The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient. I received a phone call shortly after ordering to arrange delivery day.”

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Posted 2 years ago

“The microwave arrived and on opening the box I found it was damaged. I made a call and they agreed to collect it and give me a refund or an exchange. Good customer service.”

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Posted 2 years ago

“The item was of excellent condition and was delivered at the time given. The staff were very friendly and helpful. They were also able to assist me with an engineer to install my appliance which was greatly appreciated. I would recommend the appliance depot to anyone looking for home appliances. SF”

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Posted 2 years ago

“The graded cooker we bought had more damage than described. John and the team were great, arranging for the collection of the appliance and delivery of the replacement quickly and courteously. The delivery driver was lovely and extremely helpful in getting the huge items in and out of the house easily. An all-round excellent service!”

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Posted 2 years ago

“good value, good communication. good delivery. i am a happy customer.”

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Posted 2 years ago

“Great service good price spot on with delivery time very satisfied with range good job all round thank you”

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Posted 2 years ago

“Poor communication, consistent chasing to get issues resolved and then today we have new microwave! We were so happy ! Then we see a European 2 pin plug ! We live in the UK and get a European non compliant microwave! Let’s see how quick we get a response and another model that actually works and fits in our plug socket !”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write a review. Our apologies you feel you have had a below standard service from us. I can see from our system our team have been in correspondence with your partner with regards to the previous microwave and exchange. Our engineers have confirmed this morning the previous microwave that was reported as faulty is actually in full working order, the reason it was tripping out is because this is a safety feature when the grill and microwave are used together or closely after each other. With regards to the EU plug I can see this appliance was a brand new, boxed item that came to us directly via Hoover. We would have been unaware that the plug supplied was incorrect. This morning my colleague has received an email from your partner we received out of office hours last night. This has been passed onto management for you for them to discuss with you today.

Posted 2 years ago

“Very helpful service and excellent delivery time made me feel looked after by all that was involved”

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Posted 2 years ago

“Full marks to The Appliance Depot. The gas cooker I bought was cheaper than anywhere else, arrived smack on time and was in perfect condition. Special mention must go to Jess, whose customer service skills are 2nd to none.”

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Posted 2 years ago

“Jess on the sales team and her colleague are absolutely brilliant. They informed of exactly what to expect so I never even worried about looking at the images online. I trusted the team and what I received fitted their description completely. I had a phone call on Saturday giving me an ETA for the delivery. This was to be between 0600-0630. The driver arrived at 0610 so he was spot on with the timing. I live in Essex so it was quite a journey to estimate his time of arrival. The driver was courteous and very helpful taking the appliance to exactly where I wanted it. The machine was exactly as described. Well done to all the team and this is also taking into consideration that the team lost one day owing to Her Majesty’s funeral. Kind Regards”

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Posted 2 years ago

“Outstanding service so far. Look forward to receiving the appliance this week.”

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Posted 2 years ago

“They were very helpful when unfortunately had to cancel my purchase. They were very helpful and polite.”

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Posted 2 years ago

“Delivery driver very helpful.deliver on time wit appropriate information.cooker undAmaged and so pleased with it. Would buy again.well done”

The Appliance Depot 5 star review on 17th September 2022

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Posted 2 years ago

“Quick, efficient and got a great bargain with the slightly damaged DW Delivery guy was dead on his feet when he delivered the appliance. However, he was pleasant polite and very accommodating.”

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Posted 2 years ago

“Was having trouble with ordering online, so made phone call and was helped by a kind person, who took all details and everything from then on went very smoothly. Delivery was as expected. Great service.”

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Posted 2 years ago

“First time using the company. Bought a tumble dryer for my daughter as a new kitchen gift (kitchen is process of being updated). Very happy with customer ordering g/service and delivery driver was very friendly. Overall. Excellent service. Thankyou”

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Posted 2 years ago

“Excellent service. Very pleased with product.”

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Posted 2 years ago

“The whole process from order to delivery was superb, the goods were as expected and keenly priced, arrived packaged very carefully and the driver could not have been nicer or more helpful. Well done the Appliance Depot - we shall be back in the future!!”

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Posted 2 years ago

“Brilliant!! From making the call to driving away with my purchase everything was done efficiently, politely and I have bagged a bargain! I have already recommended the website to a friend and I shall certainly be back to make more purchases as and when I need to replace my white goods. Thank you!”