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The Appliance Depot Reviews

4.6 Rating 1,389 Reviews
90 %
of reviewers recommend The Appliance Depot
4.6
Based on 1,389 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

Write Your review

Anonymous
Anonymous  // 01/01/2019
I really don't understand why there are so many bad reviews. Reading these reviews made me hesitant about buying! Yes the delivery driver did come at 6AM but this was made clear by Laura in the delivery time schedule so I did not mind. Yes one of the items did not come in original box and was indeed delivered in bubble wrap but if you're paying almost half price can you really be picky about something like that? I bought an induction hob and a downdraft extractor. They're now both installed and I couldn’t be happier! They look brand new, work perfectly and have absolutely no faults! The only thing that I was worried about was a missing piece(the faceplate) for my downdraft extractor. After reading the reviews I thought that there was no chance in getting this sorted but I gave them a call anyways and guess what? Laura understood the situation, sorted out the missing piece and delivered it to my address within 3 days all without fuss! Keep doing what you do Laura! I'm positive that the negative reviews will soon be taken over by all the good ones you're bringing.
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Posted 3 years ago
My telephone call to The Appliance Depot concerning a microwave purchase was dealt with in a friendly, efficient way. The subsequent Order Confirmation, Invoice and Delivery arrangements were all handled promptly and helpfully.
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Posted 3 years ago
Extremely pleased with our graded Smeg fridge / freezer. Our telephone calls were handled with skill by friendly, well informed staff. Our appliance was short of a foot and had sustained slight damage to each side panel. We had to wash the drawers as the appliance had been used - no problem. We paid a very low price for a slightly damaged top rate machine. And the delivery driver from Palletways (Bradford depot) could not do enough to help us. Extremely satisfied and we would not hesitate to use The Appliance Depot again!
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Posted 3 years ago
Great customer service! They call me just a few hours after my order to get the delivery sorted. Th day before delivery, they mentioned to me that my new fridge was unfortunately dented. They sent me pictures for me to evaluate and offered a fair discount on the product as it wasn't brand new anymore. On the day of the delivery I received a text 30 minutes before which confirmed the time provided the day before. The delivery man was kind to make sure I was happy and offer to unwrap the product for me. This is really top star customer service. I will use this company again for my future purchases!
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Posted 3 years ago
I buy many graded electric appliances online from many different suppliers for rental properties, which have all been brilliant with only the tiniest scratch or dint. Unfortunately, I thought that is what I would receive from Appliance Depot, but they provided an absolutely appalling service and product. They delivered a large integrated microwave oven, which had a flimsy bubble wrap on the outside of the oven door, which could easily have been removed for checking prior to delivery. When I removed the flimsy bubble wrap and opened the oven door, the inside of the oven had completely melted and the glass had shattered, caused by a very serious electric problem which had caused the interior to reach a massively high temperature. When I reported the problem, the response was firstly it is a "graded appliance, if you want to return it you can" I was shocked and sent photos and asked for the oven to be picked up. There was a week wait, then I received a phone call at 7pm saying the oven would be picked up at 6am the following day. We work late at night and had to be awake by 5:30, to check it was okay to be picked up. I waited a week but received no refund. When I phoned to ask about the refund, I was told staff had been on holiday and unable to process the refund. There should be a zero stars rating for this experience. At no point did I receive an apology for the appalling service and product.
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Posted 3 years ago
Very efficient couldn’t fault the service
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Posted 3 years ago
We bought a Samsung American fridge/freezer through Jess at a very keen price, and it was delivered yesterday. I must say the driver went out of his way to meet the challenge of getting the appliance into our cottage-style property. It was an extremely tight squeeze but we managed it with some ingenuity and plenty of muscle! How refreshing at a time when so many companies are providing shoddy service (and hiding behind COVID as an excuse. Many thanks again.
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Posted 3 years ago
Excellent product and service. Very impressed with the company.
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Posted 3 years ago
Quick Response to my query about a Refurbished Appliance
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Posted 3 years ago
Polite informative and quick
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Posted 3 years ago
“You get what you pay for” best summarises my experience with the Appliance Depot. To avoid congestion charges, they only deliver between 6:00-6:30 AM (!!!) to central London addresses - but conveniently forget to mention this when orders are placed online. I ordered two items from the Appliance Depot (cooking hood / single oven). Both came with insufficient, unprofessional packaging, and the cooking hood was damaged as a result. I had to contact the manufacturer for repairs - nightmare. Avoid this company.
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Posted 3 years ago
Great prices, best I could find ! The service has been excellent, very helpful and totally efficient. Within an hour or so of placing my order they contacted me to arrange delivery so now all done. Definitely recommend.
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Posted 3 years ago
Easy, uncomplicated transaction. excellent pricing. highly recommended.
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Posted 3 years ago
excellent products at a very affordable prices!
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Posted 3 years ago
We are a returning customer. First class customer service and a great selection of products.
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Posted 3 years ago
This company has ticked all of the important boxes for me; top end goods at absolutely fabulous prices, clear and informative website, excellent customer service and quick delivery. I found this website by accident. The Bosch washing machine that I wanted was out of stock everywhere else. The small dent highlighted on the website pictures was even less noticeable when it was actually delivered to me and on the side, now under the counter, so won’t be seen anyway. With the 10% discount this graded brand new machine worked out to be around half the price it would have been had I bought it non graded from another supplier. The Appliance direct delivery guy bought the machine as far into the house that he could fit it with his trolley. I’m now in washing heaven and hope the new machine lasts at least 15 years, as my previous machine did.
The Appliance Depot 5 star review on 27th April 2021
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Posted 3 years ago
Great service, great prices as always. Very happy!
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Posted 3 years ago
Web site is average prices good. No choice on delivery date so no idea when will be delivered. They did ring within an hour to confirm delivery Have failed machine so needing to replace ASAP.
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Posted 3 years ago
A fine company to do business with, besides the fact that the products which they offer all seem to be real bargains. The SMEG range cooker I already have, and the SMEG fridge/freezer I have just purchased are terrific value. I did not find the web purchasing so easy and the saleswoman helped me most graciously. Their delivery policy is sound too. The only downside of their not taking your old unit away was in my case off-set by the 10% extra discount which exactly matched the fee I must pay my local council to remove it.
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Posted 3 years ago
drum has gone after 2 and half years
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Posted 3 years ago
The Appliance Depot is rated 4.6 based on 1,389 reviews