The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

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“Terrible service The hob I bought wasn’t delivered with all the pieces needed to install it. After 10 days of chasing, no one is getting back to me.”

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Posted 2 months ago

“Very easy to order and was called the following day to arrange delivery”

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Posted 2 months ago

“Had a delivery prompt this morning, excellent communication throughout transaction, Ben the delivery guy was amazing, big thank you Would definitely recommend, so many rouge traders out there, so I know I relied on company feedback”

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Posted 2 months ago

“I am so happy with my New SMEG fridge. Great from start to finish. I will buy again.”

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Posted 3 months ago

“I would not recommend buying from this company if you either live in London (or an apartment anywhere) or value good customer service. I purchased a cooker hood and dishwasher from this company to be delivered to my address which consists of a flat number and building name (first line), and street number and street name (second line). The driver called me to say I have two addresses as he mistook the two lines of the address for two addresses. I then spoke to the shop where the discussion quickly degraded into threats of libel, personal attacks, and rude and disgusting behaviour from the manager. He also insisted that it is two addresses and I kept repeating to him that it is the first two lines of the same address. He still insisted that it is two addresses, and I reiterated that it is two lines of the same address. This exchange went in the same circle a large number of times which I now realise could never have ended amicably if the manager is not aware that an address can have two lines like this (one with a flat number and one with a street number) and he is unwilling to accept and learn that this is possible when presented by a customer. Instead of doing the latter, he continued to insist that I am wrong despite asserting that I know my own address and that it is common throughout London and also listed as such on Royal Mail. He also said that an address cannot have two different numbers in it. His lack of understanding became pure arrogance instead of simply accepting that the customer is right especially as it was concerning an address that belongs to the customer and not him. I then had to spell it out for him and tell him that the first line represents the flat number and building and the second line represents the door number and street of the building. I believe at this point he finally understood, but then told me that I told him it was two addresses. I strongly asserted that at no point did I say this, but he kept insisting that I did. His behaviour now morphed to denial as well as arrogance. This led to another circular argument where his behaviour started to also become rude and obnoxious as he made a series of personal attacks asking if I'm "not right in t'head" and if I've "got nowt better to do". He also kept hanging up on me which did not help the situation given that the matter was urgent with the driver in the vicinity of my property trying to find the correct address. He even threatened to tell the driver to not deliver the items and return them to the depot out of spite which would have wasted everyone's time, not least mine and my tenants who had made arrangements to be at home for the delivery. During the various phone calls, I also spoke to at least three other staff who told me I was "pedantic", and refused to tell me if the manager I spoke to was the owner of the company citing "GDPR" even though I'm a customer and that this is public information (not private per the 'P' in GDPR). Finally I threatened to post my experience on social media to which I was told by the manager that he would post on the Internet about me! Now, I'm unsure what kind of business training this man has had, but vindictively threatening to do something illegal to an disgruntled customer over an address mix-up, especially where the customer provided the address correctly and accurately, would not be my go-to response if I cared about my business. He even said he had looked me up online and would post on my own businesses even though they have nothing to do with this situation. How rancorous. Needless to say, here I am posting about my experience as Appliance Depot do not seem to care about losing business by anyone who might read this review. As they say, no skin off my nose, but potentially an indeterminate loss of revenue for them, all because of a man who hates his customers, hates his business, and seemingly hates life. In the end I finally spoke to someone called Tony who called himself the IT Manager. He is the only one in the company who seems to have any business acumen and a sense of customer service as he immediately understood how London apartment addresses work and also understood how a single bad review can lead to one or many other customers choosing not to buy appliances from Appliance Depot. Unfortunately I never received any further communication or apology, and I'm worried if I should ever have a warranty issue with my products how it would be handled as I do not want to deal with this company anymore with the way its staff treats customers who have paid them money. It's not how I would treat someone who was kind enough to choose me to part with their money in return for my products or services. But hey, each to their own!”

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Posted 3 months ago

“Horrible horrible service. First delivered a full size smeg dishwasher when we asked for a slimline. Charged us £50 charge to change and said it was our fault and the price difference. After multiple phone calls and emails with multiple people working at the company asking for the integrated slimline Smeg dishwasher. We received an Amica dishwasher for the price of a Smeg. Appalling comunication and service. Avoid them.”

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Posted 3 months ago

“Good service on my initial visit to the showroom but unfortunately my viewpoint is now not so positive! I asked some basic questions about the product I purchased and received incorrect advice. When I called after the purchase to discuss I was met with a polite but firm "it's not really our problem now and there is nothing we can do about it". Not a great experience to be honest and I would not use the Appliance Depot again or recommend/endorse to friends/family/work colleagues.”

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Posted 3 months ago

“Best price across a number of suppliers, very accessible online shop and excellent customer services.”

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Posted 3 months ago

“This is by far the best service I have ever received. Almost as soon as I ordered our fridge freezer, I received a call to arrange delivery, and from then on I was informed , courteously every step of the way.... I really appreciated their calls, where appropriate, rather than relying on my picking up a random email or text. Thank you. I will certainly use this company again.”

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Posted 3 months ago

“Very happy with the service provided. Efficiently dealt with my issues without hesitation”

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Posted 3 months ago

“Great price, fast delivery and exceptional customer service. The delivery person one of the nicest I have ever come across.”

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Posted 4 months ago

“I bought a fridge freezer and the door highly damaged but it was not mentioned on the website. Anyone buying things from this company please check it properly before entering the appliances in the house. Because they don’t show all the problems and sometimes some of the is difficult to notice quickly. It take time to recognise the problem.”

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Posted 4 months ago

“Great price and fast and efficient delivery service.”

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Posted 4 months ago

“I don’t think my washing machine was new there was no instructions with it it came with bubble rap and marks on it”

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Posted 4 months ago

“I’ve not received my washing machine yet but the customer service so far seems excellent”

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Posted 4 months ago

“Just purchased a Bosch Integrated Microwave. Excellent price and service saved over £70, product delivered as described, absolutely perfect, box had been previously opened. Registered my product with Bosch for full warranty without any problem. Delivery driver was very friendly and called me 30 minutes prior to arrival. Will be my first place to look for future appliance purchases.”

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Posted 4 months ago

“Appliance arrived non-functional - not as described on the website. Took 3 weeks from ordering to having the issue resolved satisfactorily via a full refund and I was without an oven in the meantime. Very disappointing from a service point of view but provided nothing goes wrong and you're prepared to wait all day for delivery its "ok".”

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Posted 4 months ago

“I was struggling to understand which kitchen mixer tap to order and the guys ay Appliance depot were brilliant from start to finish. Not only was the tap the cheapest I could find online, the patience from the team in answering my questions and my indecisiveness was really appreciated. tap came faster than expected too. Thanks guys :)”

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Posted 4 months ago

“Very good service from start to finish. A special shout out to the staff who were very helpful when I visited the warehouse on Saturday 3rd August which prompted me to return and place an order. Delivery driver Ben went above and beyond.”

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Posted 5 months ago

“well organised delivery info by email timing excellent”

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Posted 5 months ago

The Appliance Depot is rated 4.6 based on 1,383 reviews