The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good communication speedy delivery great price”

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Posted 1 year ago

“Good experience getting a dishwasher here. Personal Comms, nice delivery driver, had me check the appliance and reminded me about warranty info. We are still connecting everything up so can't comment on the actual appliance yet but it looks great and had a really good experience with the company.”

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Posted 1 year ago

“I am very impressed with the service from Appliance Depot - everything from the website, ordering, communication from them and the delivery process and delivery driver has been excellent- delighted with our purchase! Great value and minor packaging damage exactly as described.”

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Posted 1 year ago

“Great prices and genuinely good service, you get a call before delivery, and you are never put through to a call center abroad.”

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Posted 1 year ago

“Great appliance, great price and delivered promptly. Thank you”

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Posted 1 year ago

“The item had some damage on the front of the facia , they tried to say the damage may have been caused by me , I had trouble getting a refund , I asked eBay to step in , they managed to get my refund payed in full.”

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Posted 1 year ago

“Great deals and easy delivery. I had one fridge which arrived and wasn't working and it was replaced within a week. Super friendly staff and delivery people - would 100% recommend purchasing from here Note one thing that is slightly annoying is that that you cannot use two discount codes so if you please a bid on a sale item you wont be able to apply discount codes that are currently live.”

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Posted 1 year ago

“Good Response to queries Awaiting for their speedy Delivery”

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Posted 1 year ago

“A***** top service great communication”

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Posted 1 year ago

“super customer service and communication. Item arrived on time and helpful driver. Will use again. Thank you.”

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Posted 1 year ago

“Fantastic service, great product and price to match. Delivery was much faster than expected and I was kept informed of delivery right through to it being dropped at my door. Would highly recommend appliance depot.”

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Posted 1 year ago

“Ordered a Smeg dual sink stainless steel, ordering went smooth, communication from the company at every step went above and beyond calling to arrange delivery and backing it up with emails, then follow up emails to say what drop we'd be, then a call on the day from the driver saying how far away he was and ETA. Item was well packaged and no damage to the box. Then a follow up call as I wasn't there letting me know it was left in the allocated space. Will definitely be using this company again as for me customer service what matters and they seem to have it spot on, in this world of today it's very rare Thank you. 🙂”

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Posted 1 year ago

“Everyone I spoke to at The Appliance Depot was so helpful and personable, especially Charlie. I asked if I could go and see the oven before I bought it and the sales team in Leicester made that very easy. When I arrived at the warehouse, the oven was ready for me to look at. Paying over the phone was quick and straightforward. The day before the delivery I received both a phone call and an email giving me an estimated delivery time. The driver rang me on the morning to inform me of the 2 hour delay to the delivery time (not his fault - traffic!). He was very friendly and helped remove the packaging so that I could check the oven before he left. All in all, it was a very positive experience and I will have no hesitation in buying from The Appliance Depot again.”

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Posted 1 year ago

“Wow! I bought a graded fridge freezer with slight dents for a really good price. I expected that, for the price, the dents would be very obvious. When it arrived the 'slight dents' were hardly visible! Lovely clear communications about delivery and a very helpful, friendly delivery driver. Would I buy from The Appliance Depot again? Too right I would!!!”

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Posted 1 year ago

“I purchased a new appliance from the appliance depot. Online ordering was easy and the team where very helpful to schedule a quick and convenient delivery time. The delivery driver called ahead of time and brought my appliance into the kitchen, even unpacking it to ensure it was undamaged. Really good service and great prices.”

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Posted 1 year ago

“Very easy to sort and purchase your product as the personel are extremely helpful and courteous”

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Posted 1 year ago

“The service was good it came in good time the driver was very helpful well pleased will use you again”

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Posted 1 year ago

“Great price for a product that is in perfect condition. Lovely, friendly driver delivered the fridge freezer this morning and was really accommodating with helping to get the item inside. Will definitely used The Appliance Depot again, and recommend to others. Thanks”

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Posted 1 year ago

“We bought a CDA Fridge Freezer, price a lot lower than elsewhere. Driver phoned before delivering, very helpfully put it inside the hall and waited whilst we checked for any damage (his suggestion). There was none. Will use this company again if we need anything else.”

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Posted 1 year ago

“From the minute I entered the premises I was welcomed with a warm smile from Anna. I was given the perfect customer service from her. Welcoming, friendly, helpful. We found what we were looking for with a good price. Definitely recommend anyone wanting a good appliance with a fabulous customer service.”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,383 reviews