The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.61

4.6 Rating 1,378 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Smeg range cooker from Appliance Depot at an amazing saving of over £500 on the list price due to some damage that is basically invisible to the naked eye! The company promptly arranged delivery and the van turned up on the allotted day. Unfortunately the driver had had to take leave due to a family emergency so the person driving/delivering was the company's IT guy. I must say I was really impressed by a firm where the employees are so flexible and versatile and determined not to let customers down. This man did his utmost to get the cooker into our house, even waiting while our builder had to take the front door off to make room. I really can't thank him enough for his help, patience and forbearance. I will definitely be using Appliance Depot for future purchases and recommending it to others. The majority of the items have damage in places you'll never see - the back, the sides - and you still have the normal one year guarantee, plus enormous savings on branded goods. What's not to like?”

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Posted 1 year ago

“My Smeg built in fridge freezer was found to have multiple dents in the metalwork which must have happened before the polystyrene protection was applied. Not impressed with quality control.”

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Posted 1 year ago

“Easy to deal with and contacted to confirm delivery.”

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Posted 1 year ago

“Why do I need to have an account this appliance company before I can purchase an item? I find this strange. I only need to put an email, phone number & delivery address when I'm purchasing from elsewhere and pay.”

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Posted 1 year ago

Hi Debbie, just to make you aware that you do not need to create an account on our website to place an order, many customers purchase from us without any such account. On the checkout there is a password box under the email but it does say OPTIONAL therefore you can provide a password which will create an account or just leave it blank and you can simply checkout as a guest. Many thanks

Posted 1 year ago

“Very good service.”

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Posted 1 year ago

“It was simple to order on line. You had a wide range of products to choose from. I was kept updated about the delivery and the driver was really helpful in pre contacting us so we ere there to meet them. I would highly recommend. Bonus great saving!”

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Posted 1 year ago

“Arrived on time first oven come damaged driver took it back no problem Arranged a alternative slide and hide oven for a extra cost of 30 pounds arrived yesterday checked package everything ok Good helpful after service thank you Appliance Depot .”

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Posted 1 year ago

“Every thing seemed easy to go through the process online”

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Posted 1 year ago

“Very pleasant and helpful advice from start to finish advising on my purchase and delivery options.”

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Posted 1 year ago

“Easy to arrange On time Friendly staff during phone calls Clear arrangements for delivery Good price”

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Posted 1 year ago

“Delighted with the induction hob. Tip top communication about delivery which arrived bang on time”

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Posted 1 year ago

“A very professional company with great prices. Very good communications with a phone call and a conformation email. Highly recommended.”

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Posted 1 year ago

“Really happy from start to finish, very friendly and the driver was brilliant. Thanks.”

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Posted 1 year ago

“Great service and products at a competitive price. Second time we’ve purchased items from the Appliance Depot.”

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Posted 1 year ago

“Very good communication speedy delivery great price”

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Posted 1 year ago

“Good experience getting a dishwasher here. Personal Comms, nice delivery driver, had me check the appliance and reminded me about warranty info. We are still connecting everything up so can't comment on the actual appliance yet but it looks great and had a really good experience with the company.”

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Posted 1 year ago

“I am very impressed with the service from Appliance Depot - everything from the website, ordering, communication from them and the delivery process and delivery driver has been excellent- delighted with our purchase! Great value and minor packaging damage exactly as described.”

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Posted 1 year ago

“Great prices and genuinely good service, you get a call before delivery, and you are never put through to a call center abroad.”

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Posted 1 year ago

“Great appliance, great price and delivered promptly. Thank you”

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Posted 1 year ago

“The item had some damage on the front of the facia , they tried to say the damage may have been caused by me , I had trouble getting a refund , I asked eBay to step in , they managed to get my refund payed in full.”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,378 reviews