The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,389 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,389 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fridge not delivered as promised. Appliance Depot using external couriers with no control over delivery dates/times. They expected me to chase up their chosen couriers. My purchase contract was with Appliance Depot, not a courier company. Cancelled order. Very disappointing. As you can see from the photo below, they haven’t got a clue.”

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Posted 8 months ago

“Excellent. Helpful and efficient.”

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Posted 8 months ago

“Excellent website, fair price and good communication, but surprised that for such a large appliance only the delivery driver was sent to deliver it? I will consider other options when purchasing other appliances ( Range cooker etc) over the next month. What could have been a 5 star rating is thus reduced to 3 star, your delivery service is crucial to this kind of purchase!”

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Posted 8 months ago

“First class service from Anna and Appliance Direct. Having being confronted with a couple of problems over the order of a microwave they dealt with them in a prompt and satisfactory manner. Prices and delivery both excellent. Thoroughly recommend this company.”

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Posted 8 months ago

“I just wanted to say how helpful your delivery man Mickey was. He arrived on time was very courteous and, more importantly was very helpful. I live in a first floor apartment within a listed building without a lift and although he didn’t have to, he helped lift it up the stairs and into the apartment. Thank you all and, Mickey you are a star.”

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Posted 8 months ago

“We bought a NordMende dishwasher, the damage on the machine was far worse than the one we chose on line. I have never had a dish washer that leaves everything still dirty , marks left in mugs, spoons that are filthy the worst £269 ever spent.”

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Posted 8 months ago

“Excellent and very helpful service in what turned out to be a slightly difficult purchase”

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Posted 8 months ago

“Very quick to respond. Very easy process.”

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Posted 8 months ago

“This company comes highly recommended It is an excellent company and dealt with my issue promptly and efficiently Ami was polite sympathetic and is a credit to them Would not hesitate to order from them again We’ll done team ⭐️⭐️⭐️⭐️⭐️”

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Posted 8 months ago

“Excellent range of products, good communication regarding delivery.. would recommend this company”

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Posted 8 months ago

“Amazing service. Went over and beyond. Would defo recommend to all x thanks again”

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Posted 9 months ago

“Great service.”

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Posted 9 months ago

“Very happy to leave feedback. Charlie & Polly are the most helpful customer service ambassadors of The Appliance Depot. Defo deserve 🌟🌟🌟🌟🌟 Thank you”

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Posted 9 months ago

“Excellent price. Fast delivery with regular updates for delivery time. Haven't installed oven yet but all looks OK.”

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Posted 9 months ago

“Very impressed with The Appliance Depot. Replaced failed Bosch hot drawer at an attractive price with new one with box damage only. Excellent communications on what to expect - very clear on single delivery driver limitations / requirements - and superb notifications that brought estimated delivery time to one hour. Delivery was early morning, exactly at time estimated the day before and driver was friendly and very helpful. Opened box and checked for damage while driver still at house - exactly as described. New drawer is great and so overall delighted.”

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Posted 9 months ago

“I was impressed with the level of service I received from different staff. Unfortunately I ordered the wrong type of product. But they were very helpful and returns were not a problem, even though it was delayed due to the incompetence of the courier. My refund was processed straight away. I had to pay a £50 restocking fee, but I new that before I returned it. Excellent communication, which really helps when things don't go as planned.”

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Posted 9 months ago

“Excellent service, contacted for delivery date confirmation. Product exactly as described and would use The Appliance Depot again.”

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Posted 9 months ago

“Excellence customer service, we had a slight issue with our purchase, the commutation was quick and friendly, and our issue was dealt with just as quickly. A company that I trust.”

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Posted 9 months ago

“SMEG Rome sink and tap absolute piece of rubbish - tap broken and pieces for plumbing don't fit together so leaks. Absolutely not fit for purpose - company not willing to refund. Had to pay plumber to install as well and will have to pay again for uninstall and new unit to be fitted.”

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Posted 9 months ago

“HAPPY Customer ⭐️ I cannot praise this company enough for the professional and efficient service 🌟  I recently ordered 2 products to be delivered to Kent…. the speedy and personal response I received was amazing!!!! Within an hour of my online order I received a phone call to confirm my order and delivery details and it arrived within days. I have always hated big corporate companies and I’m so glad I found Yorkshire Appliances online …. I will definitely be using them again. Thanks ….  Louise Drew  (HAPPY customer from Kent) Date of experience: 24 April 2024”

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Posted 9 months ago

The Appliance Depot is rated 4.6 based on 1,389 reviews