The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A++ service! Highly recommend”

Helpful Report

Posted 2 years ago

“Good communication and delivery arrived as expected. The item was as described and in good condition.”

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Posted 2 years ago

“The prices, service and communication provided are second to none. There are similar companies on the internet, but I trust Appliance Depot in the products that they sell and any after care. I would fully recommend this company and have used them twice now.”

Helpful Report

Posted 2 years ago

“Genuine company with excellent customer service. The sale didn't go ahead as a few issues on my part but Anna was very friendly and helpful.”

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Posted 2 years ago

“This is the first type of purchasing from Appliance Depot. Their staff Laura and Anna were polite and very professional. The Price of the Bosch Fridge Freezer was already very good, but there was a black Friday 10% off which we did not remember to put in at checkout. We emailed to let them know, and they honoured it by refunded 10% off the price of our appliance. We are very happy with the quick delivery time (within 2 days) t and the driver Mike was very helpful.”

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Posted 2 years ago

“Price on appliance (integrated tumble drier) very competitive. Great service from place of order to delivery. Jess & Anna in customer service were able to provide swift confirmation of slight issue between billing and delivery address - our mistake! Driver kept me updated of delivery time. I would not hesitate to recommend Appliance Depot or use them again.”

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Posted 2 years ago

“Absolutely brilliant! Cannot fault - ordered an appliance and a set of pans from here. Excellent customer service provided all throughout. Thank you - an absolute pleasure to deal with!!”

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Posted 2 years ago

“I ordered a grade A Bosch Ceiling Extractor from Appliance Depot saving myself £300. But what was really impressive was the 5 star service I received from Anna the Sales assistant. We arranged our delivery for the following week but due to a sudden change of plan our builder needed it sooner. So we contacted Anna and arranged to collect it on our way back from holiday. However we underestimated what size it was and on first sight didn’t think we could fit it into an already loaded SUV. Not to be defeated Anna helped us unload all our stuff and reload it around the appliance and then made sure she issued a refund for the delivery cost before we were on our way. Top notch.”

Helpful Report

Posted 2 years ago

“The price was good and the appliance seems really good. Sadly it got damaged during delivery. I then re-organised (although that was stressful due to unhelpful staff member) but then had to go out in the afternoon. tried to get some re-assurance that either delivery would be in the morning or we would just reschedule but the staff were unwilling to do that and when I phoned on the day before I got this woman who said if I was not in for the delivery I would be charged £50 and she was not able to tell me when it would be delivered except it was likely to be afternoon and she was not willing to countenance re-arrangement. So for me I got stress I do not need after things had gone wrong with the original delivery and I had to deal with a member of staff whose manner was very poor.”

Helpful Report

Posted 2 years ago

“From start to finish the service was excellent from Amy and Anna in the office who kept our orders together and informed . The driver who phoned to give us notice he was on his way and was so polite and helpful. We even had a few questions after delivery that was sorted excellently by John ftom start to finish great client service! Thank you all Mrs Darcy”

Helpful Report

Posted 2 years ago

“Despite me having inadvertently ordered the incorrect item Jess has been extreemly helpful in helping me to rectify the situation. Very professional, understanding and friendly staff all round.”

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Posted 2 years ago

“We have replaced our old washing machine with a Siemens iSensoric . A great price and excellent customer service and delivery . Would definitely recommend the company to anyone looking for household appliances .”

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Posted 2 years ago

“Anna was incredibly friendly, helpful and patient. Excellent service and so straight forward to swop a purchase with her help as she went above and beyond to compare the two items for me. Thank you.”

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Posted 2 years ago

“Ordered a range cooker and was delivered when they said great communication and wouldn't hesitate to recommend this company to others. Great service”

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Posted 2 years ago

“Neff Larder fridge was delivered on time, Great service, courteous and polite staff. Excellent overall experience.”

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Posted 2 years ago

“Great phone service from the girls, delivery also spot on with a phone call 30 mins before, unfortunately the Hob was missing a vital part to make the electrical connection, fortunately my dad is a qualified electrician so this wasn’t a problem for us. Instructions supplied were useless and in polish.”

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Posted 2 years ago

“The fixing kit was perfect, but £75 delivery was ridiculously expensive, the part could have been sent via Royal Mail or parcel to go, instead of FedEx”

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Posted 2 years ago

“I have purchased items from the appliance depot 3 times and can say they never let me down will be ordering in the future also thank you”

Helpful Report

Posted 2 years ago

“From first contact to delivery when promised.. 5* service. Laura in the end of a phone at their office couldn’t have been more helpful if I’d promised her a sack of used £50 notes. Well done.. would recommend 110%!”

Helpful Report

Posted 2 years ago

“Excellent price and efficient delivery within two days. Product in excellent condition despite the £200 discount.”

Helpful Report

Posted 2 years ago

The Appliance Depot is rated 4.6 based on 1,383 reviews