The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,385 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst giving a 5 star rating for telephone assistance, in particular to cancel my order through ebay with a delivery charge and order directly over the phone with yourselves a and free delivery, I have a footnote. Initially I phoned re a De Dietrich cooker hood DHD1129W and the meaning of ICS in the description, but you were not able to successfully answer my question. I have since researched the product and found the meaning is Intelligent Control System meaning the hood will activate automatically when the hob is used......exactually what I was hoping for and would have been so helpful if your sales staff had this information. All this aside I am already recommending you to friends because I was pleased with the friendliness of staff, the price I paid and having found your company for future purchases. Delivery pending for July 11th.”

Helpful Report

Posted 5 years ago

“I would definately go to the appliance depot again. Helpful not pushy. The delivery driver was great, good sense of humour. An asset to the company, shame there is not more like him”

Helpful Report

Posted 5 years ago

“Excellent customer service from start to finish. I had some queries about the dish washer before purchase, all of which were addressed via phone call with a pleasant and knowledgable advisor. Delivery was as arranged with a very friendly driver who helped us get the appliance in out of the rain. Great comms about the delivery window as well. Can highly recommend them.”

Helpful Report

Posted 5 years ago

“Just taken delivery of our second purchase - a gas hob at a very keen price. Delivery arrived to the minute of advised time. Parcel extremely well packed with FRAGILE plastered all over it for van driver’s benefit ! Examined stainless steel surface - not a scratch or mark on it. All other parts checked and accounted for.Well done and a big thank you to Lauren of Appliance Depot and all the packers”

Helpful Report

Posted 5 years ago

“Just taken delivery of a Neff Extractor unit for cooker. Very polite delivery driver-Steve- we examined the unit together and apart from a minor blemish ( already known about) everything is fine. So pleased with service and great prices we have ordered a 4 ring gas hob and look forward to its arrival . These two units will form part of a planned new kitchen ,”

Helpful Report

Posted 5 years ago

“I ordered a graded smeg cookerwhich I was very excited about however when it arrived it had a large extra dent in the front from the transport. As a result I phoned and they sent out an engineer who changed the whole side panel. There was no fuss at all. Thank you.”

Helpful Report

Posted 5 years ago

“I can only comment on the company at the moment as I still have to get my new oven installed, but they've been really good. Prompt to contact me and organise a delivery. Delivery driver Andy went above my expectations; called before he arrived to make sure I was ready then helped me carry the heavy range cooker in the awkward entrance to my flat and down a narrow hallway over a radiator into the kitchen. And very friendly to boot! I was only expecting a kerbside delivery so thanks very much to Andy, it saved me a lot of bother! Cooker was well protected with bubble wrap and seems in great condition on inspection.”

Helpful Report

Posted 5 years ago

“I ordered a built-in cooker from The Appliance Depot. Being inexperienced, I got the measurements wrong and had to cancel - this was 9 days after I bought it and there were no problems at all getting a refund. I would definitely buy from them in the future”

Helpful Report

Posted 5 years ago

“Excellent service thank you. Andy who delivered our cooker and fridge freezer was fantastic.”

Helpful Report

Posted 5 years ago

“Fantastic experience from start to finish, everyone I interacted with communicated clearly and genuinely acted like they wanted to help. Couldn’t fault the delivery service nor the quality and saving on the product. Will definitely use again in future.”

Helpful Report

Posted 5 years ago

“All round brilliant company, Ive bought loads of appliances from this company over the last five years and never had a problem as yet... plus the drivers go above and beyond to help get the items inside for us. Keep up the great work”

Helpful Report

Posted 5 years ago

“Brilliant product as described saved hundreds and got a perfect delivery from Richard”

Helpful Report

Posted 5 years ago

“Four days after paying I’m told you’ve dropped my cooker off a fork lift and it has ‘smashed to bits’ REALLY! Me thinks you realised you could get more money off someone else or you would have just given me another one. Not impressed.”

Helpful Report

Posted 5 years ago

“Andy is an angel. He was so helpful and spent a long time here helping me since I was not able to disconnect and unplug the machine. He was just supposed to pick it up, but helped me with everything. Thank you so much!”

Helpful Report

Posted 5 years ago

“Bought a “graded” Bosch dishwasher, was delivered but the appliance was not as described. Firstly the condition was poor, with far more “dings” and plastic sticky tape randomly on the edges. Most disappointing was the condition, it had clearly been used, as witnessed by the miriad of stains on the inside, plus the fact that there was salt and water inside.”

Helpful Report

Posted 5 years ago

“From order to delivery, everything went very smoothly. The fridge freezer was exactly as described, the driver helped unpack and helped to move the appliance indoors. I really cannot fault any of the service at all, really pleased with my purchase and would be happy to use the Appliance Depot again”

Helpful Report

Posted 5 years ago

“BB delivered with the same great customer service I had recieved along the way. Normally you do not get both a very good price and very good customer service has you have to neglect one or other but here you get both or I did.BB delivered to excatly where I wanted the equipment put and nothing was too much trouble for him despite him being on the road from about 0300 in the morning - my grumpy head would have been on not his; thanks all”

Helpful Report

Posted 5 years ago

“I had not heard of The Appliance Depot but a web search found they had the specific fridge-freezer that I was looking for with 'damaged box' for an excellent price. Having seen other good reviews I placed my order. From that moment they were very helpful and friendly - getting in touch the next day to arrange a suitable delivery time. They had to change the delivery day because of a van MOT but went out of their way to ensure it didn't inconvenience me. The delivery driver was fantastic - taking time with me to make sure I was happy with the item (I still don't know what was actually damaged about the box!) and helping me understand how to move it easily and safely. He had a super tip on how to reuse the cardboard box to make an easy to remove protective cover while I still have builders around. I hope the fridge-freezer is as good as the service.”

Helpful Report

Posted 5 years ago

“Went to warehouse to specifically check goods as aware that some had damage. Chose item which was perfect however on unpacking noticed there was a large knife mark on the front of all 3 doors. This was not there when we looked at it. However on reporting this to the company they tried to blame us because we hadn't unpacked it straight away due to time constraints. Only half our order was delivered however this was rectified with a next day delivery. Customer services just very poor with them just blaming us for the damage despite us not using any blades whatso ever. Will not be recommending this company to others or using again.”

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Posted 5 years ago

“Really good help from Chat person I think her name was Stephanie. Ive arranged collection of our old machine through local government which has meant Ive been able to purchase from you. The extra 10% discount has paid for that so very happy. We look forward to getting the fridge freezer in May. Perhaps I can add a review when we receive it? Thanks”

Helpful Report

Posted 5 years ago

The Appliance Depot is rated 4.6 based on 1,385 reviews