The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,385 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a graded smeg induction cooker. When it arrived the door wouldn't close and it wouldn't get up to temperature. Appliance Depot just called smeg who contacted me to arrange a repair. A week after this the light started to stay on permanently. Another engineer came to visit and had to order parts. After this, and while entertaining for family visiting from Germany the main oven stopped working completely. After this the induction hob stopped recognising brand new induction pans. The service from the Appliance Depot has been horrendous. They seem happy to carry on arranging repairs forever, despite me not having a working cooker for a month. For the price this is unacceptable. On top of that, the staff are hyper sensitive (probably because their policies are so rubbish), unhelpful and seem to be making it up on the spot. Although it is tempting to save, I strongly advise against. These guys are lurking in the legal area between the supplier and the consumer and want to avoid all responsibility. I will be taking legal action against them, but wanted to warn others to avoid. I did read some negative reviews but decided to chance it - that was a mistake.”

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Posted 3 years ago

“Good communication, product as described and well priced”

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Posted 3 years ago

“A fantastic service , haven’t opened them yet so can’t comment on the goods but the delivery service was great amd communication excellent. Thank you Tony”

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Posted 3 years ago

“Wrong item arrived. When I questioned that it could be wrong I was told to take it up with the office and he quickly left. I called the office when I confirmed it was the wrong model and was curtly told I should have declined it. The model that I originally ordered was now out of stock and was told I would have to wait 13 days for it to be collected. After telling them that I did not want it sitting in my hallway for that length of time they agreed to collect it 6 days later (still bad enough). It has been collected and I am expecting my refund tomorrow but I was also alarmed at the text I received prior to delivery (see picture) let's hope someone elderly doesn't order from them. 2 metres from the delivery person!!!!!!!! I would never order from them again 😡”

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Posted 3 years ago

“I understood the item was graded and was told (when arranging delivery) it was dented at the back but it wouldn't impact function. Upon arrival it looks like it has been dropped and there is a very large dent in the back which I would not expect. The packaging was also a lot poorer than expected.”

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Posted 3 years ago

“A fantastic service , haven’t opened them yet so can’t comment on the goods but the delivery service was great amd communication excellent. Thank you Tony”

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Posted 3 years ago

“Brilliant service and fab communication. Our delivery was made at 7.15am so that was so good as it came before I left for work. I definitely wouldn’t hesitate using the Appliance Depot again. Well done for a great experience all round. Regards Gerry Hagerty”

The Appliance Depot 5 star review on 12th October 2021

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Posted 3 years ago

“quick and professional”

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Posted 3 years ago

“Easy to use website and very polite and friendly customer service.”

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Posted 3 years ago

“Great service and support, love our new range cooker which we could not find cheaper anywhere else. Many thanks”

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Posted 3 years ago

“Ordered a Bosch washer dryer, graded only because of a tatty box. A damaged machine was delivered. Feel totally deceived. Have complained and am waiting to hear how they will put this right. So disappointed.”

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Posted 3 years ago

“Perfect polite service from receptionist to delivery driver Thanks jim”

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Posted 3 years ago

“Very helpful team who went out of their way to help”

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Posted 3 years ago

“Very helpful team who went out of their way to help”

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Posted 3 years ago

“Great services”

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Posted 3 years ago

“Great service and support, loving our new range cooker which we could not find cheaper anywhere else. Many thanks”

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Posted 3 years ago

“Really pleased with my new graded fridge freezer. Item exactly as described. Very well packaged. Delivery on time after good communication with the seller. Very pleased, thank you.”

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Posted 3 years ago

“Laura was very courteous and helpful, thank you!”

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Posted 3 years ago

“Very impressed....quick and efficient service”

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Posted 3 years ago

“Just had delivery of my new fridge freezer. Every contact I have had with this company has been efficient and pleasant. Pricing was very competitive and their deliver happened exactly when they said it would and they even rang me 30 minutes before they arrived. Fantastic! I cannot recommend them more highly”

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Posted 3 years ago

The Appliance Depot is rated 4.6 based on 1,385 reviews