The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,389 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,389 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly customer service throughout the whole process. Highly recommend!”

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Posted 2 years ago

“top service from start to finish - thoroughly recommended”

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Posted 2 years ago

“great service”

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Posted 2 years ago

“Quick delivery and couldn't even tell the product was graded. Definitely recommended.”

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Posted 2 years ago

“Great experience! Their prices are so much better than other sellers and my Smeg Fridge Freezer arrived on time and super happy with it! Would definitely use these guys again!”

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Posted 2 years ago

“extremely professional from start to finish on the order and processes product excellent”

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Posted 2 years ago

“Excellent friendly and helpful service throughout. Would use again. Couldn't ask for more!”

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Posted 2 years ago

“Terrible customer service. Paid nearly £1000 for a hob which broke within a few months and Appliance Depot have given zero service despite being within 1 year warranty. Do NOT buy from here!!”

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Posted 2 years ago

“this is an amazing bargain . i had doubts yes but the team made sure i was kept up to date . delivery was on time and went perfectly. the high end item itself is top quality which i shall enjoy for many years . its been a pleasure thank you Anna an the team.”

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Posted 2 years ago

“Will never buy from this company again bought a cooker from didn't work phoned them up and there reply was not our problem contract manufacturer shocking after service”

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Posted 2 years ago

“Sent me a very damaged and unusable expensive dishwasher. Because I was unable to check it on delivery and it was in storage for three months. The Graded machine is badly dented on the inside of the door and on the outsides. The feet have been destroyed so can not be adjusted, back panel is hanging off, seals are sticking out. Dirt on inside of door and no fitting kit which indicates the unit has been "used". Told I should have checked on delivery !!!. Should have sent me the dishwasher I ordered not a heap of unusable junk. We cannot test it as if it does leak it will ruin a wooden floor. Very unsatisfied as not offered any reasonable solution or help.”

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Posted 2 years ago

“ordered a SMEG 50s retro fridge which was exactly as seen in photos on the website - fantastic price. Very good communication with Jess from the point of sale through to delivery. Really nice delivery driver, very helpful. Can't fault it. Thank you.”

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Posted 2 years ago

“I made my purchase online not knowing what to expect regarding quality and customer service. I can only commend The appliance Depot on great value for money, customer service and swift delivery. I am highly recommending this company and planning to revisit the website when I need to in the future.”

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Posted 2 years ago

“Ordered a graded dishwasher. Easy transaction and delivery driver was a star. Slight issue with some missing legs but the team dealt with it quickly and professionally. So we are happy and would use again.”

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Posted 2 years ago

“Purchased two graded items, one of which wasn't quite as discribed. After bringing this to their attention, Appliance Depot moved heaven and earth to correct the problem swiftly. Obviously, customer satisfaction is their key priority, which is why I give them full marks.”

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Posted 2 years ago

“Very impressed with the pricing, clear invoicing and customer service. I got a phone call to confirm my web order which was delivered on the Easter Monday, a bank holiday. Outstanding! The delivery schedule is longer than larger companies as they are based a 2-3 hr drive away, but I was happy to wait. I bought graded new as on a budget. The Bosch washer dryer unit was going into a rental property so I wanted a model with longevity. I unpacked and installed with a friend and it was complete, undamaged and we tested its operation. Very good.”

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Posted 2 years ago

“Great service, highly recommended :)”

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Posted 2 years ago

“I recently bought a graded Bosch microwave oven which was working fine for microwave function but didnt do the hot air function.. Anyway to cut the story short, i rang Appliance Depot and got a lovely, helpful lady Anna who arranged for the pickup of the appliance and refunded the amount paid... (Apparently the issue was the oven fan which was stuck) I am happy with the service given. 😊”

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Posted 2 years ago

“Excellent response to an issue. Would use the company again”

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Posted 2 years ago

“Brilliant service… my first order came little too damaged this was replaced within 2 weeks, with replica appliance.. I would certainly look to purchase items from this company. So helpful”

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Posted 2 years ago

The Appliance Depot is rated 4.6 based on 1,389 reviews