The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 1 year ago

“Excellent customer service. Treated as a person not just a number. Good price with the option of 0% finance, made it a no brained decision to buy from these guys.”

Helpful Report

Posted 1 year ago

“Waste of time trying to get a few pounds cheaper. I received the dishwasher as if someone had thrown it off the lorry. After sending photos immediately after delivery, the refund was refused until the damaged goods were taken back to the warehouse (I had to wait about a week for the return), which delayed the purchase of a new dishwasher this time new from the store.”

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Posted 1 year ago

“With regards to the Customer Serive it was great, we place an order, they followed up withnus for delivery and the item arrived with no issues,”

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Posted 1 year ago

“The washing machine I ordered arrived with a broken door have to wait a week for replacement so can’t comment on service until I get the new one”

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Posted 1 year ago

“Anna the lady who took my order was more than just a help from order to delivery on the day with time etc . Then the delivery man was so much help and polite . Can i say a big thank you to the team there , your now on my go to buy all my appliance from place , no mess no fuss . Thanks again karen”

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Posted 1 year ago

“Tumble dryer excellent value for your money,driver couldn’t have been more helpful, he carried the dryer into my garage and placed it in the possession were it needed to goThamks”

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Posted 1 year ago

“Great from start to finish, good communication and driver phoned before delivery to ensure smooth delivery. Happy with purchase, it was grade B but exactly as described.”

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Posted 1 year ago

“Top brand tumble dyer purchased at a really competitive price. The end-to-end offer, purchase, communication, delivery and overall experience was simply first class. Buying white goods as it should be! Buy with confidence. Highly recommended.”

Helpful Report

Posted 1 year ago

“I Bought a small microwave oven until my large Bosch oven was repaired as the spare part was sourced. I had no problems with the delivery and the van man was very helpful. I had good communication with the company. No complaints at all. Rob Kirkcaldy.”

Helpful Report

Posted 1 year ago

“Great value for money. Product we ordered was just a damaged box. Everything seems in great condition when we checked on delivery (hasn't been installed yet). Delivery was great - phoned when nearly here and helped get it in the house. Would 100% use again if they had the products in that we needed.”

Helpful Report

Posted 1 year ago

“Incredible deal. Bought a showroom / lightly used Smeg range cooker. Whilst the advert recommended professional cleaning, it only really needed a wipe over and it was like brand new with £1,600 off! Incredible. The delivery guy was really good - wouldn't have got in the house if I weren't here to help as it was so big we ended up brining it through french doors, 3 rooms and down a few steps - he definitely wasn't going to be beaten! The Appliance Depot is definitely my go-to appliance provider from now on.”

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Posted 1 year ago

“Really happy with the discounted product I purchased. Product description noted a light dent to the side. This is not visible and the product is as brand new.”

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Posted 1 year ago

“Everyone very helpful and pleasant. I was informed at all stages of the ordering, purchasing and delivery process and everything went smoothly. Many thanks.”

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Posted 1 year ago

“I bought a washing machine and was told it was discounted due to it having a dent on the side. When the machine arrived it was in quite a state. I phoned them and they said I could have an additional £30. discount which did not reflect the condition of the machine. Because I had to make a decision while the driver was still at my house I stupidly agreed. When I tested the machine after the driver left, the machine didnt work correctly. I phone immediately to report the problem and the lady was SO rude. Basically said it was my problem and not theirs. Asked twice to speak to manager and they refused to return my calls. I would stay clear of these people as they are not selling what they advertise and when something goes wrong they don.t want to know.”

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Posted 1 year ago

“Price and service”

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Posted 1 year ago

“Oven was damaged. When I called to speak to someone, I was spoken to rudely. Also, my kitchen fitter said he believed the oven was reconditioned so that's unacceptable as I bought it as brand new. Quick refund received though thank you.”

Helpful Report

Posted 1 year ago

“Excellent service from order to delivery into our kitchen and unpacking. Ex display Siemens dishwasher to replace our previous 17 yr old Siemens. New machine beautifully quiet, excellent cleaning results and time to finish readily available with the app and the gentle blue light (left hand side) tells you it is in action (as it is so quiet!)”

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Posted 1 year ago

“Excellent deals and fantastic customer service. I highly recommend The Appliance Depot.”

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Posted 1 year ago

“Laura was so very helpful and friendly. The whole transaction went very smoothly.”

Helpful Report

Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,383 reviews