The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,389 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,389 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and efficient team”

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Posted 2 years ago

“Great genuine company, good customer services & their driver was a great personality.”

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Posted 2 years ago

“Very polite and helpful young lady. Super speedy, efficient service, fantastic price for my hotpoint microwave and completely reliable. Everything you could want. Will definitely use again should I need to replace anything.”

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Posted 2 years ago

“Paid for a Smeg 5 burner gas hob and opted to collect it from the depot as we needed it asap. I was given a day to collect and made the 80 mile round trip to collect on the Friday, however when I arrived it was nowhere to be seen, I was sent on my way empty handed with the assurance that it will be delivered free of charge on the Monday. Not over the moon with this I called the appliance depot when I left and asked if they could deliver it on the Saturday. The answer was a firm no and Monday is the earliest I would be able to get it free of charge. I have now taken the day off work so I am in for delivery and called them to ask what time it is due to be delivered and surprise surprise it’s not even down for delivery today and I am now being told that the only guarantee would be I get free delivery but they don’t know when it will be delivered. Appalling customer service and zero responsibility taken.”

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Posted 2 years ago

“The quality of the goods plus they were £50 cheaper than Amazon, from the first phone call a polite young lady helped to get the codes required for a purchase , when I called back a different young lady came on the phone again very helpful and polite sorry but do not remember thier names except one young lady who took my order Amy again very polite and professional, your driver rang half an hour before arrival and was a very helpful gentleman , di all the unpacking cleared up everything, I shall keep your number in case I am in need of anything else many thanks to all your staff Bryan Pullen”

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Posted 2 years ago

“Having not bought a used product before I wasn’t sure what to expect given the description of ‘lightly used and would recommend an industrial clean’. Condition was actually great and you can barely tell it had ever been used. Very friendly service too, would highly recommend.”

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Posted 2 years ago

“Highly recommend these guys, fantastic prices combined with 5* service throughout. Will definitely be back!”

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Posted 2 years ago

“A pleasure to do business with. I ordered my new washing machine online and was phoned around 30 minutes later, to arrange a delivery day. I was advised to give them a call the day before delivery to get an approximate delivery time, I was also told that the delivery driver would give me a call 30minutes before delivery. Sure enough, I received my phone call, (And also a text message) to inform me that the driver was 30 minutes away. My item arrived on time and in excellent condition, delivered by a helpful driver! One very happy customer, I will definitely be returning!”

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Posted 2 years ago

“Excellent company, price, communication. Amy took my order, helpful, friendly and professional. Prompt delivery by a very cheerful, delivery man, as I am a very senior persion (means very old) in plain speak!! He managed to get my new Haier washing machine into my new kitchen extension...reckon he had porridge or weetabix for brekky. He deserves a Gold Star no less. What a delightful company to deal with. Well pleased and definitely recommend. dmh Liverpool”

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Posted 2 years ago

“Bought a new coffee machine. It arrived and all went well with installation.”

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Posted 2 years ago

“Good price,nice delivery man Thanks”

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Posted 2 years ago

“What a delight, friendly telephone conversations with the Appliance Depot! Within minutes of ordering a Neff microwave at a very good price because of a "tatty" box, I had a call from Anna to arrange delivery. This was agreed and immediately followed up with a detailed email. A phone call on delivery day gave me enough time to plan my day. The friendly delivery driver was so very thorough, photographing all sides of the Appliance before helpfully carrying it through to the kitchen. Couldn't ask for more from the service.”

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Posted 2 years ago

“Very good price, excellent communication and fast self, safe delivery with a friendly and helpful driver.”

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Posted 2 years ago

“I needed to replace a faulty Siemens washing machine with a new model generally priced at about £529 but in my online search came across The Appliance Depot whose delivered price was £380.09. This was for a machine with very minor superficial scratches which as it happens would not be visible when fitted alongside other appliances. There are photos of any damage on the web site. I spoke on the phone to Laura in customer services who was very helpful and pleasant. I gather that they acquire their products direct from manufacturers where there is only cosmetic or packaging problems and the equipment functions perfectly and the manufacturer’s warranty still applies. I placed my order and received excellent service from the company and had a further query which was passed on in friendly manner to Laura. The delivery system is excellent and their driver was pleasant and helpful. The company does not provide installation But as it happens I am capable of doing this nor does it take old appliances back for disposal. Apart from this an excellent service and significantly lower price than I could find elsewhere which is actually lower than my previous obsolete similar model. I do not normally write reviews and hate all the marketing hype that goes on. But here is a company whose service is well worth examining.”

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Posted 2 years ago

“Very good prices, and fair delivery charge. I was given very clear information about delivery on the phone at the time of purchase, followed up by email, and confirmed 2 days before delivery. Timing of delivery was spot on, with a phone call from the driver an hour before, and delivered quickly, cleanly and no obvious damage - not yet installed so will follow up if there is any problem, but I don't expect it. Well pleased with The Appliance Depot - thankyou.”

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Posted 2 years ago

“Prices are exceptional and so are the staff. I spoke to Amy at 5.pm on Monday and confirmed that the item was in stock and agreed the price. She wasn't able to give me a delivery date but rang me back within minutes to offer me Wednesday at 6.30 a.m. (ouch - I didn't know that time even existed). Anyway, I agreed and was promised a pre-delivery call from the driver. The call didn't arrive but the driver did at 6.20am -very considerate of him - and I let him know that I was already waitng for him. The freezer was very quickly unloaded and moved the kitchen and the very pleasant driver carried on his way. Total time for the transaction from placing the order to delivery to my kitchen, 130 miles away, was just over 37 hours ! That,s fast. Yes, I will shop there again and I will recommend this company to everybody. Thomas in Lancashire.”

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Posted 2 years ago

“I love the Hoover freezer that I have it fits all my shopping and I freeze a lot of food extremely roomy would buy from them again”

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Posted 2 years ago

“Very happy with our new Neff dishwasher from The Appliance Depot, cheaper than elsewhere on the web and only graded due to box damage. Excellent service, prompt delivery and good communication throughout. This is the second time we've used The Appliance Depot and we'd happily purchase from them again in the future.”

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Posted 2 years ago

“great communication and perfect delivery”

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Posted 2 years ago

“I’m delighted with my new Smeg fridge freezer. It’s ex display and has minimal dents and scratches but was only half the usual price. The staff at Appliance Depot were really helpful and courteous. They were able to arrange delivery to suit me and then reschedule when my plans changed. I will definitely buy from them in future.”

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Posted 2 years ago

The Appliance Depot is rated 4.6 based on 1,389 reviews