with Jess from the point of sale through to delivery. Really nice delivery driver, very helpful. Can't fault it. Thank you.”

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Posted 2 years ago

“I made my purchase online not knowing what to expect regarding quality and customer service. I can only commend The appliance Depot on great value for money, customer service and swift delivery. I am highly recommending this company and planning to revisit the website when I need to in the future.”

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Posted 2 years ago

“Ordered a graded dishwasher. Easy transaction and delivery driver was a star. Slight issue with some missing legs but the team dealt with it quickly and professionally. So we are happy and would use again.”

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Posted 2 years ago

“Purchased two graded items, one of which wasn't quite as discribed. After bringing this to their attention, Appliance Depot moved heaven and earth to correct the problem swiftly. Obviously, customer satisfaction is their key priority, which is why I give them full marks.”

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Posted 2 years ago

“Very impressed with the pricing, clear invoicing and customer service. I got a phone call to confirm my web order which was delivered on the Easter Monday, a bank holiday. Outstanding! The delivery schedule is longer than larger companies as they are based a 2-3 hr drive away, but I was happy to wait. I bought graded new as on a budget. The Bosch washer dryer unit was going into a rental property so I wanted a model with longevity. I unpacked and installed with a friend and it was complete, undamaged and we tested its operation. Very good.”

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Posted 2 years ago

“Great service, highly recommended :)”

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Posted 2 years ago

“I recently bought a graded Bosch microwave oven which was working fine for microwave function but didnt do the hot air function.. Anyway to cut the story short, i rang Appliance Depot and got a lovely, helpful lady Anna who arranged for the pickup of the appliance and refunded the amount paid... (Apparently the issue was the oven fan which was stuck) I am happy with the service given. 😊”

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Posted 2 years ago

“Excellent response to an issue. Would use the company again”

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Posted 2 years ago

“Brilliant service… my first order came little too damaged this was replaced within 2 weeks, with replica appliance.. I would certainly look to purchase items from this company. So helpful”

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Posted 2 years ago

“Customer service was excellent. Delivery was arranged really quickly and delivery guy was really friendly and helpful. Only niggle was your system when I tried to order it seemed to get stuck twice and I had to try PayPal to pay which was fine but I had to call to resolve to reset the product. Not a big problem hence 4 stars as wasn’t perfect overall. Graded Siemens washing machine is a great price. I used straight away. Just a few tiny scratches on what is a new machine for a saving of £170. I’ll recommend you to friends and family.”

The Appliance Depot 4 star review on 25th April 2022

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Posted 2 years ago

“Good on price prompt delivery. The goods were well packed in top condition overall a lovely appliance. I was a little sceptical at first to order from this site but Would recommend the appliance Depot on this first experience.”

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Posted 2 years ago

“Delivery is normally prompt, but not all couriers used can be held to the same standard as Appliance Depot, my last delivery came with no advanced notification from the couriers themselves. Customer service is excellent and keen to offer a suitable resolution. I wouldn't not hesitate to recommend or use again.”

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Posted 2 years ago

“The (Bosch WA28281) washer is fine, very quiet! But also very heavy, much more so than our old (also Bosch, Exxcel 1200) Express model. It didn't help that the driver left the washer outside our front door, on the drive, and didn't even knock or ring the doorbell. We just saw a van come into the cul-de-sac and then leave. The delivery was at ~ 7.30am. The driver did not notify us that he was 30 minutes away, as we were told. I also don't much like the fact that the delivery would be anytime from 6.00am! We struggled mightily to get the washer into the kitchen - I am 77 and my wife is 71. I would not opt for delivery only again. But the price was very good, a slight blemish on the washer, and a £90 reduction in price. It didn't help that whilst removing the old machine, the tap started leaking! But that's nothing to do with the Appliance Depot!”

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Posted 2 years ago

“One happy customer. Fantastic ,friendly and professional customer service and excellent delivery with the driver calling to give time when arriving. I will definitely use this company again.. Oh, and very happy with my fridge freezer and with the money I saved buying from The Appliance Depot.”

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Posted 2 years ago

The Appliance Depot is rated 4.6 based on 1,383 reviews