The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.61

4.6 Rating 1,378 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

Write Your review

Tell us how The Appliance Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.”

Helpful Report

Posted 6 months ago

“Very happy to leave feedback. Charlie & Polly are the most helpful customer service ambassadors of The Appliance Depot. Defo deserve 🌟🌟🌟🌟🌟 Thank you”

Helpful Report

Posted 6 months ago

“Excellent price. Fast delivery with regular updates for delivery time. Haven't installed oven yet but all looks OK.”

Helpful Report

Posted 6 months ago

“Very impressed with The Appliance Depot. Replaced failed Bosch hot drawer at an attractive price with new one with box damage only. Excellent communications on what to expect - very clear on single delivery driver limitations / requirements - and superb notifications that brought estimated delivery time to one hour. Delivery was early morning, exactly at time estimated the day before and driver was friendly and very helpful. Opened box and checked for damage while driver still at house - exactly as described. New drawer is great and so overall delighted.”

Helpful Report

Posted 6 months ago

“I was impressed with the level of service I received from different staff. Unfortunately I ordered the wrong type of product. But they were very helpful and returns were not a problem, even though it was delayed due to the incompetence of the courier. My refund was processed straight away. I had to pay a £50 restocking fee, but I new that before I returned it. Excellent communication, which really helps when things don't go as planned.”

Helpful Report

Posted 7 months ago

“Excellent service, contacted for delivery date confirmation. Product exactly as described and would use The Appliance Depot again.”

Helpful Report

Posted 7 months ago

“Excellence customer service, we had a slight issue with our purchase, the commutation was quick and friendly, and our issue was dealt with just as quickly. A company that I trust.”

Helpful Report

Posted 7 months ago

“SMEG Rome sink and tap absolute piece of rubbish - tap broken and pieces for plumbing don't fit together so leaks. Absolutely not fit for purpose - company not willing to refund. Had to pay plumber to install as well and will have to pay again for uninstall and new unit to be fitted.”

Helpful Report

Posted 7 months ago

“HAPPY Customer ⭐️ I cannot praise this company enough for the professional and efficient service 🌟  I recently ordered 2 products to be delivered to Kent…. the speedy and personal response I received was amazing!!!! Within an hour of my online order I received a phone call to confirm my order and delivery details and it arrived within days. I have always hated big corporate companies and I’m so glad I found Yorkshire Appliances online …. I will definitely be using them again. Thanks ….  Louise Drew  (HAPPY customer from Kent) Date of experience: 24 April 2024”

Helpful Report

Posted 7 months ago

“Appliance has never worked. They have refused to send an engineer to disconnect. I cannot afford a new one, no booking facilities and lost as to what to do next. Avoid at all costs”

Helpful Report

Posted 7 months ago

“Fast service, excellent communications from a very friendly company. The delivery crew were fantastic, and a credit to The Appliance Depot. Highly recommended, and will use again.”

Helpful Report

Posted 7 months ago

“Best service I have had in years The ordering was straight forward I was kept informed on status of order Delivery excellent driver was on time with plenty of updates as to arrival time This will be my first search for appliances Oh nearly forgot because of excellent service The price was very good”

Helpful Report

Posted 7 months ago

“CDA built in cooker available to replace life expired CDA. Very reasonable price. Ordered, picked up and self installed within 24 hours. Staff were exceptional helpful from point of order to pickup. 5 star service.”

Helpful Report

Posted 7 months ago

“Ordering was made easy over phone with efficient staff. Deliver arrived on due day and driver brought freezer into utility room and unpacked for us to inspect, so all good”

Helpful Report

Posted 7 months ago

“Great service”

Helpful Report

Posted 7 months ago

“Staff very helpful especially the man at the warehouse he was super helpful,very pleased with our purchase of Hotpoint microwave.we will return in the future if in need of appliances”

Helpful Report

Posted 8 months ago

“Really pleased with the washing machine I purchased from The Appliance Depot. Staff were very helpful booking in the delivery and the driver called ahead to let me know he was on the way. Definitely recommend.”

Helpful Report

Posted 8 months ago

“Fantastic service! I phoned up multiple times as i kept seeing another item i needed on the website. I found 5 appliances in the end. Saved a fortune over buying elsewhere. Really easy to deal with, very helpful on the phone. Everything arrived on time and all items were exactly as described. Even the delivery driver was helpful and professional. Rarely does ordering online go smoothly these days but it is nice to see there are businesses still doing it right. Thanks so much. I would recommend you guys to everybody”

Helpful Report

Posted 8 months ago

“Excellent communication from beginning to end. Delivered on time and driver rang beforehand.”

Helpful Report

Posted 8 months ago

“Excellent and prompt communication and delivery”

Helpful Report

Posted 8 months ago

The Appliance Depot is rated 4.6 based on 1,378 reviews