The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Amy for helping me with my order :)”

Helpful Report

Posted 1 year ago

“Very good fast service and Anna was very helpful when our purchase was damaged. Very quickly refunded”

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Posted 1 year ago

“Great customer service, regular updates on the delivery schedule, Driver made contact and delivered shortly thereafter.”

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Posted 1 year ago

“Very easy to order on line. Clear description of appliance”

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Posted 1 year ago

“Great customer service, Anna was very helpful and friendly. There was no rush or pressure to purchase. We discussed delivery options and the purchase was a pleasant experience. This is my second purchase with the Appliance Depot. I would highly recommend appliance purchases through this company.”

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Posted 1 year ago

“Looking for an induction hob for my sons new flat, I found one here at a good price. I was contacted the next day to arrange a delivery, which was on time. When the driver dropped it off he opened the package and confirmed it was in perfect condition. Very happy with the service and would happily use again”

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Posted 1 year ago

“Placed order which arrived swiftly and professionally. Great communication to book the delivery and again from the driver half an hour before arrival. Decided I wasnt entirely happy with my purchase, so a return and refund was agreed, again very understanding and pleasant swift transaction. Will be a returning customer as soon as I find something else to purchase! Thank you again, very nice team and good for this modern world to still have real people to talk to :-)”

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Posted 1 year ago

“Cooker advertised as having rotisserie when it didn’t. Advised to take up directly with Smeg. No further replies to correspondence to resolve.”

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Posted 1 year ago

“Helpful, friendly staff, great delivery. Price was good considering fridge freezer was going in between cupboards, small mark on side did not affect”

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Posted 1 year ago

“Received delivery of my new sink yesterday and was impressed by the efficiency shown by Simon, who checked the sink for any damage before asking me to sign the delivery slip. A very polite and pleasant person. Thank you.”

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Posted 1 year ago

“Really easy website to use, great prices and fantastic delivery service. Will definitely use them again”

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Posted 1 year ago

“We have bought before from this company, and would not hesitate to recommend them . You are kept informed throughout . Phone calls are answered promptly,and the delivery drivers are always helpful.”

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Posted 1 year ago

“We were really pleased to be able to buy an expensive dishwasher for several hundred pounds less, due to minor damage that wouldn't be seen, and still have a 2 year warranty. The delivery process was also very smooth. Thank you!”

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Posted 1 year ago

“When a problem arose Steve was very helpful and got the correct instructions emailed over very quickly , problem solved 😀”

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Posted 1 year ago

“Excellent service both friendly and efficient. Delivered promptly and driver friendly and helpful.”

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Posted 1 year ago

“A washing machine that arrived damaged was replaced a week later and the new one works perfectly.communication was good regarding delivery time the return and replacement went smoothly .l would buy again from this company.”

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Posted 1 year ago

“Very friendly and helpful response from Anna to our initial enquiry and then throughout the order process. It is great that we can defer delivery for 4 weeks as this helps us avoid the appliance being in storage here too far ahead of our kitchen installation. We are looking forward to receiving the appliance later this month.”

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Posted 1 year ago

“great price. Fantastic communication and service. Accurate description so no nasty surprises. Would definitely buy from The Appliance Depot again. Well done all concerned from first approach to delivery.”

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Posted 1 year ago

“Laura called me after I had placed the order to confirm what day the freezer would arrive, promised me a call from the driver 30 minutes before the delivery. Sure enough he call me, he arrived in good time, he even helped me take the old appliance out and put the new one in its place. The company is the epitome of GREAT customer services, why can't other businesses follow this simple model and just do what they say they are going to do?”

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Posted 1 year ago

“Collected item and once returned home found the item to be damaged. Phoned appliance depot and they arranged a collection and replacement for 2 days later. Replacement was perfect. Thanks for sorting out so quickly.”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,383 reviews