The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,385 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy indeed with the service we received and the delivery of our new fridge freezer. I had various queries before I bought the appliance and The Appliance Depot were incredibly helpful. Delivery was quick and the delivery driver was very professional. I would happily use this company again and would have no hesitation in recommending them. We love our new Fridge Freezer”

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Posted 4 years ago

“Very prompt and a professional service Many thanks to Polly “Customer Services Manager” she was very helpful, Persevered with me so that i received the appliance I wanted, albeit me changing my mind on a several occasions ……”

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Posted 4 years ago

“Please refer to my earlier review which may have been a little harsh. Although not happy that I’m unable to use my Smeg integrated coffee machine at the moment due to incorrect brackets being supplied, the team especially Laura and the manager Steve have been helpful in trying to help source another bracket and also given me £25 back for my inconvenience.”

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Posted 4 years ago

“Great service my Combination microwave oven arrived on time. The oven was perfect no damage all instruction manuals were there. Very professional company kept me updated on delivery. I would have no problem recommending this Company.”

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Posted 4 years ago

“Thank you, thank you, thank you. After an abysmal experience with currys, you guys came to the rescue and I got the fridge freezer I wanted for less money and by far superior customer service. Will recommend again and again.”

The Appliance Depot 5 star review on 8th October 2020

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Posted 4 years ago

“Fantastic professional service. Happily and efficiently sorted out my mistake. Will be recommending them.”

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Posted 4 years ago

“I Almost cancelled a Bosch microwave I ordered after reading some of the bad reviews. However after I spoke with the manager I decided to go ahead with my order. Delivery was on time early too so no waiting around all day. We checked everything and it’s brilliant. Will definitely purchase more items again.”

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Posted 4 years ago

“I am hugely impressed with the Appliance Depot's service, delivery and the appliance I bought. It is exactly as they described and comes with a year's guarantee. Delivery was fast too and the gentleman who delivered our item was incredibly helpful and a great asset to the company. I would not hesitate in buying anything from this company again.”

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Posted 4 years ago

“Placed order received phone call to arrange delivery.Delivery came on time and correct day, a really good delivery driver very polite and put the appliance where we wanted it.”

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Posted 4 years ago

“Excellent Service, especially appreciated phone call to check delivery times. Items received within 3 days, all present & correct with no damage. Would definitely use Appliance Depot again.”

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Posted 4 years ago

“I thought I had ordered a fridge from John Lewis last month, only to find today they had my order didn't exist in their system and the product is no longer available. I had gone through a torturous process in the store to order a kitchen full of new appliances, and completely lost track of what they were ordering, what was and wasn't in stock, what had to be ordered on a different system, and so on... So, I needed a fridge of a certain height and with specific features for my new Kitchen, and stumbled across The Appliance Depot, who happened to have just what I needed. OK, it's ex-display, but the price was right, it will be integrated, and more importantly, they can deliver it in time for my Kitchen fitter. The purchase process was simple and quick, and my delivery has been scheduled. Well done, Appliance Depot.”

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Posted 4 years ago

“Very professional staff and helpful. Delivery spot on. O would highly recommend this company Thank you”

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Posted 4 years ago

“very good service from Laura when ordering.We were kept informed throughout regarding condition and delivery of oven.Andy the driver was very helpfull and friendly and delivered on time.Highly recomend and would use again.”

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Posted 4 years ago

“Personable and efficient service, great value, would highly recommend”

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Posted 4 years ago

“Couldn't fault the customer service, kept me up to date on delivery and the washer/dryer was a fraction of the cost from John Lewis and the machine was in perfect condition, just a foot missing but was sent through the post quickly. Thank you Laura for your lovely emails, what an asset to Appliance Depot. Would recommend with no hesitation.”

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Posted 4 years ago

“New appliance received with damage and scraping all up one side. Looks like it had happened before the wrapping had been applied too. Called twice to pleasant enough call assistant who tried to be as helpful as possible. Unfortunately it is left up to management to make a decision and I’m still waiting on an acknowledgement of receiving my email. No follow up even though details are on the system. Poor......”

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Posted 4 years ago

“Jess or Jessie who is fairly new there couldn’t have been more helpful,considerate or cheerful.Nothing was too much trouble to explain to me.I don’t think I would have ordered the oven otherwise. The other staff were good as well.”

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Posted 4 years ago

“Been searching for this product. Couldn’t believe the price. I saved hundreds of pounds . Called the help line to answer my questions . Really helpful, really fast delivery and the product is perfect . Just got to fit it now - eek”

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Posted 4 years ago

“Very professional and prompt service from the customer service team in response to an issue incurred during the ordering process. Will order from The Appliance Depot again in the future.”

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Posted 4 years ago

“Absolutely and without doubt the friendliest service from order to delivery. Excellent customer service from those in the telephone and dispatch department - human beings who genuinely care ! How refreshing to write that these days. Excellent delivery driver - well done Joe! every contact with this company has been outstanding and personable - such a change from the large behemoth companies who claim to be the best.”

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Posted 4 years ago

The Appliance Depot is rated 4.6 based on 1,385 reviews