The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,385 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

Write Your review

Tell us how The Appliance Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and very helpful customer service. Huge selection of appliances. Highly recommend using The Appliance Depot.”

Helpful Report

Posted 3 years ago

“Great costumer service fast FREE delivery would recommend. 👍👍”

Helpful Report

Posted 3 years ago

“Very good service pleased with product good delivery Thank you all”

Helpful Report

Posted 3 years ago

“Nice good and friendly customer service nice and easy to talk too very helpful ..”

Helpful Report

Posted 3 years ago

“I tried to order but the website wouldn't apply the advertised 'free UK mainland shipping'. Phoned and they said they only deliver to some parts of the country, not Scotland, it would need a £50 pallet, said 'its just the way its worded' and refused to honour the advertising on their website. We decided not to order rather than risk what else might be falsely advertised.”

Helpful Report

Posted 3 years ago

Hello, my apologies if our wording on delivery isn't clear. I can see on our home page we have "All orders of £300 or greater being delivered within mainland England & Wales can be delivered for FREE, or simply collect directly from our warehouse or store." and on our "Delivery Information" page the first line states "At The Appliance Depot, we offer free delivery for all orders of £300.00 or above, we charge a flat rate of £29.99 to deliver orders that are less than £300. We deliver to the vast majority of mainland England and South Wales. For some areas, such as northern England, Scotland and Western Wales may incur an additional charge.". We constantly review delivery prices to Scotland but we made a decision to charge a flat fee of £50 to mainland Scotland as our courier charges different prices to different postcodes and we thought this way was much fairer to all.

Posted 3 years ago

“Great customer servcie!”

Helpful Report

Posted 3 years ago

“I was very impressed with customer service. Laura was very knowledgeable, helpful and polite. A definite asset to the company. She put my mind at rest about buying a graded hob. I will certainly consider using The Appliance Depot again.”

Helpful Report

Posted 3 years ago

“Impressively prompt and polite service.”

Helpful Report

Posted 3 years ago

“Great service. Great prices.”

Helpful Report

Posted 3 years ago

“Extremely helpful”

Helpful Report

Posted 3 years ago

“Very helpful excellent service and fast delivery -would highly recommend”

Helpful Report

Posted 3 years ago

“Clear communication, easy transaction and secure delivery on time - can't want more than that!”

Helpful Report

Posted 3 years ago

“Very good service and product. Graded appliance was unmarked. Seemed to have been repackaged but done well. Third party courier slightly worrying but all went fine. Thanks. Will be back!”

Helpful Report

Posted 3 years ago

“Very good service and product. Graded appliance was unmarked. Seemed to have been repackaged but done well. Third party courier slightly worrying but all went fine. Thanks. Will be back!”

Helpful Report

Posted 3 years ago

“Helpful on the phone, very quick delivery (within 2 days) and the delivery man was cheerful, happy and kind. The fudge freezer was a bargain too...”

Helpful Report

Posted 3 years ago

“All the staff at The Appliance Depot are extremely helpful. Our on-line purchase of a large Smeg Fridge was delivered by Kieron who was most helpful. Would purchase again from this company. Brian Elmes, Hertfordshire.”

Helpful Report

Posted 3 years ago

“Delivery when they said and saved a fortune would recommend”

Helpful Report

Posted 3 years ago

“I have been in good hands and had lovely lady who I spoke to on the phone who helped me out tremendous..thankyou so much jess for all your help 😊 so happy with all the outcome”

Helpful Report

Posted 3 years ago

“Very helpful excellent service and fast delivery -would highly recommend”

Helpful Report

Posted 3 years ago

“Very helpful excellent service and fast delivery -would highly recommend”

Helpful Report

Posted 3 years ago

The Appliance Depot is rated 4.6 based on 1,385 reviews