The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.61

4.6 Rating 1,378 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a smart fridge and this company gave me Great service, quick delivery, low price 5 stars!”

Helpful Report

Posted 11 months ago

“Great prices, also brilliant customer service! Received everything I was looking for, would recommend.”

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Posted 11 months ago

“Damaged goods, terrible customer service and delivery person damaged my floors!! NEVER use”

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Posted 11 months ago

“What's the point of having " make an offer" option on your Ebay site then not having the common decency to respond with at least a response either sorry can't go that low or a counter offer of what you will except. Now bought elsewhere so a sale lost though probably not bothered as you couldn't be bothered to respond to my offer.”

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Posted 11 months ago

“the aftercare was top notch. The machine had a manufacturer fault and my refund and collection was organised without a hitch - buy with confidence.”

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Posted 11 months ago

“Just bought and collected a small hoover fridge. Big saving on new. Staff very friendly and helpful. The one I had down to me had a couple of dinks on the front, not described. The lad agreed, without any of the usual attitude!! He spoke to the office who were happy to swap for another. Would happily use again”

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Posted 11 months ago

“Good service flexible delivery and fitting”

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Posted 11 months ago

“Delivery was on time. Product okay. Cheap and cheerful bargain as a stop gap. Probably won’t use again because of high delivery charge and returns policy involving tight time limit and admin charge.”

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Posted 1 year ago

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Posted 1 year ago

“Helpful on phone but only 1 delivery date available”

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Posted 1 year ago

“Very happy came on time good price working well”

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Posted 1 year ago

“We bought a microwave which was graded because of a "tatty" box but when we received it found that the door hinge was damaged. After sending the usual photos to confirm the problem Charlie immediately put another microwave on hold and offered the alternative of keeping the product at a reduced price. We decided to get another one in a "tatty" box which had obviously been thoroughly checked. We are very pleased with the customer service and outcome and would buy from the company again.”

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Posted 1 year ago

“Great company can't fault them they delivered my freezer on time keeping me informed all the way Really pleased with the freezer so much space and was a very good price from Appliance Depot considering other companies were a lot more.The office staff were very helpful and friendly. I will certainly buy from them again and would recommend them to my family and friends”

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Posted 1 year ago

“Great price , brand new Smeg washing machine as described. Delivery on time and completely as described. Was a bit sceptical initially as price was too good to be true (£450 instead of £1000+) but it's the real deal and the washing machine is perfect , arrived in the original packaging and has been working perfectly for the last couple of months.”

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Posted 1 year ago

“Very helpful lady that answered the call checked the goods as I asked and all staff were very polite and helpful.”

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Posted 1 year ago

“Very helpful lady that answered the call checked the goods as I asked and all staff were very polite and helpful.”

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Posted 1 year ago

“I had a small problem with some damaged goods on receipt, cant fault the way this was delt with and would not hesitate to use or recommend in the future.”

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Posted 1 year ago

“A very friendly staff who are also very kind and helpful when I raised a query with them. Very quick to confirm the order that I placed.”

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Posted 1 year ago

“Your payment system is Cr** So frustrating. Didn't manage to place an order.”

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Posted 1 year ago

Hi Steve, Really sorry for any inconvenience... we have been advised by SagePay (Evalon) that there was an issue at their end, for now we have now put another gateway in place so payments with 3DS will go through ok, while they fix this SCA issue.

Posted 1 year ago

“The product was offered at a great price but unfortunately arrived with a drawer and fittings missing. However, the customer service provided by Anna and Charlie are faultless. So responsive and helpful. Thanks.”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,378 reviews