The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,385 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

Write Your review

Tell us how The Appliance Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is beyond amazing! So friendly, helpful and absolutely professional! Really made my day! Thank you!”

Helpful Report

Posted 2 years ago

“Well, we haven’t actually unpacked and installed our new oven yet but I’m assuming it’s intact and it works. However, am very impressed with the service so far. The lady in sales / customer service was very prompt and helpful - queries were answered straight away - and the delivery guy was great, very friendly and “can do”. Plus I saved a lot on the deal. Good service all round.”

Helpful Report

Posted 2 years ago

“Great customer service. Price of goods very competitive but then bumped up by delivery charge.”

Helpful Report

Posted 2 years ago

“So impressed by my experience with the Appliance Depot. Have bought two appliances now. Excellent customer service. Totally recommend.”

Helpful Report

Posted 2 years ago

“Perfect delivery, microwave immaculate and it was at a cracking g price Well done Regards Paul and Babs Wilkinson”

Helpful Report

Posted 2 years ago

“Very pleased with service we have received appliance arrived in perfect condition the driver was very pleasant would definitely use this company again. Thank you.”

Helpful Report

Posted 2 years ago

“i have never bought from this vendor previously and bought blindly basically because they had stock of a fridge freezer i was looking at, at a reduced price. I purchased it Very shortly after i had purchased it on the same day i received a call from the company arranging a delivery date. Call was polite and personable, i quite liked that touch. I took the day off to accommodate the delivery. The item arrived on the day specified, in the morning. When purchasing large appliances there are further services offered that you can pay for to make the process smoother. Recycling services etc. I chose not to utilise however in hindsight if buying a large appliance in future i would consider for convenience. I am a satisfied customer, the whole experience was easy. So much so i have bookmarked the website and depending on prices will check them out again when buy appliances. Can i find any fault, no flawless, 5 stars for me”

Helpful Report

Posted 2 years ago

“Dishwasher sold as graded with no damage. Having removed the packaging, I discovered a substantial dent on the door. I was offered a discount, which I accepted. When I fitted the dishwasher and put it on, it started leaking from the top corner?! I had to get a Neff engineer out, who identified some damage to the side of the appliance, now awaiting parts. Not a great experience, also I was assured that all appliances are tested by manufacturer and The Appliance Depot before they are sold, not sure how accurate this is given what happened.”

Helpful Report

Posted 2 years ago

“Cooker was £80 cheaper than Currys, and was delivered quickly by a really helpful driver. I was kept well informed as to the progress of the order. Would happily buy from Appliance Depot again.”

Helpful Report

Posted 2 years ago

“This is my second purchase from the Appliance Depot and on both occassion the service and goods have been excellent, I have recommended this company to friend and family.”

Helpful Report

Posted 2 years ago

“Message from Zee Message left on 18 Mar 2022, 02:46 AM (GMT+0) Thank you Appliance Depot, for a very efficient service during my purchase of an Indesit NISDP429 40cm White 4kg Smart Pump Spin Dryer ( very rare item!). Delivery has been arranged for a week hence, all the way from Leicester to Hove, so no photo yet, but it will replace one that was bought before the turn of this century.and has now spun out of control. Despite the fact that you are not able to undertake the disposal of this ancient item, as a subscribed account holder, I'll be back for sure”

Helpful Report

Posted 2 years ago

“Hi I have thank very much the amazing service provided by Jess, she’s super friendly, helpful and did everything possible for me. I placed a fridge order by mistake and she immediately solved the issue. I pleasure to work with, will be ordering as soon as my item is back stock. Lucia”

Helpful Report

Posted 2 years ago

“Dishwasher delivered damaged, door springs not working because of broken frame. Not repairable. Collected and refunded but only after a series of emails. No like for like substitute offered, no compensation for the inconvenience or expense of having ot fitted and the decommissioned for collection.”

Helpful Report

Posted 2 years ago

“Great service, easy to deal with & delivery on time. 5*****”

Helpful Report

Posted 2 years ago

“Jess has been working tirelessly to sort out a problem with my oven that wasn’t anybody fault. Very happy with my purchase and the customer service and support I have received.”

Helpful Report

Posted 2 years ago

“First Class Orders to Delivery Excellent Service Thanks to all at The Appliance Depot So nice to use a company,that knows how to treat it's customers Thanks Again..”

Helpful Report

Posted 2 years ago

“Ordered on a Sunday Customer Service phoned at 10am on Monday to arrange delivery followed up by confirmation email. Nice to find a company who treat there customers well.”

Helpful Report

Posted 2 years ago

“Very quick and useful”

Helpful Report

Posted 2 years ago

“Excellent! Very helpful company to deal with! Thank you Anna you were most helpful”

Helpful Report

Posted 2 years ago

“Terrible customer service. I am utterly horrified at the service. I purchased an A grade oven over two months ago. From outside of packaging looked fine so left it in packaging. Kitchen fitting was delayed, as renovations took longer than expected. Kitchen fitter opened it yesterday and there are visible/ugly scratches and marks on both handles. Apparently nothing can be done, as it is over 28 days. I didn't ask for a refund, just an exchange of a scratch-free and mark-free product. No apology, no compensation. Deception from a company who claimed that [This product is graded due to box damage only and will be repackaged making it suitable for delivery.] I wished I'd paid 50 quid extra and bought it from Currys instead. Don't buy from The Appliance Depot.”

Helpful Report

Posted 2 years ago

Hello, Our apologies you feel the customer service provided today wasn't up to standard. I can see you spoke with two members of our team regarding this today (one being a manager). They both explained all customer have 28 days to notify us if anything is wrong with their order. As your order has been in your possession for over 2 months we can’t offer an exchange or a refund. I can see both members of our team have requested photos of this extra damage from you to try and assist and none have come through to our email as of yet. Please can you forward these photos as requested to see if we can help you in anyway. Kind regards, The Appliance Depot

Posted 2 years ago

The Appliance Depot is rated 4.6 based on 1,385 reviews