The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.61

4.6 Rating 1,378 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service on my initial visit to the showroom but unfortunately my viewpoint is now not so positive! I asked some basic questions about the product I purchased and received incorrect advice. When I called after the purchase to discuss I was met with a polite but firm "it's not really our problem now and there is nothing we can do about it". Not a great experience to be honest and I would not use the Appliance Depot again or recommend/endorse to friends/family/work colleagues.”

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Posted 2 months ago

“Best price across a number of suppliers, very accessible online shop and excellent customer services.”

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Posted 2 months ago

“This is by far the best service I have ever received. Almost as soon as I ordered our fridge freezer, I received a call to arrange delivery, and from then on I was informed , courteously every step of the way.... I really appreciated their calls, where appropriate, rather than relying on my picking up a random email or text. Thank you. I will certainly use this company again.”

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Posted 2 months ago

“Very happy with the service provided. Efficiently dealt with my issues without hesitation”

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Posted 2 months ago

“Great price, fast delivery and exceptional customer service. The delivery person one of the nicest I have ever come across.”

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Posted 3 months ago

“I bought a fridge freezer and the door highly damaged but it was not mentioned on the website. Anyone buying things from this company please check it properly before entering the appliances in the house. Because they don’t show all the problems and sometimes some of the is difficult to notice quickly. It take time to recognise the problem.”

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Posted 3 months ago

“Great price and fast and efficient delivery service.”

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Posted 3 months ago

“I don’t think my washing machine was new there was no instructions with it it came with bubble rap and marks on it”

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Posted 3 months ago

“I’ve not received my washing machine yet but the customer service so far seems excellent”

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Posted 3 months ago

“Just purchased a Bosch Integrated Microwave. Excellent price and service saved over £70, product delivered as described, absolutely perfect, box had been previously opened. Registered my product with Bosch for full warranty without any problem. Delivery driver was very friendly and called me 30 minutes prior to arrival. Will be my first place to look for future appliance purchases.”

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Posted 3 months ago

“Appliance arrived non-functional - not as described on the website. Took 3 weeks from ordering to having the issue resolved satisfactorily via a full refund and I was without an oven in the meantime. Very disappointing from a service point of view but provided nothing goes wrong and you're prepared to wait all day for delivery its "ok".”

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Posted 3 months ago

“I was struggling to understand which kitchen mixer tap to order and the guys ay Appliance depot were brilliant from start to finish. Not only was the tap the cheapest I could find online, the patience from the team in answering my questions and my indecisiveness was really appreciated. tap came faster than expected too. Thanks guys :)”

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Posted 3 months ago

“Very good service from start to finish. A special shout out to the staff who were very helpful when I visited the warehouse on Saturday 3rd August which prompted me to return and place an order. Delivery driver Ben went above and beyond.”

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Posted 3 months ago

“well organised delivery info by email timing excellent”

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Posted 3 months ago

“Company did not contact me on the delivery and I had to call them once a week for three consecutive weeks to arrange the delivery and every time they promissed to deliver next Tuesday. At the end of the third week they have asked for my photo ID to provide. This company are big scammers and I have reported them to the police.”

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Posted 3 months ago

“prompt and personal service. would recommend”

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Posted 4 months ago

“Brilliant service; truly representative of what a good old British dealer is about. The staff are trustworthy, knowledgeable and helpful. I have to mention Steve especially; his word is as good as gold. I could not Be happier. Five stars from me.”

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Posted 4 months ago

“I had the most amazing service from Steve who went above and beyond to help me out with dealing with Hoover after sales. I am very grateful to him”

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Posted 4 months ago

“Bought a Bosch American fridge freezer, the description said it had no damage, and was grade A . I thought it was to good to be true, as it was £500 cheaper than anywhere else, but it was exactly as described, I registered a 5 year warranty with Bosch. Would definitely recommend. Also would like to thank Ben who delivered it to us, who helped me to get it into our kitchen, would have been stuck without his help 😁.”

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Posted 4 months ago

“Polite and let us check the Fridge over to make sure everything was fine and it was. Thanks guys will remember you for future.”

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Posted 5 months ago

The Appliance Depot is rated 4.6 based on 1,378 reviews