The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company did not contact me on the delivery and I had to call them once a week for three consecutive weeks to arrange the delivery and every time they promissed to deliver next Tuesday. At the end of the third week they have asked for my photo ID to provide. This company are big scammers and I have reported them to the police.”

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Posted 5 months ago

“prompt and personal service. would recommend”

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Posted 5 months ago

“Brilliant service; truly representative of what a good old British dealer is about. The staff are trustworthy, knowledgeable and helpful. I have to mention Steve especially; his word is as good as gold. I could not Be happier. Five stars from me.”

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Posted 5 months ago

“I had the most amazing service from Steve who went above and beyond to help me out with dealing with Hoover after sales. I am very grateful to him”

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Posted 5 months ago

“Bought a Bosch American fridge freezer, the description said it had no damage, and was grade A . I thought it was to good to be true, as it was £500 cheaper than anywhere else, but it was exactly as described, I registered a 5 year warranty with Bosch. Would definitely recommend. Also would like to thank Ben who delivered it to us, who helped me to get it into our kitchen, would have been stuck without his help 😁.”

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Posted 5 months ago

“Polite and let us check the Fridge over to make sure everything was fine and it was. Thanks guys will remember you for future.”

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Posted 6 months ago

“Just ordered over the telephone, was very easy and simple process with great staff. Polly is a great asset to the company! Recommended! Especially with the savings over a couple of aesthetic issues, it is a no brainer! :)”

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Posted 6 months ago

“Just ordered online, was very easy and simple process with great staff. Recommended! Especially with the savings over a couple of aesthetic issues, it is a no brainer! :)”

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Posted 6 months ago

“Polite and let us check the Fridge over to make sure everything was fine and it was. Thanks guys will remember you for future.”

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Posted 6 months ago

“Fantastic site. Great appliances at excellent prices. Customer service great. Polly very helpful and friendly. Would highly recommend.”

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Posted 6 months ago

“I have used them for different large kitchen & laundry products over the last few years. I have selected items where the scratch or dent will not show in my specific location for it, so it is as good as buying new, but at a good price. Efficient and reliable sales and delivery service. To be recommended.”

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Posted 6 months ago

“Very pleasant helpful conversation with staff when adding an extra item to my delivery. Delivery arrived on time, delivery driver polite and helpful. Haven’t used the appliances yet (new kitchen to be installed) but they are in excellent condition. Wouldn’t hesitate to recommend this company.”

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Posted 6 months ago

“Went above and beyond to meet my needs, the order arrived as agreed , I was able to install it immediately and it is working brilliantly, this was graded due to box damage nothing at all wrong with the appliance will definitely use again in the future when requiring replacement goods overall very satisfied customer.”

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Posted 6 months ago

“Excellent service and communication, highly recommend”

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Posted 6 months ago

“We bought a Smeg American Fridge Freezer. Very happy with the price and service. The delivery driver Muck could not have been more helpful and helped manoeuvre this very large and heavy appliance into our kitchen. Well done Mick you are a credit to your company.”

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Posted 7 months ago

“Fridge not delivered as promised. Appliance Depot using external couriers with no control over delivery dates/times. They expected me to chase up their chosen couriers. My purchase contract was with Appliance Depot, not a courier company. Cancelled order. Very disappointing. As you can see from the photo below, they haven’t got a clue.”

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Posted 7 months ago

“Excellent. Helpful and efficient.”

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Posted 7 months ago

“Excellent website, fair price and good communication, but surprised that for such a large appliance only the delivery driver was sent to deliver it? I will consider other options when purchasing other appliances ( Range cooker etc) over the next month. What could have been a 5 star rating is thus reduced to 3 star, your delivery service is crucial to this kind of purchase!”

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Posted 7 months ago

“First class service from Anna and Appliance Direct. Having being confronted with a couple of problems over the order of a microwave they dealt with them in a prompt and satisfactory manner. Prices and delivery both excellent. Thoroughly recommend this company.”

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Posted 7 months ago

“I just wanted to say how helpful your delivery man Mickey was. He arrived on time was very courteous and, more importantly was very helpful. I live in a first floor apartment within a listed building without a lift and although he didn’t have to, he helped lift it up the stairs and into the apartment. Thank you all and, Mickey you are a star.”

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Posted 7 months ago

The Appliance Depot is rated 4.6 based on 1,383 reviews